Technical Writer Resume

Title
Technical Writer

Primary Skills
Framemaker, RoboHelp, Word, Enterprise Architect, PaintShop Pro

Location
US-NH-Rochester

Posted
Oct-04-08

NEWMARKET INTERNATIONAL, Portsmouth, NH 1996-2008

Senior Technical Writer

Designed, created, and edited all end-user documentation for five applications, reaching 70,000+ users worldwide.

EDITING

• Edited online Help, ensuring documentation met corporate style guide standards. Managed multiple projects simultaneously.
• Edited content and illustrations for user's guides.
• Teamed with systems engineering, quality assurance, and development departments to edit and maintain installation instructions for both internal and external customers.
• Examined applications during development cycle to verify instructions contained in Help and user's guides.

WRITING and DOCUMENTATION

• Designed and wrote online Help and user's guides, involving representatives from various departments.
• Managed documentation process from beginning to end. Arranged and attended meetings and training sessions to obtain understanding of new and updated features.
• Interviewed subject matter experts, product managers, business analysts, and developers to gather and identify essential information.
• Contributed to redesign of online Help and user's guide templates, improving consistency and usability.
• Served as project lead, responsible for keeping documentation team up-to-date on releases, communicating status reports to the release team, and working with project manager to maintain documentation project schedules.
• Coordinated reviews with subject matter experts to ensure documentation was technically accurate and up-to-date.
• Assisted in compiling documentation style guide in accordance with corporate branding.
• Responsible for researching issues database to create and edit general release notes and auto patch release notes for five applications, communicating known and fixed issues to customers.

Technical Writer

Served as lone writer for Newmarket's end-user documentation.
• Teamed with development and product management to create and update online Help and user's guides.
• Coordinated production of printed user's guides with print vendor.
• Assisted employees with editing and proofreading customer-facing documentation.

Certifications
See above


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