Resume of QA Director

Title
QA Director

Primary Skills
Proven track record in leading Quality Assurance teams from design requirement assessment to successful implementations.

Location
US-NY-New York

Posted
Apr-18-08


PROFESSIONAL SUMMARY:

IT Professional experienced in Quality Assurance, User Acceptance and Software Testing, Business and Requirements Analysis, Project Management, and Technical Documentation spanning the full cycle of product development. Business areas of expertise include Banking, Brokerage, Telecommunication and the Insurance Industries.

Proven track record in leading Quality Assurance teams from design requirement assessment to successful implementations. Strong theoretical and practical knowledge of software quality assurance tools, methodologies, and techniques. Proven ability to develop and implement system test strategy and methodology for large-scale enterprise software development on time, on scope, on budget. Superb analytical and problem's solving skills. Ability to manage multiple projects at the same time as well as Program level efforts. Solid leadership skills in definition and implementation of the quality process within the product development lifecycle. Excellent project management and communication skills as well as flexibility and excellent interpersonal skills. Proven capability of coordination and management of QA process, design, development and implementation of solid test documentation.

PROFESSIONAL EXPERIENCE:

PARK AVENUE SECURITIES /GUARDIAN 3/2007 -- Present
QA Director /Program Testing Manager
Responsible for establishing QA practice within Park Avenue Securities setting up standards, policies and procedures. Manage testing portion of a $17 million PASSPORT Program budget in addition to $588K Regression and Performance testing budget. Manage onshore /offshore team of 37 direct reports. Directly report to CIO and participate in Steering and Working committees and various panels. Establish strong working relationship with Business partners. Responsible for all ongoing testing activities including new development and production support across the entire organization successfully delivering on time, on scope, on budget. Implement QA best practice and automation approach for regression and performance testing.

CREDIT SUISSE 3/2006 -- 3/2007
Program Testing Manager
Responsible for Basel II Centralized Testing area including: project planning, tests execution, and delivery of various releases including emergency and SWAT releases. Managed and maintained testing project plan (spanning multiple testing efforts across multiple releases) via MS Project by tracking and managing internal and external dependencies in the Centralized Testing plan. Provided management support of a large testing program and manage Centralized Testing budget (resourcing, capital, etc.)
Managed daily activities including updating and tracking progress on issues, action items, risks identified by, and assigned to, the Basel II Centralized Testing team. Drove follows up with various teams to progress and bring closure to outstanding issues/actions. Forecasted, scheduled, and tracked testing activities. Documented processes and procedures for distribution to project team members
Liaised with Program's Project Management Office; ensure compliance with PMO reporting guidelines (plan format, content, reporting frequency). Provided weekly status reports to Senior Program Management and PLT teams.
• Successfully restructured Centralized Testing area
• Successfully delivered Basel II releases 2.0, 2.1 (on time, on scope, on budget)
• Improved products standing (favorable vs. unfavorable) through Data Quality and Capital Calculation testing including overall Capital number (collateral vs. exposure)

JP MORGAN CHASE
Program Testing Manager 10/2005 -- 3/2006
Responsible for all testing activities (QA /UAT) within the Treasury and Security Service's Client Access area for Merger Integration Office (JPMC/BankOne MIO). Managed various teams, responsible for business requirements gathering and analysis, documentation, test planning, test execution, issue troubleshooting, resolution and reporting. Responsible for defining and managing Defect Tracking process.
Analyzed business requirements and other project-related documentation to create test strategies, plans and etc. Managed individuals and groups workload, project milestones and critical deliverable dates. Effectively communicated test results to the Senior Management and other project managers within the MIO
• Successfully managed number of teams (combination of 19 FTE's and 27Contractors) in multiple geographic locations
• Created and implemented strategy for Product's cross-training, establishing solid SME's base.
• Successfully delivered number of Merger Integration related initiatives including US Clearing Merger Day3, Texas Conversion, and multiple firm-wide Enterprise Releases
• Acted as one of the key participants in Command Center activities during major production /go-live implementations
QA Manager 5/2003 -- 10/2005
Established and managed Quality Assurance office for the Wholesale (B2B) line of business within the Chase Home Finance. Responsibilities included managing business analysts, requirement analysts, testers and multiple projects for the mortgage industry. Projects included web-based applications as well as in-house legacy loan origination systems and third party vendor applications. Developed test strategy /approach, test plans, and oversaw development of test cases and test scripts. Established and managed Defect Tracking process. Participated in CMM compliance meetings representing CHF QA department.
Created and documented “Chase Home Finance QA Policies and Procedures” document. Coordinated and scheduled testing efforts and managed Defect Reporting process. Participated in project review activities such as requirement review, design review, plan review etc. Participated in application impact analysis. Worked closely with the business and development teams in resolving issues. Provided status and metrics reporting to the Senior Technology and Business Management. Ensured compliance with configuration management and change control procedures. Managed team of 23 direct reports in NJ and FL offices.
• Created “Chase Home Finance QA Policies and Procedures” document that was identified and adapted as the QA Best Practices and Center of Excellence for the firm
• Successfully implemented a major B2B Loan Origination system and integrated with 3rd party vendor application
• Established close partnership with Business
• Identified areas within UAT and automated regression testing utilizing Mercury tools

FIRST DATA CORPORATION / CITIZENS BANK / NITEO PARTNERS 3/2002 -- 5/2003
QA Director
Managed team of 12 QA engineers, involved in development and review of business requirements, business analysis, planning and coordination of testing. Oversaw the entire QA cycle from start to finish of the project. Managed and coordinated effort of QA Engineers, Testers and Developers to ensure that product were developed and tested properly Designed and implemented test strategy for the “aSureteeSM” project.
Designed and implemented test strategy for the Citizens Bank Online Personal Financial Management Software (PFM) project. Implemented Checkfree's OFX solution The OFX client included Intuit's Personal Financial Management software Quicken, QuickBooks, Microsoft Money and Quicken.
• Established Test Lab to support various types of testing procedures for aSureteeSM system
• Consolidated SME's and products knowledge within the area for testing support and implementation of PFM

SOLOMON SMITH BARNEY 1/2000 -- 2/2002
QA Manager
Managed team of 16-22 members working on business analysis, development, implementation and testing of "NextGen", Salomon Smith Barney's key retail branch application. Involved in development and review of business requirements, business analysis, planning and coordination of testing for Online Brokerage System. Designed and implemented test strategy for the project. Documented business processes and procedures for Solomon Smith Barney's key retail branch services system known as a "NextGen".
• Successfully tested and delivered number of functionality enhancements for “NextGen”
• Drove prioritization and decision making process by acting as a liaison between IT and Business

BEAR STEARNS 7/1998 -- 1/2000
QA Manager
Managed various teams of 20-60 members. Oversaw entire test and QA cycle from start and finish of the project. Responsible for design, development of Turnover Processes and Procedures, Access Administration Processes and Procedures (CA -Top Secret, KOPS), Disaster Recovery Processes and Procedures (LDRPS), Y2K project plan and Rapid Response Strategy. Coordinated Y2K test efforts. Developed Test Plans, Test Cases. Managed team creating system standards and manuals. Created accurate timelines and project status reports for both external auditors and internal senior management. Facilitated weekly status meetings to track team progress and insure timely completion of deliverables. Implemented Change Management/Problem Management system that reduced backlog and improved turnaround time.

UNISOL SYSTEMS 11/1997 -- 7/1998
QA Manager
Managed teams of 17-25 members to facilitate assessment of the existing environment, analysis, conversion, testing and rollover into Y2K ready systems. Worked with multiple financial industry customers in management, analysis and coordination roles to develop Y2K compliant systems and provide expertise in Online processing.

TIAA-CREF 2/1997 - 11/1997
Development /Test Lead
Involved in business analysis, design, testing and implementation of Online Investment products for the finance industry.

UPS 4/1996 -- 2/1997
Test Lead
Responsible for planning and coordination of the UAT efforts for the system that monitored, tracked and displayed customer shipments as they made their way through the UPS service.

SOUTHERN New England TELEPHONE COMPANY (SNET) 9/1995 - 4/1996
Developer
Participated in full project life cycle of a Customer Information Management and Billing System. Provided CICS support.

DEAN WITTER 11/1992 -- 9/1995
Developer
Responsible for full project life cycle for Stock Record System: interviewing users, analyzing business requirements, and developing functional and technical specifications.

SWISS BANK CORPORATION 8/1991 -- 11/1992
Developer
Developed a Loan subsystem / part of a Global Trade Customer System, using CICS and COBOL II. Participated in analysis, design, development and implementation of the check clearing mechanisms for the Check and Credit Clearing Process and Foreign Exchange Operation. Wrote functional and programs' specifications, test plans and manuals. Developed test plans.

FEDERAL BANK 1989 -- 1991
Developer
Developed a system used in Client Payment and Foreign Exchange. Created technical specifications from business requirements. Code was developed using COBOL II/JCL and CICS.

NATIONAL INSURANCE COMPANY 1987 -- 1989
Developer
Converted VSAM files to a relational model using DB2. Enhanced an existing system for both the business and customers that realized savings of over $2 million. Developed a system under CICS and VSAM that was used to rate insurance liabilities for commercial clients.

TECHNICAL SUMMARY:
• Extensive knowledge of client/server, distributed systems, and mainframe
• Programming in Visual Basic, COBOL, CICS, DB2, JCL, VSAM, Power Builder, and C.
• Knowledge of MSSQL, Sybase, Oracle, and DB2 databases
• API level testing, automation testing, performance testing
• Internet technologies
• Mercury Products -- QTP, WinRunner, LoadRunner, TD, QC
• Knowledge of CMM and exposure to Six Sigma methodologies

MS PROJECT, MS WORD, EXCEL/Macro, POWER POINT, MS OFFICE PRODUCTS, VISIO, COBOL, COBOL II, MicroFocus COBOL, MVS/ESA, SQL, JCL, CICS, DB2, ADS, XDB, VSAM, QMF, VB, Power Builder, C, SYNCSORT, EASYTRIEVE, BACHMAN, TELON, ANIMATOR, XPEDITER, TIMELINE, MICROFOCUS WORKBENCH, OMEGAMON, ABEND-AID, CA -TOP SECRET, CHANGEMAN, PVCS, LDRPS, LOTUS NOTES, PLATINUM, FREELANCE, MS ACCESS, MS SQL, SYBASE, ORACLE, TOAD, RADiUS, iPlanet, IBM WEBSPHERE, XML, UNIX, SOLARIS, API TESTING, QUICK TEST PRO, TEST DIRECTOR, QUALITY CENTER, CMM, SIX SIGMA

EDUCATION:
Polytechnic University
M.Sc, Computer Science, 1991
B. Sc, Electrical Engineering, 1989
New York Institute of Finance

Certifications
See above


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