IT & Tellecommunication Resume

Title
IT & Tellecommunication

Primary Skills
TUnix Remedy Ticket Systems, CP/IP Protocols, Clarify Ticket Systems (Clear Case), LAN/WAN Technology

Location
US-TX-Addison

Posted
Jan-10-10

IT & TELECOMMUNICATION
LORANCE C. WASHINGTON SR.
SKILLS
Nortel & Lucent Switch
TCP/IP Protocols
FTP Protocols
LAN/WAN Technology
DNS & DMS 100, 250
Alcatel DACS & T3, T1's
T-Bird -- T-5600
TeleCenter Systems (TCS)
Meridian Terminal Emulator (MTE)
Clarify Ticket Systems (Clear Case)
Unix Remedy Ticket Systems
Contivity & Netrac VPN Client Services
Remote Info. Exchange, VPN
Active Directory
Sub netting
Cisco Routing XP, Apache Server Configurations (XP, Linux)
Novel, Windows 95, 98, NT, 2003, XP
DOS
Lotus 123
Outlook Email
Power Point
Microsoft Apps
Net Objects Fusion
Photo Shop 98
HTML 4.0 , Java Scripting
WordPerfect
Legal, Access
BIOS & GHOST Updates
IP Networking
Print Setup (XP, Linux) Computer Imaging
Cell Phone Operations
Nokia
Motorola
Samsung
Sanyo
Kyocera
LG
Erickson
11yrs of IT
Telecom
NOC
Customer Service
Helpdesk
Technical Support
Typing 50 to 65 WPM
EDUCATION
• DeVry Present Irving, TX.
• Bachelors of Science in Information Technology
• Expected Graduation 2012
• ITT Technical Institute 2006 -- 2008 Richardson, TX.
• Associate of Applied Science in Information Technology - Computer Network Systems
• March Alumni Class of 2008 GPA 3.15
Tulsa Technology Center 1992 -- 1996 Broken Arrow, OK
• Business Technology
• Graduated Information Service Clerk

EXPERIENCE
M&A Technology Carrollton, TX 05/09 -- Present
Integration Technician Level III
• Responsible for assembly, testing, diagnostics, repairs, software/hardware installations for customer PCs, setup XP, Apache Servers, Updating BIOS, Setup RAID configurations, maintaining records of items, parts completed, shipping to customers packing, and receiving of customer PCs, and servers.
• These are couple of systems I use to build and configure: Nikon, Telstrat, AMX, & ISD Computers.
Nortel Network / Procom/Tac World Richardson, TX 08/06 -- 10/08
Desktop Support Administrator/Technical Support (Contract)
• Created Clarify tickets, User ID, Passwords, EPerformance, WPP, & Spread Sheet Reports
• Manage workflow request bin as issues are escalated to ticket queues or email request.
• Granting access to Data Base Application to Run reports on Sun Solaris V890 V1280 Boxes, Which is a customer-facing network performance application for Internal and External customers.
• Designed and Emplemented work flow procedures for Helpdesk Administrator Position.
• Monitor in-service GSM NSS18 MSC and USP for SS7 ISUP errors using DMS MSC based tools such as: logutil, omshow, and mapci.

M&A Technology/ Staff Force Carrollton, TX 02/07 -- 08/07
Integration Technician Level III (Internship)
• Responsible for assembly, testing, diagnostics, repairs, software/hardware installations for customer PCs, setup XP, Apache Servers, Updating BIOS, Setup RAID configurations, maintaining records of items, parts completed, shipping to customers packing, and receiving of customer PCs, and servers.
• These are couple of systems I use to build and configure: Nikon, Telstrat, AMX, & ISD Computers.
Verizon Wireless/ Solectron Irving, TX 12/05 -- 08/06
Certified Service Technician
• Perform maintenance, and trouble shooting for Verizon customers.
• Replaced antennas, cleaning external components, updating software, and tower listing (PRL) updates.
U.S. Cellular Tulsa, OK. 07/97 -- 04/00, 01/05 - 07/05
Certified Service Technician
• Perform cell phone maintenance, replacing speakers, microphones, charging ports, antennas, housing.
• Soldering and cleaning both internal and external components.
Work Force Management -Resource Planning
• Maintain vacation database with TeleCenter Systems for Southwest Communication Center.
• Meridian Max -- Build reports regarding the amount of calls received and call origin.
• Web Design and Information Architecture
• Created Intranet website for U.S. Cellular SWCC using HTML, Visual Basics, Photoshop, and Java to for different links, formats, and websites.
• Periodically maintained information with certain formats regarding links, and pages.
• Implemented new Order Processing, Customer Service, Financial Services, and Customer Care sites.
• Created Team-UP Bonus pages which consisted on call stats for each department, net adds for com center review, churn (saves and disconnects services) and customer satisfaction.
• Modified and updated price plans and promotion each month.
• Added New Hire Orientation program for the After Hours Call Center.
Customer Service Representative
• Provide Second Level Support, and trained associates to navigate and troubleshoot in the Switch.
• Performed call searches and traces in the Switch and networked Switches to troubleshoot technical problems and capabilities in Switch.
• Create trouble tickets using Clarify Ticketing Systems for Technician to correct Cellular Function.
• Responding for add, modified, deleted cellular features. Inbound customer service calls in a professional manner, addressed issues related to equipment and service by extensive knowledge for Cellular Business Management System and Switch problem.
Decision One/ Sprint Tulsa, OK. 01/04 --12/04
Level I Technical Support
• Notified appropriate personnel, and resolved problems found with resolutions for cellular service.
• Cleared errors in applications, provisioned wireless phones for sprint accounts
• Provide technical support for Business Connection customers

Independent Contractor
BNSF Railroad/ Argus Ft. Worth, TX. 01/02 --03/03
Signal Controller
• Member of a 7x24-call center team to begin the problem resolution process for the Signal Department of BNSF Railroad.
Nextel/Manpower Dallas, TX. 03/01 -- 10/01
NOC Technician Level I
• Maintaining the external and internal network elements with using Alcatel DAC's.
• Implemented testing, troubleshooting, and monitoring status of network mediums with T3T1 & DS0.
• MSO Switch Surveillance
• Responsibilities included monitoring, trouble shooting, and adjusting network equipment.
• Testing, locating, and repairing equipment problems, gathering, updating, recording, maintaining network/equipment data, and statistics.
Citizens Communication/ P&S Plano, TX. 10/00 - 03/01
Helpdesk Analyst
• Utilized strong Customer Service, and Technical abilities to resolve internal customer inquiries and problems via incoming calls with resolution using Unix Remedy Ticketing systems for complex issues.
• Manage workflow request bin as issues are escalated to ticket queues or email request.



Certifications
Information Service Clerk


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