RESUME DETAILS

Professional summary: Personable leader with good communication skills; self starter; team player; quick study; experienced in customer service, superior systems analysis, project management, network administration, and hands on desktop and server support; able to work well in an unstructured environment; a problem solver.

Objective: To associate with a dynamic company, in an environment that provides opportunity to grow; to expand the business through analyzing business needs and customer expectations; to develop and implement innovative solutions by combining the best new opportunities with existing technology; to provide excellent support through interpersonal relations in a systems analysis, design and implementation role.

PROFESSIONAL EXPERIENCE

TechStructures, LLC (November 2005 -- June 2007)
Network Engineer - Designed and implemented solutions using Microsoft products including Server 2003, Small Business Server, Exchange 2000/2003, SQL, Office 2003/2007 based on customer's needs and existing applications; Created processes and procedures to support multiple clients in a hosted environment; Migrated clients and their applications from the existing network to the data center with VMWare and Virtual Iron; Managed backup and recovery solutions by Veritas using iSCSI and Virtual Tape Libraries; Created Visio diagrams of processes and procedures; Hosted faxing services; 3 Com VOIP; Hosted Exchange; Thin client connectivity to hosted terminal servers over Metro Ethernet; Provided remote support of multiple small business clients in a managed services environment.

Central Piedmont Community College (September 2001 to November 2005)
Infrastructure Systems Analyst III (January 2005 to November 2005) -- Developed and implemented mission critical systems through analysis of business needs and customer expectations. Provided remote desktop management of a Windows 2000/2003 network of 5,000+ Microsoft Windows XP computers spread across six campuses using Microsoft Active Directory GPO's, scripts, and Altiris. Decreased time and support staff needed for desktop management by implementing Altiris Deployment solution by creating a standard desktop image with Microsoft Office 2003 and deploying it remotely via PXE and TCP/IP Multicasting; Created Visio diagrams of work flow and procedures for support and interdepartmental interaction; Developed a Streaming Media solution for CPCC's on-line Learning Management System; Managed full time and part time technical staff; Provided hands-on customer support for faculty and students

Microcomputer Technician II (January 2002 to December 2004) - Supported 4000+ Microsoft Windows XP desktops in lab environments consisting of 170 applications, spread across six campuses using Microsoft Active Directory; Reduced overall cost and support by creating a remotely manageable Audio/Video teaching platform using Crestron Media Managers QM-RMCRX, QM-WMC, QM-WMIC, QM-RMC, RoomView 5/6; Reduced printing expenses by developing and implementing an Equitrac Print Management solution for students; Created Visio diagrams of processes and procedures

Information Systems Analyst I (September 2001 to January 2002) -- Provided customer service support for Help Desk. Created documentation for Help Desk processes.

Global Consultants Inc (October 2000 to June 2001)
Desktop Technician - Contracted by IBM, for customer support of Solectron employees; Maintained a queue under SLA guidelines; Provided hands-on customer support for Windows NT environment and Microsoft Office Suite. Managed multiple projects from conception, development, implementation, and on-going support of a Windows 2000 image to expedite installation of new systems

Wachovia Securities (January 2000 to October 2000)
Senior Help Desk Analyst -- Provided a single point for customer support of over 65 remote sites using Microsoft SMS 1.2 in a Windows NT environment; Maintained a queue under SLA guidelines; Supported mission critical real-time stock quote software and mainframe access with minimal downtime

Signature Consultants LLC (October 1999 to December 1999)
Network Engineer - Contracted to Sea-Land Container Shipping to provide upgrades for Windows operating system and Microsoft Office 97; Y2K compatibility and upgraded remote sites; Systems were upgraded and thoroughly tested for compatibility and 100% Y2K readiness

System One (October 1998 to December 1998)
Customer Support - Contracted to Equitable Insurance Company to provide hands-on customer support to 400 customers in multiple Windows environments, including Windows 3.11, 95, and NT

Computek (May 1998 to October 1998)
Systems Engineer - Upgraded Central Piedmont Community College's network operating system from Novell 3.x to 4.11; Consolidated and migrated directories from Netware 4.11 to Windows NT Domains; Consolidated servers to new Dell hardware; Created new Windows NT 4.0 image and deployed to the entire South campus while maintaining WAN connectivity

Qualitrol International (March 1998 to May 1998)
LAN Administrator - Maintained a Windows network of 60 people and provided customer support and assembled rack mount industrial computers

Certifications
MCSE,
3Com Certified IP Telephony NBX Expert
WatchGuard Certified Professional

CONTACT DETAILS

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