Resume of Business Systems Analyst

Title
Business Systems Analyst

Primary Skills
Analysis, Quality and Process

Location
US-NJ-Bloomfield

Posted
Jun-06-07


BSA / Project Coordinator
As an active participant within the project lifecycle phases, I am able to coordinate project-based efforts, while managing, motivating and leading project teams. I am a solutions-oriented PC with notable success in directing a broad range of enterprise initiatives in direct support of business objectives.

Professional Experience

UPS, Paramus, NJ November 1995 - present
BSA / Project Coordinator - January 2007- current
Project planning and control, providing support for multiple projects and project managers.

• Create, maintain, and distribute a project tracking document as the implementation work progresses
o Planning
o Control
o Status
o Reporting
o Structure
o Training and Mentoring
• Liaison between cross-functional groups
• Active contributor during project definition
• Perform business impact and gap analysis
• Identify process improvements
• Define quality assurance activities
• Provide product support throughout lifecycle -- inception to implementation

BSA & QA Lead -- Management -- January 2002-January 2007
Analyze the operation and data of the business to develop a business solution for clients and stakeholders.
• Support a client/server software development environment for our high volume, high revenue ($1M+) customer base (i.e. Williams Sonoma, 1-800-Flowers, QVC)
• As an embedded BSA, I am an active participant of the review and analysis during the Project Definition, Business Requirements and Functional Requirements phases of the enterprise release initiatives.
o Utilize Use Case methodology to assist teams with their understanding of the normal, alternate and exception flows. Also utilize Process Flow diagrams as another depictive of activities
o Project Sign-off
o Conduct Gap Analysis between current and future systems (includes process, data and mapping).
o Feasibility Analysis
o Process improvement analysis (Lessons earned, Corrective action, Implementation
o Provide pseudo code to development to assist the coding efforts
o Perform walkthroughs prior to and following unit & system testing
o Assist with the development of test scripts and data
o Active participant for Integration, UAT and Regression test efforts
o Provide specifications needed for the defect tracking database

• As the acting QA Lead, directly responsible for implementing a quality control process, that introduced organized, traceable and cost saving measures for the development and test teams within the department.
o Reduced requirements definition turnover by 50%, enabling developers to begin coding two weeks earlier
o Implemented a department-wide defect management system that reduced administrative maintenance time from 10 to 3 days.
o Created a flat file generator to assist with the creation of test data files for our QA Test team with significant benefits for a typical enterprise release:
• Reduced test prep from 2.5 months to 3 weeks
• Reduced the number of resources required to prepare test scripts and data files from 12 to 2
• Reduced total number of working hours per day from 11 to a standard 6.5 hour work day during test prep
o Implemented build control within the department, reducing versioning errors from 60% to 15% and declining
o Coordinate testing efforts with the Development and QA Teams

Software Verification Analyst -- Front End -- Supervisor Mar 1998-Jan 2002
As a QA Analyst I prepared test scripts and test plans, and was instrumental in testing of our front end GUI application, WorldShip International, in multiple languages and operating environments.

Certification Specialist -- Supervisor Mar 1997-Mar 1998
In the role of Cert Spec I created a certification process for our first level technical support team of 300+ individuals. The process tested technician's knowledge of the business, the proprietary software applications and off the shelf Microsoft products. This role was instrumental toward ensuring our technical staff received the expertise to support our external customer base. This was also used as a tool to identify promotion ready individuals.

Help Desk Training Supervisor June 1996-Mar 1997
As a HD Trainer I prepared training materials and taught new hire classes in the 22 proprietary applications and hardware as well as the Microsoft Office suite of applications and varying operating systems (DOS, Windows 3.x, 95, OS2).

As a trainer, I was instrumental toward the development of a new HD site in Michigan. Spending four months onsite I trained 60 new technicians and 5 new supervisors.

Helpdesk Technician Nov 1995-June 1996
In the role of HD Technician I supported 22 proprietary applications for United Parcel Service. Support of the front end GUI applications included navigational assistance, troubleshooting technical issues and instructional support. Applications were DOS and Windows based. In this position I was also the hardware specialist responsible for support of company provided printers, scanners, scales, and connectivity s/w or h/w.


Core Competencies
• Project Definition, Production Support, Quality Assurance/Control
• Business Impact Analysis, Documentation Gathering, Product Implementation
• Functional Design, Gap Analysis, Research/Troubleshooting
• SW & HW Verification, Front End GUI and Back End Non-GUI Manual Verification
• Process Improvement, FR Analysis

Proficiencies
• Microsoft Office Suite, Serena Version Manager, Serena Tracker/TeamTrack
• Use Case Methodology


Education

Bachelor of Arts -- Business Management and Marketing
Felician College -- Lodi, NJ
Manhattan College -- Bronx, NY

Additional Studies:
Computer Science and Mathematics
Staten Island University -- Staten Island, NY
Photography
New York Institute of Photography
Computer Repair Technician
ICS
Dale Carnegie Graduate

Certifications
See above


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