Authorized to work anywhere in the U.S. Professional Experience: Professional with eleven years experience in computer programming, systems analysis and project deployment, focused on systems development and maintenance, obtained with private companies and government controlled company in the Petroleum, Insurance and Finance markets. Education: Universidade Veiga de Almeida -- Bachelor's Degree in Information Technology Languages: English, Portuguese Professional Qualifications: • Development Experience: Code Development and Problem Solving; Development of Technical Specifications; Mainframe Processing. • Programming Languages: Cobol II, CICS, Easytrieve Plus, CSP, DB2 (SQL, QMF), JCL • Business Markets : Petroleum, Credit and Debit Cards, and Insurance. • Technical Knowledge: IBM MVS, ROSCOE, TOTAL, TSO, CSP, VSAM, FTP, ORACLE. Experience: 04/2002 -- 09/2006 Sul America Seguros S.A / ING - Rio de Janeiro, RJ -- Brasil -- Position:Sr System Analyst Contact: William Murray (55 21) 2506-8741 wmurray@grupo.sulamerica.com.br Integral part of a systems development and maintenance group for the commercial and industrial markets. • Develops detailed interface and programs specification of the insurance cases project; • Maintenance of the billing system and development of workflow routines; • Part of the policies emission system group; Analyzes and resolves complex application support problems; • Participation on the system databases migration from TOTAL to DB2; • Supports execution of project plan during design and deployment engaging resources, both IT and business customer, performing roll-out of system or change to work process, participating integration and system testing, preparing application and administration documentation, provide support to other team members as needed to correct problems and complete projects. • Plan, monitor and resource project of development of new system for insurance cases. 12/2001 -- 05/2002 Petrobras -- BR Distribuidora - Rio de Janeiro, RJ -- Brasil -- Position: System Analyst • Development of the Human Resources Management system; Analyze requirements, provide technical assistance during planning phases, implement and provide support for approved system changes; • Responsible for providing technical expertise during the planning, systems analysis, development, implementation, monitoring, training, maintenance, and support of the payroll system. Experience (cont'd): 03/2001- 12/2001 Finivest/Unibanco - Sao Paulo, SP -- Brasil -- Position: System Analyst • Project Vision Plus Group -- Customization of the credit cards administration tool. Plan all aspects of project development. 12/1999 -- 03/2001 Sul America Seguros S.A - Rio de Janeiro, RJ -- Brasil -- Position: System Analyst • Maintenance of the database subroutine that manages insurance policies credits for policy approval, manages policies balances, commissions, etc? Analyzes and resolves complex application support problems. Recreates problems to identify areas of concern and plans the full range of actions necessary to formulate a solution. • Interacts with internal business customers and technical resources to gather both business and user requirements and to recommend how these translate into system design and requirements. Performs business analysis including needs assessment, scoping and cost estimates. 03/1994 -- 11/1999 Petrobras -- BR Distribuidora - Rio de Janeiro, RJ -- Brasil -- Position: System Analyst • Maintenance of the Medical Assistance System; • Payroll System group. Tests applications and recommends and/or implements modifications, as applicable. Position: Programmer • Internships management system maintenance; • Document Control system maintenance; • Timecard and Human Resources systems maintenance. Additional Course Development: Essential Analysis Sul America Seguros DB2, SQL, QMF Sul America Seguros Notes, CC-Mail Sul America Seguros Microsoft Visio and Project Sul America Seguros Insurance market Sul America Seguros Project Management Dinsmore Associates Word, Excel, Access, PowerPoint PUC Computer programming PUC Data Bases administration and fine tuning PUC Business process system modeling and development UNIRIO
Certifications
Bachelor's Degree in Information Technology; Computer programming; Essential Analysis; Data Bases administration and fine tuning ; Business process system modeling and development ; Project Management; Microsoft Visio and Project .
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