VP of Technology/Projects Resume

Title
VP of Technology/Projects

Primary Skills
Project management, budget management, leadership

Location
US-PA-drexel hill (will consider relocating)

Posted
Jan-21-09


SENIOR OPERATIONS EXECUTIVE

Award-winning entrepreneurial Technology Executive with demonstrated experience in leadership, planning, developing, and implementing cutting edge information solutions to address business opportunities. Merge disparate technologies and personnel in team-centered business units. Expertise in motivation, cross-functional team training, and retention of industry professionals. Solid external customer service skills, technical training, team building, and management development. Master of Science in Strategic Leadership. Areas of expertise:

E-Commerce/E-Business Inventory Controls Crisis Management
External Client Facing Skills Benchmarking Trouble-Shooting
Project Management Capacity Planning Problem-Solving
P&L and Budgeting Knowledge Management Negotiating

Achieved unit cost savings by implementing cost reduction measures
utilizing sophisticated state-of-the-art technology.



ADVANTA BANCORP. PRESENT

DIRECTOR - FDR Platform Management Group
Responsible for managing and providing leadership to a team of professionals responsible for developing new product configurations on the First Data Resources (FDR) Credit Card processing system; managing the output of monthly statements, plastics, letters, resolving issues, and supporting IT infrastructure and data security requirements.

JOB RESPONSIBILITIES
* Provide leadership to a team of professionals including the PCF Analyst Team, Error Resolution Team, and Change Management Team. These teams directly support business critical initiatives.
* Manage the relationship with the FDR Client Team assigned to Advanta. Ensure the structure and focus of the client team meets the ever-changing needs of Advanta.
* Organized bi-monthly business meetings, maintain the FDR/Advanta Service Plan, and organize educational sessions between the organizations.
* Liaison with the marketing Department at Advanta understanding and satisfying their particular needs related to FDR.
* Maintain departmental SOP's, workflows and control documents; participate in and resolve any SOX or audit items, and ensure regulatory compliance.
* Manage FDR Mainframe access and security reports to ensure valid and appropriate application and information access.
* Participate in the Operating Committee whose charter is to scope new initiatives for review and prioritization by the Office of the Chairman.



MBNA AMERICA/BANK OF AMERICA 1993 - 2006

FIRST VICE PRESIDENT- Operations Management; Statement Services (2002-2004)
Managed over 250 people in two diverse geographical regions responsible for printing, inserting and mailing over 24 Million credit card statements and letters monthly. Managed three shifts, seven days a week to ensure compliance with Federal Regulations. Responsible for Capacity Management, Service Level Management, IT Service Continuity Management, and Budget Management in excess of $50 MM.

SELECTED ACHIEVEMENTS
* Provided operational leadership through the use of weekly operational update meetings with all staff.
* Directed project activities to mitigate risk, stop scope creep, and ensured project expenses adhered to budgetary goals.
* Provided technical leadership, which helped create and issue Request for Proposal documents to selected vendors. Performed Total Cost of Ownership analyses to ensure unit cost goals were met or exceeded.
* Allocated and coordinated staff to ensure daily volumes in both sites were processed efficiently.
* Instituted "load leveling" concept where work was allocated evenly across both shops.
* Instituted "point and shoot" capacity management if either site experienced downtime due to weather related events. The system was able to divert volume to either site to ensure Regulation Z compliance.
* Managed unit costs to ensure 10% reductions were attained year to year by advances in technology, supply vendor management, or mail package weight management.
* Incorporated a problem management process which included trend analysis, targeting support action, and
* root cause analysis.
* Worked closely with Sales and Marketing Teams to identify and target Customers with marketing materials that were compatible with their spending habits.

FIRST VICE PRESIDENT- Operations Management; Payment Services (2000-2002)
Managed over 300 people in three diverse geographical regions responsible for processing over 18 Million credit card payments per month. Managed three shifts, seven days a week operations to ensure compliance with Federal Regulations. Responsible for Capacity Management, Service Level Management, IT Service Continuity Management, and Budget Management in excess of $27 MM.

SELECTED ACHIEVEMENTS
* Lowered Temporary People expense by 40% or $204,000 per year with the installation of Intelligent Character Recognition hardware and software.
* Lowered Temporary People expense by 20% or $104,000 annually with the installation of Change of Address Detection hardware and software
* Provided technical leadership, which helped create and issue Request for Proposal documents to selected vendors. Performed Total Cost of Ownership analyses to ensure unit cost goals were met or exceeded.
* Provided operational leadership through the use of weekly operational update meetings with all staff.
* Installed Image Archive Solution, which provided electronic check images to Customer Service Representatives for discussion with Customers while on incoming telephone calls.
* Lowered unit costs by decreasing equipment footprint through technology upgrades.
* Increased quality indicators by tying quality to incentive payouts.
* Implemented remote data entry shop in a specific demographic in order to lower salary expense.

ASSISTANT VICE PRESIDENT - PAYMENT SERVICES (1996-2000)
Responsibilities included managing team of technical people who supported all production activities, such as control and compliance, audits, research, problem analysis, and incident reporting. Supported a department of 300 people in two different locations.

SELECTED ACHIEVEMENTS
* Managed vendor relationships to ensure lost cost was provided saving the division over $200,000 annually.
* Provided change management leadership during conversion of slow speed to high speed, image processing.
Education

Neumann College Aston, PA
Master of Science - Strategic Leadership

Neumann College Aston, PA
Bachelor of Science - Liberal Studies

Certifications
See above


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