Resume of Technical Writer

Title
Technical Writer

Primary Skills
technical writing, editing, instructional design, white paper author, communications specialist

Location
US-PA-Philadelphia

Posted
Jan-13-07

Skills:

Strong writing, editing, proofreading, and instructional design skills. Sensitivity to deadlines and priorities. Ability to manage multiple tasks simultaneously. Ability to manage cross-departmental relationships and to interact with management as well as end users. Ability to facilitate and manage processes to ensure that the highest priority enhancement/changes are included in the deliverables. Strong analytical skills. Ability to understand product positioning, key benefits, and target customers. Adept at turning technical concepts into clear, concise copy that resonates with target audiences. Ability to quickly grasp complex subject matter, and write copy in a similar tone and style for case studies, white papers, user guides, documentation, process documents, and marketing materials.

Consulting Experience:

06-07 to 09-07
SAP America
Create online courses in SAP. Edit and rewrite existing courses. Work closely with SMEs.

03-07 to 5-07
RippleTech Technologies
Created software documentation for a database and application monitoring solution as well as an Enterprise solution for protecting the integrity of enterprise data by monitoring and consolidating security event logs on all systems, databases, and devices. Create training and marketing materials. Ripple
Tech is a leading provider of enterprise IT compliance and data security solutions.

01-07 to 3-07
SoftTree Technologies, Inc.
Technical Writer/Editor
Developed, wrote, and edited case studies for a New York-based technology company specializing in the development of database auditing software.

03-06 to 03-07
Independence Blue Cross
Technical Writer/Communications Specialist
Developed, wrote, and edited corporate communications materials for a corporate-wide, multi-million dollar technology initiative. Projects include newsletters, best practices, documentation, ongoing communications, PowerPoint
presentations, Web site content, Q&A documents, talking points, in-house magazine articles, etc.

10-05 to 2-1-06
Technical Writer/Instructional Designer
Franklin Electronic Publishers
Developed functional specifications for various handheld eBooks including a Japanese/ English device designed for Japanese speaking professionals and a Spanish/English device. Wrote functional spec for new operating system.

1-99 to Present
Technology Columnist
Jupiter Media/Internet.com
Write a monthly emerging technology column. Articles cover interviews with industry experts and analysts.

1-99 to Present
Technology & Business 'White Paper' Author
Faulkner Information Services
Contribute technology white papers on a freelance basis.

7-05 to 10-05
Technical Writer/Instructional Designer (SAP)
Bentley Systems, Inc.
Developed content for SAP-CRM end-user training guides and documentation. Worked with SMEs to prepare instructor-led courses in SAP-CRM. Created documentation standards and taxonomies.

5-03 to 6-05
Technical Writer/Editor
Aetna
Assisted in the planning, development, writing, and editing of technical white papers and PP presentations. Created and maintained content standards and taxonomies, prepared work plans, developed templates and style guides. Facilitated the process to ensure that the highest priority enhancement/changes were included in the white paper model and ancillary deliverables.

6-04 to 12-04
Fiberlink
Technical Writer/Editor/Communications Specialist
Developed and wrote technical white papers, case studies, sell sheets, software documentation, release notes,
user guides, online help (using RoboHelp) including gathering, analyzing and defining market requirements for successful product releases. Created various marketing materials including press releases, brochures, and
presentations. Created and maintained standards and taxonomies, prepared work plans, templates, and style guides. Developed Web site content. Reviewed and refined existing Web site content.

11-01 to 2-02 and 1-05 to 3-05
Technical Writer/Instructional Designer
SAP America
Edited and rewrote instructor lead course materials for various Enterprise Resource Planning (ERP) software modules. Job duties included gathering requirements from key personnel, writing course requirements documents, contributing knowledge and experience in making enhancements and adding functionality to the courses.

2-03 to 11-04
Technology Writer/Communications Specialist
Independent Computer Consulting Group (ICCG)
Created proposals, fact sheets, newsletters, presentations, and other marketing materials. Created and maintained standards and methodologies. Developed Web site content and refined existing Web site content. Assisted in developing a company-wide go-to-market plan, working with all departments to execute various marketing plans.

10-98 to 11-04
Technology/Business Writer
Philadelphia Inquirer
Contributed business articles as well as book reviews on a freelance basis.

08-02 to 09-02
Business Writer/Editor
Right Management Consultants
Developed and wrote case studies for international management consulting firm.

2-02 to 5-02
Technical Writer/Instructional Designer
CIGNA Systems
Developed technical process documents. Refined existing training materials and end user courses. Developed a corporate-wide Process Asset Library. Created and maintained standards and methodologies.

12-00 to 1-02
Technical Writer/Instructional Designer
New York University (NYU)
Created two Web-based post-graduate courses in e-business and training corporate trainers. Worked with an object oriented Web-based authoring system.

12-99 to 9-01
Technology/Business Writer/Communications Specialist
Research for Better Schools (RBS)
Developed Web site content, created and wrote monthly newsletter and magazine, contributed articles to external and internal publications, developed brochures, press releases, and presentation copy. Coordinated special events.

2-97 to 6-01
Technolog Columnist
Pro2Net
Wrote two monthly columns titled Technology and Business Solutions. Developed industry case studies; wrote technology related articles.

10-98 to 4-01
Technology/Business Writer
Philly Tech magazine
Wrote monthly articles on technology and business related issues including product and software reviews, company profiles, and information technology overviews and trends.

8-99 to 1-01
Technical Writer/Communications Specialist
Campbell Soup Company
Created content for company-wide Y2K communications effort. Developed and wrote articles for internal and external publications as well as Web site content. Created newsletters, presentations, and brochure copy. Developed marketing collateral to drive the sales process.

6-99 to 8-99
Technical Writer/Instructional Designer
The BISYS Group
Created software documentation for Data Connection, a Y2K-compliant proprietary software product for the transmission of payroll (MSC) and census data. Developed methodologies and various standards and guidelines.

9-98 to 9-99
Technical Writer/Instructional Designer
Industri-Matematik International (IMI)
Developed training manuals and educational courses for ERP modules. Created methodologies and standards.

10-98 to 1-99
Technical Writer/Instructional Designer
I/G Openware
Developed software documentation and user guides for several applications including an e-mail and banking application. Developed methodologies and standards. Implemented instructional design reviews.

8-98 to 10-98
Technical Writer/Instructional Designer
UNISYS
Developed marketing materials for Unisys University. Created training seminars and developed a methodology for staffing the University. Attended courses and workshops on human resources hiring practices.

3-98 to 9-98
Technical Writer/ Communications Specialist/Instructional Designer
CIGNA Systems
Developed training materials and tools for various business divisions to ensure on-going communications concerning a distributed computing strategy/year 2000 initiative including: courses, brochures, software documentation, training manuals, press releases, newsletters, PP presentations, training seminars, Q&A documents, and talking points.

2-97 to 3-98
Technical Writer/Instructional Designer
Price Waterhouse Coopers
Wrote, edited, and completed instructional design reviews for SAP R/3 computer based training CD's. Developed assessment questions for all SAP R/3 modules. Developed methodologies and standards. Created and wrote a weekly newsletter. Received a project achievement award.

3-94 to 3-98
Managing Editor/Senior Business Writer
New Jersey Business Post
Contributed news and features articles on various business and technology subjects. Edited all newspaper content.

Education:

Rutgers University, Camden, NJ
Graduated with a BS in business management and marketing. Served as editor-in-chief of the University's literary magazine and as a staff writer for the University's newspaper. Received two writing awards.

Temple University, Philadelphia, PA
Completed a Web site Design and Development certificate program including courses in HTML 4, Dreamweaver, and PhotoShop. Completed all the course courses in the Journalism/PR department.

Moore College of Art & Design, Philadelphia, PA
Completed several desktop publishing, Web site design, and HTML courses.

Nikon School of Photography
Completed several photography courses.

Philadelphia Museum of Art
Completed several art history courses.

References: Furnished upon request.

Last Updated: 9-2007

Certifications
See above


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