Sr. Project Manager Resume

Title
Sr. Project Manager

Primary Skills
Project Manager, Business Analysis, Six Sigma, ITIL

Location
US-MN-Minneapolis (will consider relocating)

Posted
Jun-30-09

EXPERIENCE SUMMARY
Executive with broad experience of over 23 years in Operations and High Technology who has worked in a variety of Organization (large, medium, small and start-ups) as well as several consulting business. Successful background in managing multi-million dollar Business and Technology programs, developing and implementing large-scale Strategic plans, ERP, CRM, Data Warehouse, E-Commerce system to support long term growth and business continuity, driving business process improvements, and aligning IT Strategies with corporate objectives within Manufacturing, Retail, Wholesale Distribution, Real Estate, Food & Beverage, Healthcare and Publishing industries.

ROLES:
* Portfolio/Program/Project Manager
* Strategic Planning
* Organizational Design
* Team Leadership
* Package selection / Vendor Management
* Mentor

TOOLS/METHODS:
* PMBOK, Agile, SCRUM Project Management
* Six Sigma
* ITIL Service Management
* Java, J2EE, SWING, EJB, Struts, SOAP, Java Beans, Perl, Java Script, XML, Servlets
* Visual Studio 2005, C#, VB .Net, ASP .Net,
* IIS, Apache, Ruby, SQL Server, Oracle, Progress
* RUP, OOAD, UML, JAD, SDLC
* Oracle 11i E-Biz Suite -- Order-to-Cash, Procure-to-Pay, Financials, HCM
* SAP R/3 4.6 -- HR, SD,LIS, MM,PM, PP,BW,FI,CS, CRM, SCM and SRM
* Microsoft TFS, Share Point 2007
* Microsoft Project, Primavera
* Lean Development
* Business Requirements Gathering
* Outsourcing Management
* Change management principles with Process Design & Re-Engineering
* Project Office Toolsets

INDUSTRY APPLICATION:
* Manufacturing Industry
* Retail Industry
* Publishing Industry
* Real Estate Industry
* Distribution Industry
* Transportation Industry
* Food & Beverage Industry
* HealthCare Industry

EDUCATION:
* Bachelor of Science in Mathematics and Computer Science
* University of Madras, Tamil Nadu, India

ADDITIONAL TRAINING:
* Project Management Certification
* Certified Scrum Master
* Certified Supply Chain Professional
* Six Sigma Black Belt
* Primavera Training 102
* Lean Sigma Sensei
* ITIL V3 Foundations
* Health Informatics Training System (HITS)

SKILLS INVENTORY
Project Management:
* Strategy, Vision, Mission Planning including Corporate Partnerships
* Project/Program/Portfolio Planning & Development
* Enterprise Application Implementation
* Project Risk Management and Issue Management
* Change / Communication Management
* Prioritization capabilities aligned to Strategic Corporate goals
* Scope Development and Management
* Business Process Re-Engineering
* Application development & Deployment
* Merger Acquisitions and International Business Expansions
* P/L budget Management, Resource Management
* Web Design & Development, Usability Testing
* Remote (Virtual) and Off-shore resource management and optimization
* Growth, Transition and Turnaround Situations
* Vendor Product Selection, Management, Implementation, Configuration, Deployment, Process Re-Engineering and Support
* Productivity and Efficiency Improvements
* Cost reduction and control management
* Well-versed in Agile, ITIL, PMBOK, RUP, SCRUM, XP, Six Sigma, Waterfall Project & Software Development methodologies

Analysis/Design:
* JAD Facilitation and UML
* Technical and Business Use Case/Test Case Development
* Requirements Gathering
* Business Process and System Flow Documentation

Quality Assurance:
* Unit Testing and User Acceptance Testing
* Automated Testing (Unit Test, Integration Testing)
* Manual Testing (Structured Testing, Unstructured testing, User Acceptance testing, user interface testing, Error Handling testing, Verification testing)
* Performance Testing (Stress Test, Benchmark Testing, Load Testing, Virtual User)
* Security Testing


CHRONOLOGICAL SUMMARY OF EXPERIENCE

Senior Consultant / Project Manager
Tastefully Simple Inc, January 2007 -- Present

Accountable for critical business projects to enhance the Operations capability, support Sales and Marketing departments on their initiatives to manage the high growth of this $157 million dollar Direct Sales Company. Responsibilities includes setting up a PMO Office while managing projects to create online party invitations, web portal for Consultants, Order entry on Mobile platform, integration to social network for better party management, re-organizing the Warehouse to Demand Flow Technology model, implementation of Conveyor systems to handle product movements efficiently, increasing throughput, eliminate overtime and 3rd Shift Operations, WMS Software enhancements, and Cost Saving measures.

* Established PMO office from ground up and created metrics to track Project Delivery efficiency
* Established Release management schedule for high quality delivery of projects
* Acted as a liaison between the technology and business users and ensured work effort remained feasible from a business standpoint
* Built common processes, methodology, framework and ensured consistent use across project
* Managed a portfolio of initiatives that span multiple lines of business and strategic partners
* Managed risk associated with program implementation and developed risk mitigation strategies
* Trained business leaders and project managers on the importance of the methodology and toolsets used for projects
* Provided financial management, supported and enabled the business to realize the tangible/intangible benefits of implementing the programs
* Defined and managed performance measures, regularly reporting the status against project plan to Stakeholders and Senior Leadership
* Led a team of web developers and graphic designers in the enhancement a web portal that enabled subscribers to create their own websites, create online party invitations, manage address book information, manage account information, order history, shipping details and landing pages for effective email campaigns.
* Led the development and implementation of WebEvo project to increase the online presence by creating an interface between our E-commerce site and social network sites like Face book by allowing consultants to manage address book, promote and manage home parties, market products, announce sales promotions, discounts and share all other necessary information as part of the Marketing and Sales initiatives to increase sales.
* Led the development, implementation and maintenance of a mobile application for our consultants to access our website using a handheld devices based on Windows Mobile technology to accept credit cards during the party and be in compliance with Level 4 PCI-DSS requirements by our Consultants.
* Led the development, implementation and maintenance of  a solution on a Windows Based Mobile devices to scan barcodes (Code 128) from the storage bins, replenishment bins, SKU to perform Warehouse functions like receiving, put-away, replenish, pick products within the warehouse, inventory move transactions between warehouses, cycle count using RF Scanner guns. As part of the project, created a customized solution to print barcodes for Pallet Tags, Bin Locations -- Pick bins, Pallet flow bin and SKU identification. 
* Responsible for the maintenance and enhancement on a regular basis of corporate webportal using Microsoft SharePoint. The site hosted all corporate news, KPI, project document storage, Reports Repository, Self-Service Human resource and payroll needs, weekly timesheet submissions, reimbursable expense submissions.
* Spearheaded the selection of a single Credit Card Processing provide as a strategic partner and saved over $1.8Million in processing fees and yearly annual fee while increasing the Organization Level 2 PCI Compliance to 100% on Credit Card Processing.
* Led Kaizen Events and increased throughput of picking by 25% per shift to 114,000 units by modifying the layout of the Carton flow and Pallet flow of products
* Led root cause analysis and Kaizen Events to remove bottleneck at the Shipping stations to handle the volume from the picking area and also packing down to increase the number of items packed per shipping carton
* Led Kaizen Events to reduce the number of different boxes used for shipping products by changing the cubing algorithm and box types thereby saving over $250K annually on boxes used for shipments.
* Led the development and implementation of a new Business Intelligence application by partnering with Sales and Marketing to help the Senior Executives in the Organization to make better day-to-day business decisions.
* Partnered with Chief Operating Officer and Vice President of Operations for Site Selection and worked with Architects, Designers, building Contractors, Conveyors Systems for internal operations to layout plan and build 150K sq.ft Warehouse space to handle the growth of the business to $250Million. Managed contract negotiation and saved over $750K in construction contract
* Led $250K effort to sunset 3rd party software application and migrate to new system, reducing processing time on key activities, enhancing order/backorder visibility, and saving $25K annually by decreasing 1 headcount.
* Led the effort of the migration from Lawson v8 to v9 product in a hosted environment
* Spearheaded Warehouse enhancements to manage the 4th quarter volume with better visibility on weekly Labor requirements thereby reducing 3rd shift and weekend operations by implementing additional conveyor automation and necessary software changes. This helped reduce the 4th quarter labor and operational expense by 35%.
* Partnered with third party logistics provider to re-negotiate the contract and gain better service levels to achieve cost savings of $3 million annualized over the next three years.

Senior IT Manager - International
Select Comfort Corporation, March 2006 - November 2006

* Contributed to developing business plan for expanding business internationally into Australia, Czech Republic, United Kingdom and Canada. Participated in establishing business legal structure, country-specific marketing plans, and advertising strategies.
* Assessed technology needs around systems, logistics, product development, and manufacturing. Identified opportunities and issues for franchise operations, direct selling, and call center providing U.S. consumer support.
* Managed the project portfolio for diverse projects by planning resources and costs, ensuring integration of individual projects to the overall strategic plan, building and managing Off-shore project teams and delivering status updates.
* Managed the International IT Team budget of $25 Million including Capital and labor to enable international operations.
* Responsible for all web development, e-commerce, search engine marketing and optimization and web strategy and corporate website and self-service intranet site .
* Led the system development of the Retail (Integrating Tomax POS Product with Oracle ERP Suite), Wholesale, Direct Sales, e-Commerce for the International business units with Multi-Currency capabilities.
* Led the vendor selection process between Oracle and SAP for an integrated ERP system to replace the existing systems and achieve a cost savings of over $5 million in annual licensing fees, support, maintenance and yearly upgrades.
* Led the joint system development efforts with vendor partners to make informed site selection decision to open new stores in any given market by avoiding market cannibalization. Productivity of the real estate team increased by 80%.
* Led the system development of the Retail (Integrating Tomax POS Product with Oracle ERP 11i10 E-Biz Suite), Wholesale, Direct Sales, e-Commerce for the International business units with Multi-Currency, localization capabilities
* Program Managed the $3Million effort to enable Multi-Org, Multi-currency and Multi-lingual features of Oracle ERP to support the International business operations in Australia, Canada, United Kingdom and Czech Republic


Senior IT Manager -- Aftermarket Group
McQuay International Inc, January 2002 -- February 2006

* Supported $60M Aftermarket Parts Group and $60M Field Service Group by managing multiple projects simultaneously and leading 7-person cross-functional team.
* Implemented critical applications, oversaw data-processing operations, and ensured optimal performance of intranet, e-commerce, and ERP systems like Oracle ERP, WDS-II, Service Alliance and Sales Alliance.
* Led an development and implementation of  customized solution for the Receiving, Picking, Put-away functions of ERP software on a Windows Based Mobile device utilizing the Bar coding and scanning capabilities to decrease data defects and increase productivity at the warehouse operations to increase on-time delivery by 98% . The handheld was customized utilizing their proprietary software to accommodate the business process used in the back office ERP application for the Warehouse functions.
* Led the development and Implemented of an E-Commerce site exclusively for Contractors to purchase products from the Parts Group; improved order growth by 46% and increased revenue over $12Million a year.
* Led the development and implementation of a Web Portal to manage communication to internal employees, on-line document storage, key business performance indicators, company news, self-service human resource functionality, phone list and conference room availabilities
* Led the creation of an Online Order entry application portal that includes personalization of the landing page, sales promotions, coupons, rebates, shipping promotions, account management including account balance, profile, credit card information, shipping address preference and integrated with backend ERP system to take advantage of internet to increase sales revenue
* Led the development and management of the Aftermarket Group website as part of the overall Corporate Website.
* Led the implementation of an e-catalog system (Java Based) to support internal customer while saving $1 million in web hosting fees.
* Led the implementation of a Data Warehouse system and an Executive Information Dashboard using Business Intelligence tools for Executive Management on Key Performance Metrics to monitor business growth thus reducing the workload of the reporting group by 40%.
* Increased productivity by 200% by a Demand Planning Solution for the purchasing group which saved over $2 millions.
* Led the implementation of new help desk reporting software that increased customer response time by over 50%.
* Increased the revenue capability by 50 -- 70% by implementing an ERP system and a CRM application while maintaining 100% operational capacity for the service business unit.
* Responsible for departmental staff growth, hiring, firing, training, performance appraisals, departmental budget. Identified project objectives and scope based on the request from user community and provided recommendations to Senior Management for execution of those projects.
* Managed Software development including UAT, Implementation, Support and ROI measurements. Responsible for introducing best practices and latest technology into the Organization.

IT Manager -- Matrix Group
Carlson Marketing Group, February 2001 -- December 2001

* Oversaw internal systems by managing 22-person department with $10M+ budget. Also developed processes, procedures and guidelines to establish effective policies and procedures for change, scope, risk, configuration management, code reviews, software audit control, training, user documentation, RFP, ROI, SOW and SLA.
* Served on Reengineering Team, challenged to enhance company efficiency and positioning via new strategies, processes and application template
* Created SLAs between Shared Services and System Support departments. Managed departmental budget of $10 Million, resource career development, performance appraisals, pay raises, disciplining and improvements.
* Led a high-profile enterprise Content Management Solution (Interwoven- Perl, Java) project from vendor selection through implementation to support the growth of business. (Carlson Marketing Group).


Program Manager
La Pro, Inc, April 1998 -- January 2001

* Built firm from ground up and delivered outstanding consulting services to start-up, manufacturing, real estate, publishing, and wholesale distribution clients.
* Managed projects including business requirements development, vendor/software selection, system design management, data mapping/conversion, UAT, documentation rollout, and ERP system implementation.
* Provided process and project leadership to a varied group of companies including start-ups, manufacturing, real-estate, publishing, wholesale distribution.
* Spearheaded the implementation of Oracle Financials, Oracle Sales Analyzer and Oracle Financial Analyzer for a Twin Cities manufacturing company. Project was completed 2 months ahead of the schedule and 15% under allocated budget.
* Managed the overall project implementation of EPICOR's Vantage ERP Software for a manufacturing company. Project was completed on time with a budget surplus of over $200,000 on a $1 million dollar project.
* Spearheaded and directed the system clean-up efforts, ultimately leading to the successful consolidation of seven installations of a single ERP system with various customization into one single instance, thereby increasing efficiency, and decreasing maintenance and support and costs and reducing data defects by over 95%.

Data Systems & Management Inc., February 1994 - March 1998
* Developed project management and process re-engineering processes and guidelines to be used by all project managers within the Professional Services Organization.

Benchmark Computer Systems, May1993 -- January 1994

Bhari Information Systems, January 1987 - April 1993
* Directed all corporate operations with full P&L responsibility by implementing business plans and monthly forecasts and enabling sales growth of over 25% a year equivalent to $1 million Indian rupees and market share by 6%.

Certifications
Project Manager Professional
Certified Scrum Master
ITIL V3 Foundations
Certified Supply Chain Professional



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