Senior Technical Writer Resume

Title

Senior Technical Writer

Primary Skills

Developer, admin, end user doc, all formats.

Location
US-MA-Boston

Posted
Apr-30-12

RESUME DETAILS

Award-winning creator of wiki content, online help systems, and technical manuals for programmers, administrators, and end users.

Tools & Technologies

Confluence, FrameMaker, WebWorks Publisher, RoboHelp, Word, Visio,
Photoshop, Illustrator, XMLSpy, XMetal
Java, XML, XSL, HTML, CSS, JavaScript, Perl, PDF
Windows, Mac, UNIX, Linux

Products

Wiki spaces
Single sourced online and hard copy software documentation
Help systems, tutorials, reference manuals, release notes, quick reference cards
Programmer, administrator, end user guides

Experience

BMC Software, Lexington, MA (2008-2012)

Expanded and enhanced complex API documentation. Wrote many new chapters from scratch, including extensive coverage of virtualization and provisioning capabilities. Developed comprehensive scenarios that step developers through typical tasks.

Documented web services and scripting interfaces, including detailed tutorials and examples.

Wrote end user online help for the main data center automation GUI and for the UCS manager interface.

Reorganized and converted content to a documentation wiki for enhanced customer interaction.

***

BladeLogic, Lexington, MA (2005-2008)

Wrote extensive API documentation for complex data center automation software.

Wrote end user online help for the main data center automation GUI.

***

IntelliVid, Cambridge, MA (2005-2008)

Created complete initial documentation set for this intelligent video analysis startup.

Documentation includes context sensitive user help, tutorials, user manuals, installation
and configuration guides.

***

ConnecTerra, Cambridge, MA (2002-2005)

Wrote three new programmer guides and two new administrator guides for device aware
networking software and RFID tag reader middleware. Guides were single sourced to
produce customized JavaHelp, PDF, and hard copy output.

***

Awards

Society for Technical Communication, Multiple Awards of Achievement for programmer, administrator, and end user documentation.

Education

Harvard University, Bachelor of Arts, cum laude
Harvard University Extension, Multiple Java programming classes

Certifications

See above

CONTACT DETAILS

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