Award-winning creator of wiki content, online help systems, and technical manuals for programmers, administrators, and end users.
Tools & Technologies
Wiki spaces Single sourced online and hard copy software documentation Help systems, tutorials, reference manuals, release notes, quick reference cards Programmer, administrator, end user guides
BMC Software, Lexington, MA (2008-2012)
Expanded and enhanced complex API documentation. Wrote many new chapters from scratch, including extensive coverage of virtualization and provisioning capabilities. Developed comprehensive scenarios that step developers through typical tasks.
Documented web services and scripting interfaces, including detailed tutorials and examples.
Wrote end user online help for the main data center automation GUI and for the UCS manager interface.
Reorganized and converted content to a documentation wiki for enhanced customer interaction.
BladeLogic, Lexington, MA (2005-2008)
Wrote extensive API documentation for complex data center automation software.
Wrote end user online help for the main data center automation GUI.
IntelliVid, Cambridge, MA (2005-2008)
Created complete initial documentation set for this intelligent video analysis startup.
Documentation includes context sensitive user help, tutorials, user manuals, installation and configuration guides.
ConnecTerra, Cambridge, MA (2002-2005)
Wrote three new programmer guides and two new administrator guides for device aware networking software and RFID tag reader middleware. Guides were single sourced to produce customized JavaHelp, PDF, and hard copy output.
Society for Technical Communication, Multiple Awards of Achievement for programmer, administrator, and end user documentation.
Harvard University, Bachelor of Arts, cum laude Harvard University Extension, Multiple Java programming classes