Resume of Support Specialist

Title
Support Specialist

Primary Skills
Active Directory, MS Access, Desktop Support

Location
US-MI-Grand Blanc (will consider relocating)

Posted
Jun-03-07

Objective Seeking an IT support position where several years of computer systems and administration experience along with advanced computer skills will contribute to the profitability of a business.

Professional Experience

Operating Systems -- All versions of Windows, AS400, IBM Mainframe, UNIX, and Linux
Network Environments -- Windows NT, Windows 2003, and Novell 6.5
Account Administration -- MS Active Directory, BAAN
Data backup and disaster recovery
Database Administration -- MS Access, IBM Mainframe, FTP, Visual Basic
Microsoft Office -- Expert -- MS Word, MS Excel, MS PowerPoint and MS Access
Email Applications -- MS Outlook, Lotus Notes and GroupWise -- User and Support
Web Development -- Developed a Web Page, HTML, DHTML, JavaScript
Help Desk Skills -- Hardware, software and peripheral troubleshooting and resolutions

Education
Baker College -- Flint, MI
Bachelor Degree, Open Systems Technology -- June 2005
Associate Degree, Business Administration, Management/Marketing -- December 1989

Employment

Entech Personnel Services, Inc. -- November 2006 to Present

Assignment at Citizens Republic Bank Corp. -- Technical Support -- Level I Support

First line help desk support for more than 1,000 users on a Novell 6.5 network
Troubleshoot and resolving software, hardware and peripheral problems
Remotely access user's computer to assist with problems using Dameware and R-Console
Assist users with MS Office products and other bank applications
Unlock and reset over 80 passwords using ConsoleOne, Active Directory and other applications
Route trouble tickets to desktop, platform and wiring technicians

The Computer Merchant -- September 2006 to November 2006

Assignment at Burkland Textron for CSC (Computer Science Corporation)
MIS Site Coordinator -- Level II and III Support

AS400 Security Officer -- Responsible for backup tapes, adding and removing users, password resets and set permissions for databases
Responsible for daily and monthly Windows Server 2003 backups
On site user support of hardware and software applications -- trouble shooting, resolving and tracking through an online tracking system
Responsible for maintaining MS Access databases
Maintain and track IT assets inventories though an online tracking system for the site
Telephone support -- adding and maintaining user's, setting up voice mail and moving phones

CitiStaff Inc. -- November 2005 to August 2006

Assignment at FANUC Robotics Co. -- IS Support Technician

First line help desk support for more than 1,000 users on Windows XP Professional network
Troubleshoot and resolved software, hardware and peripheral problems
Remotely access user's computer to assist with problems
Route trouble tickets to desktop technicians
Responsible for user account administration -- security and group policies, MS Active Directory
Performed user account audits
Support remote access clients via dial-up and VPN
Troubleshoot network printers and LAN TCP/IP problems, including wireless systems
Maintain enterprise daily, weekly, monthly, mid-year and yearly data backups
Responsible for file and data restores from backup tapes
Replaced hardware in Dell laptop and desktop computers
Responsible for writing and updating all help desk documentation and work instructions
Used Symantec Ghost to image hard drives

Entech Personnel Services, Inc. -- May 2002 to November 2005

Assignment at Flint/Genesee Job Corps -- Management Information Systems Coordinator

Responsible for maintaining over 80 PCs on the network
Responsible for all software installations and uninstalls
Troubleshot, repaired, and installed PC hardware, software
Point of contact for staff and students for all help desk issues
Used Symantec Ghost to image hard drives

Assignment at GM SPO World Head Quarters -- Business Analyst (Supply Chain Management)

Database administrator for over 20 MS Access databases -- development and maintenance of databases
Utilized FTP and Sybase to send data tables to and from the IBM Mainframe
Produced daily, weekly, and monthly reports from MS Access databases
Developed and produced Pivot Tables from MS Excel and MS Access
Expert user of Lotus Notes -- taught classes on how to use its features

Electronic Data Systems (EDS) -- May 2000 to May 2002

GM GSS Help Desk Agent

Supported Windows NT/2000, Novell and IBM network platforms
Provided first level technical computer support for General Motor's Employees
Supported Lotus Notes, MS Office applications and other GM specific applications
Trouble shot hardware, software, and peripheral problems and resolved problems

Certifications
See above


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