Resume of Operations Support Analyst III

Title
Operations Support Analyst III

Primary Skills
Proficiemt in using BMC Products & CA Products on OS390. Project Team Lead, Trainer and Created training manuals

Location
US-AL-Montgomery

Posted
Apr-17-08



Skill Profile Over ten years of Information Technology experience utilizing products such as Control-M, Control-V, Control-D, Control-T and Control-O. Project team lead on several cost saving projects including Region's Paper Reduction Project and the Control-D to View/Deliver Conversion. Experienced in providing on-site classroom and individual training for Control-D and View/Deliver products and proficient in using Microsoft Office Tools.

Education
M.S. Human Resource Management Troy University Montgomery 2004
B.S. Business Administration Auburn University Montgomery 1996


Career History
Regions Financial Corporation, Montgomery, AL 2003-current
Operations Support Analyst II /Lead View & Deliver Administrator

•Instrumental in initial setup and installation of Computer Associates View/Deliver Product on OS 390 System

•Project team lead for CA Web interface, Monitoring and
alerting

•Analyze and troubleshoot the product with the software
vendors to ensure proper functionality of product

•Created CA View / Deliver Training manual and performed
training

•Provide all training for new employees


Regions Financial Corporation, Montgomery, AL 1999-2003
Operations Support Analyst III / Control-D Administrator

•On OS/390 responsibilities included developing and maintaining company reports and customer statements via Control-D

•Updated retention requirements on company tapes via Control-T
and on GDG Based data set names

•Performed maintenance on tape backup programs via Control-V
and setup report missions to decollate data keys in SDSF

•Developed a departmental training manual and trained users on
Control-D product using Microsoft PowerPoint

•Provided support to users through the Action Remedy Request
System

•Created report detailing the monthly costs of printing user reports and distributed to senior management

Regions Financial Corporation, Montgomery, AL 1996-1999
Information Systems Coordinator I

•Setup, schedule, and maintained IOA job scheduling system using Control-M and Control-O.

•Proficient in JCL standards

•Familiar with Easytrieve and SAS programming languages

•Ensured online files were available and monitored CICS and MVS system

•Performed troubleshooting and fixed production jobs by using
JCL

•Responsible for updating the departmental procedure manual,
performed duties of team-leader, provided quality service to users

•Responsible for generating information on system performance,
paper usage and percentage of customer resolutions for the
department's Monthly Performance Report

•Worked closely with programmers to ensure that daily jobs were functioning properly and JCL met company standards.



References Available Upon Request

Certifications
See above


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