Resume of Senior QA Analyst

Title
Senior QA Analyst

Primary Skills
Software Testing

Location
US-IL-St Charles

Posted
Apr-10-08

SUMMARY
- Over 10+ years of diverse experience in the field of Information technology with emphasis on Software Quality Assurance.
- Experince in developing Software Test Plans, Test Case Design, and Test Scripts based on User Requirements Specification and System Requirements documents.
- Ability to apply broad technical and functional expertise to organize and implement
white- and black-box test efforts and to analyze requirements for software design,
development, and validation.
- Ability to learn new technologies and challenging concepts quickly and implement them.
- Excellent analytical, problem solving, decision-making and presentation skills with ability
to co-ordinate activities in a fast paced team environment.
- Strong Team player and contribute towards the team goals.
- Ability to work productively and effectively in a team as well as individually.


TECHNICAL SKILLS
Autogen, CICS, File-aid, IBM Utilities, Lotus Notes, MS Outlook, MS Excel, MS Word, MS Access, MVS/JCL, SAS, TSO/ISPF, WMS, TestDirector, Rational Clearquest, VSS

PROFESSIONAL EXPERIENCE

Riverside Publishing -- Rolling Meadows, IL 08/06 - present
Riverside Publishing is a division of Houghton Mifflin Company, one of the nation's
leading sources of information through publications and services.

Senior QA Analyst

- Reviewed the Business and functional requirement documents and identified test
scenarios.
- Involved in developing test plans and test cases based on high-level and detailed designs. .
- Extensively performed manual testing, requirements verification testing, and functional
testing.
- Participated in Test Case walkthroughs, inspection meetings.
- Interacted and worked with the development team to solve the problems encountered in
test execution.
- Participated in review meetings and took the initiative to meet the QA testing targets.
- Participated in daily status meetings to report any bugs, issues and risks.



SBC Corporation, Hoffman Estates, IL 10/04 -- 06/05

QA Analyst

- Analyzed Business and System Requirements documents.
- Involved in developing test plans and test cases based on high-level and detailed designs.
- Utilized Test Director to execute the test plan, track execution against the plan during
testing and manage defects from inception to resolution.
- Documented and communicated test results.
- Managed multiple projects with short deadlines.
- Participated in a large testing project to convert account and revenue data to an Oracle
database.


CONVERGYS CORP, Itasca, IL 01/94 - 01/04
A 2.5 Billion dollar company specializing in outsourced billing and Information Systems for the telecom and customer care industries.

Analyst, Testing 1998-2004

- Developed and created test plans and test cases for billing, invoicing and rating software programs in accordance with business requirements.
- Executed test cases through integration and regression environments.
- Communicated test defects and results to project managers and application developers.
- Maintained project documentation in a MS Excel spreadsheet format.
- Provided weekly project status to project managers and testing managers.
- Managed multiple test projects while meeting agreed to delivery dates.
- Established working relationships with developers and project managers.
- Co-managed a large text messaging project.
- Recognition received for successfully
managing text messaging project.
- Developed and conducted training for a
software test tool.

Programmer Analyst, Testing 1996-1998

- Researched, analyzed and debugged software
program enhancements.
- Created and maintained test documentation.
- Managed batch and online projects.
- Lead tester for COBOL conversion project.





Testing Assistant 1995-1996

- Developed and executed batch testing and
performed analysis of batch jobs.
- Provided frontline investigation for JCL
abends and table issues.
- Provided application developers with initial
investigation reports and possible
resolutions.
- Lead tester for project conversion team that
successfully converted cell phone subscribers
to an automated batch table environment.
- Provided support to analysts and project
managers.
- Recognition received for successfully testing
BTA Conversion project.

Billing Analyst 1994-1995

- Managed incoming client data via
transmissions and front end processing.
- Assured accuracy of sample invoices by
performing statistical analysis and balancing
procedures.
- Interpreted data reports to support the
cellular billing process.
- Performed thorough analysis of billing
transactions, revenue and trending of client
usage.
- Analyzed cycle billing tables to verify client
requirements were implemented prior to
production bill run.
- Assisted software support team with program
defects by confirming JCL errors, performing
backout procedures, and verifying manual
data entry.
- Mentored and provided training to team
members.
- Appointed as backup team lead
- Conducted early morning project status
meetings.

EDUCATION
BA, Business Administration, Lewis University, Romeoville, IL
AA, Accounting, College of DuPage, Glen Ellyn, IL

Certifications
See above


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