Resume of Computer Support Specialist

Title
Computer Support Specialist

Primary Skills
Technical evaluation, design, upgrading and repair of desktop PC's. Server Systems configuration and repair

Location
US-IL-Fox River Grove

Posted
Apr-16-07

Computer Support Specialist

SUMMARY
Here is my resume for your review and consideration.

I am seeking a challenging assignment that fully utilizes my skills and experience in the computer industry as a System Support Specialist

The most important professional skills that I have to offer are as below:

Hardware and software support to end user
A+ Certification Service Technician in Windows and DOS
Red Hat Linux Enterprise 4 RH033 Training Class completed
Testing and installation of PC applications
Technical evaluation, design, upgrading and repair of desktop PC's
Server Systems configuration and repair
RAID configuration
Kodak Photo Lab, Gretag and Noritsu DLS Minilab

EXPERIENCE
Field Service System Support - 2006 to 2007
Kodak-Qualex, Contract with Adecco Technical & Engineering, Midwest, USA
Installed and repaired Windows XP and Windows 2000 platform Photo Lab equipment in retail stores.Troubleshoot network connections between photo lab and system network.
* Traveled extensively to store locations throughtout the midwest installing and repairing Windows XP Infopoint kiosks in CVS photolabs.
* Configured and networked Windows XP and Windows 2000 "Kodak Picture Maker" G4 machines to store photo lab and Kodak system network.
* Provided team members with troubleshooting information about current problems.

Support Engineer - 2005 to 2006
Panasonic , Buffalo Grove IL.
Contract Position of Software Support to Panasonics customers involving overseas travel to manufacturing plants. Installing Linux and Windows platform software on SMT machines.
* Created step-by-step document for installing and configuring Linux ES and PanaCIM software on Panasonic ToughBook laptop and HP Prolient Server.
* Configured and modified Linux for custom customers installs.
* Technically supported a Windows/Linux based application and Software/Hardware in an advanced PCB computer integrated manufacturing (CIM) controls and monitoring systems technology environment

Computer Support Specialist - 2000 to 2004
Motherboard Express, Wauconda IL
Over 4 years phone support for customer built PCs with Windows and Linux operating systems.
* Kept the return rate below the national average of 6 percent to 4 percent.
Handled 10 to 30 calls per day. Averaged 15 emails replies per day.
* Professional handling of problem calls.
* Corporate Business and Home Enthusiast support of all hardware and software.
* Server support on Windows and Linux platforms.
* Identified trends or issues concerning service problems and worked with Production and Quality Control to resolve.
* Issued Return Material Authorization for defective products

System Support Specialist - Consultant - 1998 to 2000


Northwestern Memorial Hospital PC Help Services, Chicago IL.
Consultant reporting to the IT director involved in changing from a DOS based patient tracking program to a Windows platform.
*
Lead support to install and upgrade hardware and software applications on 1200 hospital computers.
* Managed Consultant teams for deployment of software on four thousand node Novell and NT environments.
* Cerner PowerChart

Computer Support Tech - Consultant - 1998 to 1998

US Life Jobco Contract , Chicago IL.
Consultant with a team of techs installing hardware and software in desktop systems.
* Install hardware and software on desktops for Y2K upgrade.
* Used Zen Works to install applications from Novell Server
* Configure applications to desktop

Computer Support Technician - Consultant - 1997 to 1998
Holleb & Coff EDP Contract Services , Chicago IL.
Consultant for a Chicago law firm working with the IT department assisting in everyday activities.
* Installed computer hardware and software on 230+ desktops at a Downtown Chicago Law firm
* Corrected problems with network connections to Novell servers
* Worked with Network Administrator to install GroupWise 5.2 and Netscape on all desktops.
* Organized purchasing all computer hardware and software with purchase order database
* Controlled Laptop Inventory and configured PC Anywhere
* Configured and repaired HP network printers.
* Cloned remote PC's from master image using Ghost Software

Computer Technician - 1996 to 1997

Courtesy Corporation Buffalo Grove IL, Buffalo Grove IL.
Installed and configured computer systems for industrial and office complex.
* Setup and repair of PC's, data and communications systems
* Install and maintain computer hardware and software and data network cabling
* Assisting in setup of network systems

Technical Support Representative - Consultant - 1996 to 1996

Bell+Howell Pollack-Scan , Lincolnwood, IL
Customer phone support of new field software.
* Responding to customer calls, problem resolution and user training
* Configured custom mail sorting software run on Windows NT

Product Development Technician - 1994 to 1996

Montgomery Ward , Chicago IL.
Technical evaluation, assessment and consumer oriented critique of a variety of electrical, and mechanical merchandise
* Specialized in computer hardware and software evaluation
* Designed and implemented a database processing critique information

Electronic Research and Development Technician - 1988 to 1994

Intersonics Inc, Northbrook IL.
Six years practical experience in the Engineering department of a R & D firm handling numerous NASA flight hardware contracts
* Extensive experience in electronic assembly, design, tooling and production stages of projects
* Procured components for projects involving acoustic and electromagnetic levitation; lazing and optics; video, audio and RF signal processing.

Addition information available on request

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

View all resumes in US-IL-Fox River Grove »
View all resumes in US-IL »

View other Computer Support Specialist resumes, System / Network Administrator resumes