Tech Manager Resume

Title
Tech Manager

Primary Skills
Tech Management,LAMP,Roboitics

Location
US-FL-Oviedo

Posted
Jun-16-09

Synopsis
General Manager/Project Manager/Senior Technical Manager
Strong computer, mathematics, and engineering background. 20+ years experience working for Amazon.com, General Electric, Motorola, AT&T, DoD and others. Juris Doctorate. Proven ability to analyze, learn, adapt, create. Excellent team-building skills. Technical background in all phases of microprocessor usage: from H/W S/W systems analysis/programming, and embedded applications to web, desktop publishing and multimedia.

Education and Activities-
Amazon "Managing Excellence" (2005)
Amazon "Making Great Hiring Decisions" (2005)
Amazon “Scrum Basics” RAD course. (2005)
AT&T DSP Programming Course (1994)
Florida Bar Exam - (passed 1991)
Juris Doctorate - University of Florida (1991)
Top Student "Book" Award in Trial Advocacy (1991)
Florida International Law Journal (1991)
John Marshall Bar Student Bar Association Representative (1990, 1991)
Masters Course work in Electrical Engineering (part-time 1984-85)
US Air Force Effective Writing Course (1980)
US Air Force Officers Training School (1980)
Bachelor of Science, Mathematics (1979)

Areas of Expertise
General Management / Project Management / Technical Management / QA / Web Development (Linux/Apache/mySQL/Perl) / Microprocessors (software and hardware) / Robot Systems / Law & Negotiation / Training / Documentation / Industrial Controls

Languages/Software
Perl, SQL, HTML, C, Fortran, COBOL, BASIC, various Assemblers and other proprietary and high-level languages. Conversant in German. Familiar with a wide range of software packages in the areas of: web development, publishing, art/graphics, scripting, Internet development, animation, video, financial analysis, communications, project management, database management. Broad knowledge of desktop applications acquired over 20+ years of computer experience on multiple platforms.

Hardware
Wide assortment of desktop and mainframe computers running Windows, MacOS, Linux/UNIX. Embedded/assembler-level experience with Atmel, Motorola 6800 family (68HC11 and 6303), 680X0, Intel 80xxx family, Zilog Z-80, 6502, Atmel AVR. Experience with PLCs, robotic controllers and intelligent vision systems.

Job Experience

2008-2009 Arnold Defense and Electronics, General Manager
Planned, directed, and coordinated the daily operations of the world's leading manufacturer of 2.75 inch rocket launchers. Duties and responsibilities included formulating policies, managing operations, and planning the use of materials and human resources. Negotiated contracts that were two to five times more profitable than former contracts for the same systems. Changed the workplace environment from one that was balkanized and secretive to one that was open and cooperative. Built team cohesiveness and raised morale to an all-time high. Instituted internal and external training programs for personnel. Drove new emphasis on quality. Greatly improved relationships with customers by ensuring prompt and comprehensive attention to their needs. Created a consortium of area manufacturers to achieve cooperative results and economies of scale.

2007 Self-Employed
Currently working on a resource management system for a presidential campaign. Florida IT Director for a second presidential campaign incorporating LAMP, IVR and VOIP technology. Developed website projects employing LAMP (Linux, Apache, mySQL, perl) development methods with Mason.

2005-2006 Amazon.com, Quality Assurance Manager
QA team manager with responsibility for all US soft and media lines retail pages on the Amazon US site (approximately half of all Amazon US site content), all detail pages for the Canadian and Japanese sites and all new project development for US retail. My team routinely supported cross-functional and cross-language test support for projects from early design through final test and sign-off including post-launch automated test. Regularly worked under tight (impossible!) deadlines with reduced head-count (~50%) in support of more than a half dozen development teams, negotiating services and deadlines, averaging more than one complete project per week. Responsible for hiring, training, developing, scheduling, managing and mentoring all team members. My team took on the additional responsibility of revamping the release control process to prevent critical build configuration errors and pushed the concept of development to standards (as opposed to chasing browser idiosyncrasies). During my tenure, the effectiveness of my team in catching sev-1 and sev-2 errors was 100% (no piece of code which we had reviewed generated a critical error).

2000 to 2004 -- Self-Employed
Contracted to various companies developing core business technologies using Perl, INFORMIX/mySQL/ postgreSQL, HTML and javascript in a UNIX/Linux environment.

1999 CACI, Inc., Year 2000 Project Manager
Directed the Year 2000 Independent Verification and Validation effort for the second-largest municipally-owned power generation and gas distribution company in the United States (City Public Service of San Antonio, Texas). Responsible for all aspects of the project except for billing and contract negotiation.

Interviewed, selected and hired team members, planned the project approach, managed all resources, and coordinated with client representatives at all levels from line managers to Senior Management and the Board of Directors. Established interview, evaluation and reporting processes for readiness planning and implementation for all functional areas within the company.

Delivered briefings, project tracking reports, executive summaries and wrote reports for use by CPS management through the CEO level. Jointly briefed the executive board regarding project direction and progress.

Had sole responsibility for coordinating communications and scheduling for a second team consisting of sub-contractors hired to inventory and evaluated embedded systems company-wide.

Solely responsible for ensuring delivery of all contractual obligations, including extensive systems readiness reports, readiness summaries, weekly, monthly and milestone reports and a final CD-ROM-based report that CPS relied upon to assess and address potential Year 2000 problems. Generated a web-based progress feedback system that allowed managers at all levels across the organization to immediately determine the level of progress of units within their chain of command.

As the project progressed, it became clear that the client required broader services than originally contracted. I re-scoped the project, specified the extended requirements, developed job descriptions and determined working bill rates and workloads. Coordinated client/sub-contractor operations for this third team to facilitate inventory of all Information Technology (IT) resources throughout the company (more than 8,000 equipment items at more than 12 different locations.) Managed and provided direction to and information for a subcontractor tasked with inventory of all non-IT (embedded) Y2K-vulnerable systems. Frequently drew on my broad technical background to facilitate smooth, efficient group operation.

1998 SCB Computer Technology, Inc., Year 2000 Project Manager
Responsible for hiring, directing and managing a staff of more than 20 people to accomplish a $5 million Year-2000 renovation project for Blue Cross/Blue Shield of Arkansas. Maintained on-time, under-budget project despite severe compression of the project schedule. The project involved conversion of more than 5 million lines COBOL, PL/1 and assembler code. My team was the envy of other project managers; highly motivated with exemplary esprit de corps. One quality assurance auditor reviewing the project commented that the team I created was one of the most cohesive and highly-motivated he had ever seen. Another senior manager remarked that, "while others were still planning how they were going to take the hill", I was "already at the top leading the way."


1997-1998 U.S. Dept of Agriculture, National Finance Center (NFC - New Orleans) Asst. Project Manager;
Year 2000 Project Management [Consultant] Responsible for creating and managing the plan to convert NFC's software to Year-2000 compliant form. NFC has over 25,000 programs comprised of more than 20 million lines of code. It provides payroll services for USDA and 42 other Federal Agencies (475,000 employees) and Thrift Savings Plan processing for the entire Federal government (2.1 million participants) including processing of more than 1.3 million checks per month. The software was a combination of IDMS/DC, ADSO, SQL Forms, DB02, Oracle, DOS, UNIX/AIX and Windows.

1995-1996 DSP Marketing, DSP Marketing Group, Motorola Corp. [Consultant]
Working with Motorola's DSP marketing group, and design engineers, I created documentation supporting new DSP releases. Authored a document detailing characteristics of all known DSP products as part of a worldwide market analysis. When Motorola's newest line of DSP products was due for release, I generated all of the material necessary to present the product to the OEM customers. These products were expected to form the core for Motorola's future DSP business. Established new division-wide project management procedures.

1994-1995 Customer Initiatives Liaison Motorola Manufacturing Systems, Motorola Corp. (MMS) [Consultant]
Principal duties: Robot systems top-level design, cost estimation, price negotiation, customer interface. I translated customer needs into workable robot system requirements, including analysis of cycle time, accuracy, repeatability, material handling, footprint, layout and process-specific parameters. I then estimated all cost aspects of the systems, including engineering (software, mechanical and electrical), hardware (time and materials), and outside contract costs. My estimates were the final word on system quotes ranging from $200K to more than $6 million and contributed substantially to a $2 million dollar increase in profits (from $1 million loss, to $1 million profit).


1993-1994 Senior Technical Writer AT&T Bell Laboratories [Consultant]
Recruited to the position after two experienced technical writers were unable to meet the technical expectations of the of the Bell Labs design staff. I translated engineering design of integrated circuits to product brief, data sheet and programmer reference manuals for the ATT920XX family of microprocessors and support chips (92021M/MX 92020S/M/MX, 92121M/MX). The process included converting engineering design information from handwritten notes and interviews with technical staff to finished technical document and marketing materials.

1993 Instructor Full Sail Junior College [Consultant]
Taught computer fundamentals and the use of software packages including: MS Word, MS Excel, Adobe Freehand, and Managing Your Money. Students ranged from novices to experienced users.

1992-1993 Software Engineer Restor Industries [Consultant]
Hired specifically to resolve "three months" worth of software problems with an embedded microprocessor system, I completed the work in less than three weeks. Having proven my capabilities, the company kept me on to solve other "impossible" problems. Wrote, tested and debugged 6800 (68HC11) assembler and PASCAL language software in support of a "smart" pay phone application (currently in use in the Czech Republic and other locations). I was also able to use my knowledge of software/hardware interaction to deduce (through analysis of the software) the cause of a critical hardware problem with our field units. This effort required both software (assembly language) and hardware (logic analyzer) skills to identify and correct a problem that could not have been solved through one discipline alone.

1989-1991 Graduate Studies. University of Florida, College of Law.
Earned my Juris Doctorate with course emphasis on international law and negotiation. LSAT scores placed me in the top 0.3% of entering law students nationally. Twice scored the highest scores in course history in negotiation exercises. Won top student "book award" honors in Trial Advocacy, a real-world course emphasizing courtroom presentation and advocacy skills taught by a sitting Florida Circuit Court Judge. Three times accorded honors and high honors.

1989 Software Engineer Motorola Corporation [Consultant]
Designed, developed, tested, debugged and documented embedded control software for 800-MHz trunked portable radio system. The project was implemented using formal software design techniques; top-down structuring, modular functional coding and structured walk through code-reviews. In addition to developing code, I was responsible for review, verification and substantial rewrite of the Technical User Interface Documentation.

1988 Senior Engineer Triad MicroSystems
Software development for C-141 aircraft instrumentation simulator for Air Force client. Project development was in ADA on a MicroVax II for a 68000-based embedded system. The goal of the project was to simulate the signals to/from aircraft instrumentation in flight to facilitate the training of aircraft mechanics on C-141s.

1987 Software Design Engineer Danly Machine Company [Consultant]
Designed software to run on Fluke microprocessor touch-screen systems. The system provided operator information and control for industrial stamping presses. Development was in Fluke BASIC for interface to Modicon 984 industrial controller and required understanding of both systems, including programming and communications protocols.



1985-1986 Senior Engineer Morrison-Knudsen, Corporation
As technical lead, I selected, hired and led a team of 5 people to provide complete software support ranging from design and programming through field support for a diagnostic and simulation system. The system was used in conjunction with industrial controllers at General Motors, Ford and other major manufacturing facilities. At GM, the system reduced electrical check-out of newly-installed industrial presses with potential savings of $35 million per press. My team made our division the most profitable in the company and earned my two immediate superiors co-employee of the year honors.

1983-1985 Corporate Instructor General Electric, Robotics & Vision Systems Dept
Within 6 weeks of starting, I had ordered equipment, set up the lab, developed course materials and manuals, and taught my first two classes. My course included an in-depth, hands-on treatment of vision systems programming (using GE's VPL language), theory of system operation (down to the individual chip/functional module level), system maintenance, lighting, staging, and analysis of special cases. Taught robotics courses for a variety of systems covering all aspects of theory, operation, programming and maintenance.

1980-1983 Chief Programmer/Analyst United States Air Force
Responsible for all phases of software modification, test, documentation and maintenance in support of the Sea-Launched Ballistic Missile detection mission at a SAC/NORAD Priority-A resource. Provided complete system support in a real-time, assembler/machine language environment processing radar signal returns.

I also administered the unit's budget, ensuring that all of the unit's vital needs were met. Outstanding performance garnered twice as many General Officer endorsements as any other officer in the unit. Clearance: Secret NAC 1979.

Personal Interests
Flying. SCUBA Diving. World Travel.

Certifications
See above


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