Business Analyst, Project Manager and Technical Writer Resume

Title
Business Analyst, Project Manager and Technical Writer

Primary Skills
Business Analysis, Project Management and Technical Writing

Location
US-WA-Seattle (will consider relocating)

Posted
Jul-08-09

Expertise
Systems Analysis Programming Web Development
Business Analysis System Life Cycle Documentation Re-engineering Documentation
Instructional Design Graphic Design Process Design
Quality Assurance Quality Systems Development Quality Systems Implementation
Change Control Implementation Regulatory Compliance Document Management Systems
Data Visualization Data Security Procedures User Guide Development
Professional Experience
Impact Management Services • Cary, North Carolina • 2002--Present
Information Development Manager and Business Systems Analyst (Management Consulting)
Valeant Pharmaceuticals, Aliso Viejo, California (client, pharmaceuticals manufacturer head office)
• Managed a project to create a comprehensive library documenting the remediation and restoration of a low-level radioactive and chemical waste site
• Successfully achieved compliance with State of California and US federal documentation regulations governing radiochemical manufacturing operations license termination
• Developed corporate strategy, business case, project execution planning, training, and other documents as part of the Global Manufacturing Network Rationalization Project in collaboration with management and SMEs
Genentech, South San Francisco, California (client, biotechnology company head office)
• Performed project management functions for a Cimage NovaSoft GMP documentation upgrade project enabling the successful implementation of an SAP enterprise resource management strategy
• Achieved on-time delivery of revisions to more than 700 raw material specifications, in collaboration with project management, GMP change control management, and training personnel
DSM Pharmaceuticals, Greenville, North Carolina (client, pharmaceuticals production site)
• Developed project execution plans in collaboration with project management and other subject matter experts
• Developed SOPs and training manuals in collaboration with training, validation, regulatory, testing, change control and other subject matter experts
• Achieved documentation objectives of the Quality Systems Project of DSM's Corporate Compliance Initiative
Shark Technology • Raleigh, North Carolina • 2001--2002
Technical Writer and Information Developer
GlaxoSmithKline, Zebulon, North Carolina (client, pharmaceuticals production site IT department)
• Collaborated with system engineers, quality assurance, computer validation and other contributors to write and edit life cycle documentation for an AS/400 pharmaceutical manufacturing maintenance management system
• Developed functional requirements specifications, system design specifications, and program specifications for the system, which was based on Wonderware's Avantis XA 3.0
Utenzi Corporation, HiddenMind Technology • Cary, North Carolina • 2000--2001
Technical Writer and Information Developer (Information Technology, Software Development)
• Developed software developer and user guides, data center standards and policy manuals, software product white papers, system descriptions and proposals, and troubleshooting SOPs
• Collaborated with network engineers, database administrators, and software engineers to develop training and reference manuals for mobile data communications systems
• Developed a standards and policy document as part of an application for Sun Microsystems SunTone program certification

Johnson Controls • Research Triangle Park, North Carolina • 1997--2000
Technical Writer and Information Developer
GlaxoWellcome, RTP, North Carolina (client, pharmaceuticals R&D and production center)
• Developed GMP instrument calibration and maintenance SOPs and manuals, in collaboration with calibration and maintenance engineers and technicians, emphasizing technical accuracy, usability, and clarity
• Managed the GlaxoWellcome Corporate Engineering intranet, making key recommendations for its redesign to improve usability
• Made important contributions to increasing the efficiency of systems and methodology, and maximizing compliance with FDA and OSHA standards
• Initiated the publishing of all calibration reporting forms on the intranet as immutable documents, which anticipated and dealt successfully with an FDA inspector observation
Softbank Net Solutions • Buffalo, New York • 1995--1997
Technical Writer and Information Developer (Software Development)
• Developed software product white papers, system functional descriptions, and proposals
• Collaborated with software engineers in Softbank's C++/Smalltalk/Rational object-oriented development environment
Education and Professional Development
Systems Analysis Diploma (computer programming, systems analysis, project management, accounting, statistics), 1994
Certified Business Analysis Professional (CBAP) courses, Robert Half Technology (2009, ongoing)
Java for Technical Writers course, Systems Documentation, Inc., Cary, NC, 2000
Object-Oriented Analysis and Design course, ObjectSpace/UCA&L, Buffalo, NY, 1996
Technical Skills
Microsoft Office Suite Microsoft Project Microsoft Visio
Adobe Photoshop Adobe Acrobat Adobe FrameMaker
Adobe Illustrator Adobe InDesign EMC Documentum
Rational ClearQuest Cimage NovaSoft GMP Autodesk AutoCAD
C++ SQL HTML
Java FrontPage Bugzilla

Certifications
See above


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