Systems Administrator Resume

Title
Systems Administrator

Primary Skills
Windows, AD, Unix

Location
US-CA-San Francisco

Posted
Mar-14-09

INFORMATION SYSTEMS ENGINEERING
Track record of excellence supporting sophisticated LAN/WAN networks and hosted technologies
Talented, self-motivated Systems Engineer with more than 15 years of experience providing remote and onsite Tiers I/II support for a variety of enterprise critical, proprietary networks and e-commerce systems including Web Technology Support. Extensive experience supporting industry dominant Ethernet-based LAN/WANs with complementary experience supporting Web technologies. Strengths providing remote and telephone production support to users with limited technical skills. Continually upgrades skills through on-going professional training. Effective managing multiple assignments simultaneously.
Highlights of Expertise:
• Remote Support
• Network Administration
• Upgrades & Migrations
• Network Design
• Tier I/II Support
• Client Management
* Technology Deployments
* Website Content Management
* Test Planning & Execution
Technical Proficiencies:
Certifications:
Cisco Certified Network Associate (CCNA), Novell Certified Network Engineer (CNE), Novell Certified Network Administrator (CNA), PC Administration and Maintenance.
Platforms:
MS Windows 2000/2003 Server, Windows 2000/XP Pro SP2, Novell NetWare, Cisco IOS, DOS, UNIX/Linux.
Applications/Tools:
Adobe Contribute CS3, MS Exchange 2000, PINE, TELNET, FTP,
MS Office Suite, MS Project & Visio, Internet Explorer, Netscape, Firefox, Remedy and Touchpaper Helpdesk, LanDesk Remote Control, and
MS Remote Assistance. Familiar with CPanel, and WHM.
Networking:
Ethernet LAN/WAN, Veritas Backup Exec, Legato Networker for NT, IIS, TCP/IP, WLAN 802.X technology. Familiar with Apache Web Server.
Hardware:
Install, configure, and support HP NetServers, Dell and HP Desktop computers, Dell laptops. Familiar with Cisco routers & switches,
Visual ASE devices.
Languages:
Familiar with HTML and various HTML text editors.
PROFESSIONAL EXPERIENCE
MISSION GUATEMALA, Pacifica, CA 2007 to Present
Website Manager (Volunteer)
Design websites and manage website content for a non-profit advocacy organization. Team with the Director to plan/implement updates and enhancements. Update content to ensure timely and accurate posting of critical data and key information. Administer email and contact lists.
Key Achievements:
* Using Adobe Contribute CS3, developing and implementing new pages and features.
* Conducting outreach and email marketing programs.
JUDICIAL COUNCIL OF CALIFORNIA, San Francisco, CA 1999 to Present
Systems Administrator II
Provide remote and on site support and administration for business critical network systems including the AOC LAN with 500+ users. Ensure maximum uptime in a production oriented environment. Collaborate with cross-functional teams internal and external members to design, develop, and implement upgrades and enhancement to legacy systems. Partner with IT team members and functional process owners to plan and develop future upgrade projects. Perform periodic backups of the MS and Exchange servers. Manage third party vendors and service providers.
Key Achievements:
* Designed and implemented a proof of concept LAN for MS Exchange 5.5.
* Provided remote and onsite support of LAN / WAN internetworking hardware.
* Migrated cc:Mail to Exchange 2000.
* Upgraded Netware 4.0 operating system to Netware 5.1 as a key member of the technical project team.
* Upgraded the enterprise's workstations and peripherals from Windows 2000 to Windows XP.
* Partnered with senior technical staff to migrate the network operating system from Novell NDS to Microsoft Active Directory.
* Evaluated and tested technical documentation for HP NetServer hardware.
* Earned multiple awards for exceptional customer service and support.
AMERICAN PRESIDENT LINES, LTD., Oakland, CA 1996 to 1999
Network Administrator
Administrator for Ethernet LAN. Provided user support for hardware, software, operating system, and connectivity issues for over 100 users. Ensured optimal performance of Netware 3.1 and cc:Mail systems through proactive monitoring troubleshooting, and performance tuning. Provided escalated product support as a Tier II support resource. Managed vendors and third-party service providers in accordance with service level agreements (SLAs).
Key Achievements:
* Evaluated and upgraded networks as part of the Y2K compliance initiative.
* Partnered with systems administrators (SA) and analysts to migrate cc:Mail to Exchange 5.5.
WELLS FARGO BANK, San Francisco, CA 1994 to 1996
Senior Helpdesk Analyst

Supported users for hardware, software, and connectivity issues. Diagnosed and resolved issues remotely. Tracked and assigned resources for escalated issues and workstation service calls. Administered MS Mail for LAN and remote users. Provided informal training and coaching to users for self-diagnosis of routine issues.
DEUTSCH ADVERTISING, New York, NY 1993
Systems Administrator
Managed, supported, administered, and maintained a 50 user AppleShare Ethernet LAN. Provided user support for desktop issues.
Key Achievement:
* Designed and installed LAN cable upgrade.





TRAINING
Internet Technologies Studies Program (08/2007 to Present)
City College of San Francisco, San Francisco, CA
Professional Self-Development: (04/1996 to Present)
Microsoft Training
Cisco Systems Training
Serebra IT Training
Novell Training
City College of San Francisco
~ IIS
~ HTML
~ Unix/Linux
~ Apache Web Server
~ Webmaster Essentials
~ Windows Server 2003
~ Novell
~ Cisco

EDUCATION
S.U.N.Y. @ New Paltz (09/1976 to 09/80)
New Paltz, New York
Major -- Liberal Arts, Minor - Journalism

Certifications
CCNA
CNE


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