Executive Director, IT Resume

Title
Executive Director, IT

Primary Skills
Project/Program Management, Full Lifecycle Project Management, Vendor Management, Requirements Gathering and Analysis

Location
US-NV-Henderson (will consider relocating)

Posted
Sep-20-09

QUALFICATIONS SUMMARY
Dedicated, conscientious, highly accomplished Senior Information Technology Professional proficient in collaborating between business partners, customers, end-users, and technical team members to develop and implement high quality IT projects. Excel in solution architecture, design, development, implementation, training and on-going support of both tactical and strategic IT solutions. Outstanding team player with an exceptional operational and technical knowledge base, record of proven success in leading project teams to long lasting and cost-effective IT solutions. Core competencies include:
•Project Prioritization Management
•Business Case Development
•IT Solutions Management & Implementation
•Full Lifecycle Project Management
•IT Software Vendor Management
•Project Scope Management
•Requirements Gathering/Analysis
•Use Case Development
•Business Process Analysis & Improvement
•Data Warehousing
•Data Modeling
•Data Management & Reporting
•Data Maintenance
•Recovery & Management
•SDLC Process & Procedure Development
•Technical Documentation
•Quality Assurance
•Deployment
•Implementation
•Risk Management
•User Training & Support
•Resource Management
•Coaching & Mentoring
•Team Development
•Resource Management

SKILL SET
Business Tools: MS Office, MS Visio, MS Sharepoint, MS NetMeeting, MS Project Server, Clarity, Altiris Helpdesk Solution, Paint Shop Pro, Adobe Photoshop, Informatica eProcurement and ETL
Operating Systems: Unix/HP-Unix, MS Windows CE/3. 1/9x/NT/2000/XP/Vista, Mac OS X
Programming Languages: PERL, SQL, PL/SQL, Korn Shell, HTML, Java, JSP, C, Pascal
Casino Management: Acres, Aristocrat, Ballys, IGT
Hospitality Management: LMS, Opera, Timelox, HotSOS
Point of Sale: InfoGenesis Revelation, Micros 8700/9700
Database, Reporting and Modeling: Oracle, MS SQL Server, MS Access, MS-OLAP, Quest Software TOAD, Business Objects, Business Objects Web Intelligence Infoview (WebI), Cognos, AllFusion Erwin Data Modeler, ProVision Workbench
Web Technologies: MS Front Page, Adobe Acrobat, WebMethods B2B, MS IIS, Top Tier, eRoom

PROFESSIONAL EXPERIENCE
Las Vegas Sands Corporation (LVSC)
May 2008 -- Present
Executive Director, IT
Responsible for the Casino, Hotel and Marketing business verticals, including the IT request queue, Return on Investment (ROI)/Total Economic Impact (TEI) analysis, program/project prioritization management, vendor management, and strategic technology roadmap development that is aligned with the Corporation's Goals and Objectives. Partner closely with Vice Presidents, General Managers, Executive Directors, and Directors to insure effective usage and utilization of current Las Vegas Sands Corporation's technology portfolio and potential opportunities for revenue generation and cost savings by introducing new technology and innovation to the enterprise.
•Created several strategic presentations and deliverables regarding the direction, vision, strategy, focus, roles and responsibilities of the Demand Management/Business Engagement Team.
•Provided IT input and estimated costs for Casino, Hotel and Marketing requests during the 2009 and 2010 CapEx budgeting process.
•Host ongoing monthly touch point meetings with the Casino, Hotel, and Marketing business stakeholders to insure that IT's focus and priorities are aligned with their current business goals and objectives.
•Developed and presented department specific scorecards regarding their strategic and operational usage of IT on a monthly basis.
•IT lead in team that resolved a situation to effectively mitigate the risk of a multi-million dollar lawsuit with a software provider.
•Identified a cost avoidance opportunity by using an existing deployed software solution rather than purchasing six new Point of Sale terminals for expansion of the Resort Loyalty Program.
•Engaged in property branded website improvement initiatives for Concierge Services and the Venetian Poker Room geared toward new revenue generation opportunities, external sponsorship and increased customer convenience by leveraging multiple 3rd party strategic partners website solutions via co-branding.

MGM MIRAGE
Director of Strategic Innovation & Integration
Sept 2007 -- April 2008
Lead the development of an innovation strategy, approach and areas of focus for MGM MIRAGE Corporate IT. Facilitated effective alignment of the Innovation & Integration team with property representatives by hosting multiple meetings to review and determine potential business value/fit of short, medium, and long term innovation concepts. Utilized and leveraged multiple mechanisms such as: whitepapers, IT business vertical steering committees, and the monthly internal CIO newsletter to communicate with MGM MIRAGE executive management regarding upcoming trends, standards and potential applicability within the Hospitality/Gaming industry.
• Provided project management leadership for the CityCenter In Room Proof of Concept project and insured that the business goals and objectives for the proof of concept were effectively reached.
• Spoke at multiple business vertical steering committee meetings to introduce the concept of innovation and MGM MIRAGE Corporate IT's approach to it.
• Established an innovation foundation including access to key research tools (HBR, MIT), industry reference books on innovation, configuration of innovation e-mail address, eRoom, and corporate intranet site.
• Received and processed over thirty innovation ideas received through either the innovation email address or conversations with key property stakeholders.
• Held meetings and discussions with various technology vendors to determine potential business value, review their current solution and future roadmap, and to evaluate a potential fit within the MGM MIRAGE enterprise.
• Created a high level strategy and vision for the implementation self service kiosks across the MGM MIRAGE enterprise.
• Attended the CTIA Wireless, International Hospitality Week, Consumer Electronics, and G2E shows as research for potential innovation concepts for MGM MIRAGE.
• Developed and led the “Next Generation of Application Support” initiative which included: analysis of the current state of Application Support, refinement and enhancement of job descriptions, creation of career paths for Application Support Analysts and the development of IT business vertical Operating Level Agreements (OLAs).

MGM MIRAGE
Director of Business Analysis
Feb 2006 -- Sept 2007
Managed a centralized team of Business Analyst resources within Corporate IT focused on gathering requirements from users/stakeholders and translating them into detailed business workflows and requirements documentation. Created and implemented a Business Analyst Community of Practice (CoP) to insure standard Business Analyst project deliverables, templates, processes, and standards for the Business Analyst team and Corporate IT regarding requirements gathering and analysis best practices.
• Ensured effective leadership and direction of the Business Analyst team by developing and implementing a detailed vision/strategy for the team.
• Defined, documented and communicated position plans, internal/external training opportunities, career path information and potential areas of focus for Business Analyst resources.
• Developed and implemented management guidelines for Business Analyst project management growth opportunities.
• Increased the team size from six members to thirteen through detailed screening and recruitment.
• Created and implemented a standard orientation process for new Business Analyst resources to MGM MIRAGE Corporate IT.

MGM MIRAGE/Mandalay Resort Group
Project Manager
Sept 2005 -- Sept 2006
Lead the project scope definition, requirements gathering, design, development and implementation processes for casino management and player loyalty solutions on behalf of multiple MGM MIRAGE/Mandalay corporate and property specific organizations. Create key IT deliverables such as: project scope documentation, project schedules, roles and responsibilities matrixes, current and proposed architecture diagrams, utilizing MGM MIRAGE/Mandalay Corporate IT project management methodology and industry standards.
• Provide overall program/project management and leadership for a series of six IT projects required for the conversion of the Mandalay Bay property from One Club to Players Club.
• Ensured effective conversion of the Monte Carlo property from One Club to Players Club within six weeks after the Mandalay Bay property conversion to Players Club.
• Screened and interviewed several candidates for Business Analyst positions within MGM MIRAGE Business Solutions organization.
• Promoted from a Project Manager to the Director of Business Analysis.

Mandalay Resort Group
Senior Business Analyst
Feb 2005 -- Sept 2005
Lead the scope definition, requirements gathering and analysis processes for various customized applications including: data reporting, messaging and casino management solutions on behalf of multiple Mandalay corporate and property specific organizations. Execute user interview process to gather key business information in order to develop the business and functional requirements documentation. Create key IT deliverables such as: Business and Functional Requirements documentation, current and to be business process flows, data report and screen mockups utilizing the Mandalay Resort Group Corporate IT software development lifecycle and industry standards. Mentored several business analysts peers on various industry standards and best practices for requirements gathering and analysis.
• Analyzed the current state of the Mandalay Customer Credit Card Loyalty Program reporting solution and recommended replacing existing solution with a the new custom developed solution utilizing Cognos.
• Ensured completion of the scoping, requirements analysis, design, development and implementation phases of the Mandalay Corporate IT software development lifecycle for first phase of the Mandalay Customer Credit Card Loyalty Program reporting solution.
• Heavily involved in the functional requirements documentation process for the GM reports within the HR Self Service Project.
• Lead the investigation and analysis into the feasibility of adding the Mandalay Resort Group properties to the existing CME2 solution for room, cross property room charges and credit card transactions.
• Provided project leadership on the CMS 6. 3 project for the scope definition, requirements gathering, and development phases of the Corporate IT software development lifecycle.
• Promoted from a Senior Business Analyst to a Project Manager.

Hewlett Packard
Business Analyst
Dec 2002 -- Feb 2005
Led the business and information management analysis processes for the development and implementation of various customized web applications, messaging and data warehousing solutions on behalf of multiple IPG Product Generation organizations. Completed user interviews and documentation reviews to gather business information in order to develop business and functional requirements. Generated key IT project deliverables such as conceptual and logical data models, data dictionaries, data flow diagrams, application architecture diagrams, ETL mapping design documentation, data report and web screen mockups, application design documentation, end user acceptance test cases and schedule, utilizing “best practice” solutions and industry standards. Mentored several new employees on IPG Product Generation IT specific policies and procedures.
• Provided detailed architecture and information management consulting experience to IPG Product Generation organizations and several of their international partners.
• Led the development and presentation of key IT project and architecture deliverables through the entire application development lifecycle.
• Ensured top-quality solution delivery of several projects through the evaluation of vendors and technical IT solutions.
• Analyzed and updated Informatica ETL mappings for the MSDS application based on additional business and functional requirements.
• Heavily involved in the information security and risk assessment deliverables for the CDMS, Symphony and Developer Systems and Services Projects.
• Interviewed and evaluated several candidates for the IT Business/Data Analyst and Technical Architect positions within IPG Product Generation IT organization.

Hewlett Packard
IT Specialist
June 1999-- Dec 2002
Directed and steered IT teams in completing several extensive projects including the development and implementation of an enterprise data warehouse, customized web applications and enhancements to existing enterprise data warehouse functionality on behalf of multiple HP business units. Managed a team of Informatica consultants to install and customize Informatica e-Procurement and Business Objects in order to meet HP's business and functional requirements for a new strategic enterprise data warehouse. Led, planned, and implemented testing measures for an enterprise data warehouse application release that were carried-out by international and domestic support staff. Managed a remote development team in India for an enterprise data warehouse migration project through the requirements gathering, design, development and testing phases utilizing the ePIT Software Development Lifecycle (SDLC).
• Managed the Information Technology relationship between HP and an important software partner.
• Led the testing and implementation of a custom developed interface between an enterprise data warehouse and the DesignWin application enabling faster analysis, increased data accuracy and improved usability of the DesignWin application.
• Heavily involved in developing and implementing an enterprise-wide strategic decision support system to save over $20 million.
• Increased workforce readiness by developing company-wide end-user and support training and documentation for numerous business tools, including Buypower, KeyChain, and eMercury.
• Triggered savings of over $500, 000 through the sound development and implementation of several reusable web-based tools and warehousing process improvements.
• Served as IT lead on three critical projects, applying functional project management tools such as ePIT Software Development Lifecycle (SDLC).
• Traveled internationally and domestically to train both IT support staff and end-users.

EDUCATION
University of Nevada Las Vegas, Courses in Gaming Management and Hotel Administration
University of Arizona, Master of Business Administration
University of Arizona, Bachelor of Science, Business Administration: Management Information Systems

CERTIFICATIONS
Project Management Professional (PMP), CBIP for Data Analysis and Design, CBIP for Data Integration
CompTIA A+ for DOS and Windows, CompTIA I-Net+, CIW Associate, MCP for Windows NT 4, Six Sigma Greenbelt, Human Resource Management Certification

COMPANY HONORS AND AWARDS
2006 CIO Award winner for outstanding leadership and contribution at MGM MIRAGE
2006 CIO Team Award winner for leadership role on the Player Club Migration Program
HP STAR Award recipient for outstanding personal initiative and contribution
Two-time HP eAward winner for superior individual contributions and commitment to quality on the Martha and Symphony Projects.
Eddie award recipient for outstanding customer service and support to the Supply Chain Information Backbone (SCIB) application user community
Four-time HP eAward recipient for exceptional individual contributions on the Buypower Project

REFERENCES
Available on request

Certifications
Project Management Professional (PMP), CBIP for Data Analysis and Design, CBIP for Data Integration
CompTIA A+ for DOS and Windows, CompTIA I-Net+, CIW Associate, MCP for Windows NT 4, Six Sigma Greenbelt, Human Resource Management Certification



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