IT Analyst Resume

Title

IT Analyst

Primary Skills

AS400 systems, SAP,Active Directory GPO, TMS Systems, RDP, Clients, Citrix

Location
US-FL-Land O lakes (will consider relocating)

Posted
Aug-06-12

RESUME DETAILS

Career Overview

IT Analyst with 2 years experience. Areas of expertise include but are not limited to: Windows, VMware, Specific Client Software (Such as As400's,SAP,TMS). Under employment have dealt with multiple accounts: SPX, Allison Transmission and ITC. Which has expanded my knowledge of numerous products, and client specific support.

Qualifications

Strong analytical skills

Comfortable with change

Computer applications

Vendor/Client relations

Remote access technology

Excellent problem solving skills

Hands-on and proactive

Fostering teamwork

Patch management
System upgrades

GUI and tools

ITAR Compliance

Technical Skills

Skills Experience Total Years Last Used
------ ---------- ----------- ---------
AS400 systems, SAP 2 years 8/6/2012
Active Directory GPO's 1 year 8/6/2012
TMS Systems, RDP Clients, Citrix 2 years 8/6/2012
ITCM, Teamviewer, SupportBridge 1 year 8/6/2012
Microsoft Office/Adobe Products/ 2 years 8/6/2012
Active Directory Nesting/GPO's 1 Year 8/6/2012
Windows 2000/XP/7 2 years 8/6/2012

Accomplishments

Process Improvement
Collaborated with Contracted Accounts to ensure smooth work flow and efficient organization operations by increasing the Knowledge Base RA documents.

Client Interface
Multiple Security and Process meetings on how to implement Windows 7 Migrations and Phone Factor Authentication.

Leadership
Served as the back up for all accounts, for client based relations and team execution.

Fraternity Kappa Sigma
Vice President and Leadership Council
Implemented Self Created Processes to Boost Morale and Self Improvement of members.

Work Experience

August 2010 to August 2012
Ciber Inc. Tampa, Fl
IT Analyst

Provided IT support for multiple accounts including: Husqvarna, SPX, ATI, ITC.

Education and Training

10 Nova Southeastern University Ft. Lauderdale, FL
Psychology

Certifications

See above

CONTACT DETAILS

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