US-FL-Land O lakes (will consider relocating)
IT Analyst with 2 years experience. Areas of expertise include but are not limited to: Windows, VMware, Specific Client Software (Such as As400's,SAP,TMS). Under employment have dealt with multiple accounts: SPX, Allison Transmission and ITC. Which has expanded my knowledge of numerous products, and client specific support.
Strong analytical skills
Comfortable with change
Remote access technology
Excellent problem solving skills
Hands-on and proactive
Patch management System upgrades
GUI and tools
Skills Experience Total Years Last Used ------ ---------- ----------- --------- AS400 systems, SAP 2 years 8/6/2012 Active Directory GPO's 1 year 8/6/2012 TMS Systems, RDP Clients, Citrix 2 years 8/6/2012 ITCM, Teamviewer, SupportBridge 1 year 8/6/2012 Microsoft Office/Adobe Products/ 2 years 8/6/2012 Active Directory Nesting/GPO's 1 Year 8/6/2012 Windows 2000/XP/7 2 years 8/6/2012
Process Improvement Collaborated with Contracted Accounts to ensure smooth work flow and efficient organization operations by increasing the Knowledge Base RA documents.
Client Interface Multiple Security and Process meetings on how to implement Windows 7 Migrations and Phone Factor Authentication.
Leadership Served as the back up for all accounts, for client based relations and team execution.
Fraternity Kappa Sigma Vice President and Leadership Council Implemented Self Created Processes to Boost Morale and Self Improvement of members.
August 2010 to August 2012 Ciber Inc. Tampa, Fl IT Analyst
Provided IT support for multiple accounts including: Husqvarna, SPX, ATI, ITC.
Education and Training
10 Nova Southeastern University Ft. Lauderdale, FL Psychology