Resume of Account Manager / Provisioning

Title
Account Manager / Provisioning

Primary Skills
Account Management, VoIP, Telecommunications, Project Management

Location
US-NY-New York

Posted
Jun-11-07


ACCOUNT MANAGER
Contributing To Growth And Profitability By Utilizing Superb Analytical, Technical and Client Management Skills.

Core Professional Strengths
Relationship / Consultative Sales Techniques Telecommunications / Information Technology
Multiple Project / Location Management Analytical and Problem Solving Aptitude
Customer Training and Education Networking and Contact Generation

Computer Skills: VoIP, Microsoft Windows, Apple Mac, PowerPoint, Excel, Word, Access, HTML, Photoshop.

Professional Experience

COHERE COMMUNICATIONS, LLC New York, NY 2006 to 2007
Account Manager / Provisioning
Account Manager for all VoIP and conferencing service accounts. Developed strong relationships with existing accounts while acquiring new accounts. Augmented revenue by up-selling customers on services and hardware. Led provisioning of carrier data circuits (transport and DIA), local number portability and toll-free - improving efficiency and reducing costs. Achieved successful project management of customer installations guaranteeing timely delivery of service. Developed expert working knowledge of VoIP phones, Linksys Sipura ATA, Edgewater Edgemarc routers and Broadsoft Broadworks, miPA, miReception. Experienced in configuring, training, troubleshooting VoIP hardware and applications.
• Managed 100+ voice and conferencing accounts. Effective communication to retain profitability.
• Decreased cost of Internet port on T1 DIA with XO Communications by 33%.
• Conceived of an E-Store for customers to purchase products direct.

CHOPARD USA, LTD New York, NY 2003 to 2006
Inventory Control / IT Support Specialist
Supervised inventory for a world leading jewelry manufacturer. Enforced and ensured the compliance of inventory procedures. Analyzed customer orders and inventory information to maximize the monthly sales totals. Created detailed inventory aging, evolution reports with Excel. Provided expert computer technical support for corporate office and five nationwide boutiques. Performed problem determination/resolution on PC hardware and software.
• Increased revenue by receiving over $200,000 in reclaimed duties from U.S. Customs Duty Drawback.
• Responsible for inspecting and securing millions of dollars in merchandise.

INSTINET Jersey City, NJ 2003
Accounts Payable
Processed General Ledger coded invoices in a high volume organization using Oracle Financials. Purchase order matching with invoices. Created detailed financial reports used by the Finance Department with Excel.
• Developed sound financial accounting skills.
• Issuance of payments for regular payables, telecommunications, rent and Soft Dollar clients.

BARNES AND NOBLE Staten Island, NY 2001 to 2003
Bookkeeper / Supervisor
Recorded and reported all financial and sales transactions. Performed Month End closing procedures. Performed Human Resources functions.
• Supervised staff of six. Hired and trained new employees.
• Worked closely with team to beat yearly sales goals.

ST. PETERSBURG TIMES St. Petersburg, FL 1995 to 1999
Editorial Assistant
Edited and consolidated content for Nexis / Lexis and on-line news service in compliance with Times' editorial standards. Updated wire service for non-competitive Florida newspapers. Wrote and edited copy for newspaper.

Education
B.A., Mass Communications University of South Florida Tampa, FL

Certifications
See above


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