Business Analyst/Consultant Resume

Title
Business Analyst/Consultant

Primary Skills
Process Management

Location
US-NC-Raleigh (will consider relocating)

Posted
Mar-12-09


Professional Objective
To take a challenging role within a business' operation as a Business Analyst/Consultant and give an efficient and effective solution that would help the organization to achieve the best solution in business which would increase its productivity in market.

Professional Experience

BBandT (Raleigh) North Carolina 01/2008 -- 01/2009
IT Business Analyst Lead, Process Optimization Services
• Collected, assimilated, evaluated and disseminated information from various sources for analytical purposes
• Worked with customers (Lines of Business) and IT on the development, testing and deployment of system applications
• Analyzed and assessed data usage and product performance for maintenance prioritization
• Collaborated on product launch plans and servicing requirements

GlaxoSmithKline (RTP) Durham, North Carolina 08/2007 -- 11/2007
Business Analyst (Contractor) Supply Chain IT
• Researched and analyzed production specifications submitted by business unit.
• Identified gap analysis resulting in the creation of a new prototype.
• Analyzed requirements for testing phase
• Worked on Use case analysis and traceability matrix

Wachovia Mortgage, Raleigh, North Carolina 08/2006 -- 08/2007
Business Analyst (Contractor)
• Analyzed business requirements for testing phase during execution of loan origination system..
• Developed business, functional and technical requirements to enhance LOS productivity.
• Researched and documented detailed transactions, compositions and system structures; created and distributed documented work components for inter-departmental training.
• Lead Subject Matter Expert during on-going user acceptance testing.

RBC Centura Bank Rocky Mount, North Carolina 03/2006 -- 08/2006
Business Analyst (Contractor) - Operation & Service Delivery
• Analyzed business requirements for testing phase during execution of loan origination system (LOS).
• Transformed business requirements into Technical Specifications by partnering with Data Analysts while adhering to strict company processes and standards.
• Critiqued preliminary designs for user interfaces, reports, and system procedures.
• Created test scripts and use cases for end user testing.
• Primary point of contact between Lines of Business and IT.

Capital Stream (corporate headquarters) Seattle, Washington 08/2005 -03/2006
Sr. Business Consultant -- Professional Services
• Led project team and provided the product and industry expertise needed to implement Capital Stream's Finance Center solution; Led overall implementation of the software from inception to conception.
• Reviewed business processes and procedures focused on strategy and creating a new business structure for organizational change and business transformation.
• Contracted work with clients to identify critical business issues, resolve problems and implement solutions in a timely and cost effective manner.

SunTrust Bank Durham, North Carolina 05/2004 -- 04/2005
Supervisor -- Loan Servicing
• Supervised, coached and trained 10 direct reports to oversee the research, follow-up and maintenance for all consumer and commercial loan documentation.
• Ensured loan documentation was in compliance with bank standards and notified key stakeholders (e.g., Group Managers, Branch Managers) of status.
• Reduced documentation for both commercial and consumer accounts from 11,000 to approximately 2200 that were 45 days or more past due.




Keith L. Lipscomb


Atlantic Title & Escrow Company Bethesda, Maryland 06/2003 -- 05/2004
Title Processor
• Prepared commercial and consumer mortgage loan files to support refinancing or new home purchases; obtained additional information.
• Increased company's revenue by underwriting and closing 25 mortgage loans per week.
• Obtained mortgage loan documentation by ordering credit reports, land surveys, building appraisals, titles and related information.
• Facilitated loan closings and prepared the closing statements.

Bank of America Greensboro, North Carolina 05/1996 --06/2003

Business Process Analyst
• Reduced cycle time for new hire training by 35% and increased productivity and enhanced quality of work by 70%.
• Reviewed workflow processes and procedures for Consumer Credit Services to increase productivity and reduce expenses.
• Created web based training manual and presented and trained manager/non manager employees on bank systems and new business initiatives. Efforts resulted in immediate 50K net savings.

Process Design Analyst
• Lead Subject Matter Expert and direct point of contact between Business teams and IT department.
• Provided strategic and tactical analysis for a nationwide project within the Consumer Resource Operations Group.
• Reviewed processes and operations for various lines of business to aid in the design of new processing system.

Procurement Coordinator
• Managed the planning and design for office structure and set-up.
• Established vendor relationships to manage consistent workflow, control cost and savings; ensured that purchase orders were accurate and released in a timely manner.
• Maintained bank safety program to comply with OSHA regulations. Piloted on-site business continuity plan.

Dealer Financial Analyst
• Conducted on-site analysis to review floor plans to underwrite automobile and recreational vehicle dealer loans; reviewed credit risk ratings for independent and chain dealers to determine loan amount.
• Analyzed buying trends and monitored dealer's monthly inventory.
• Designed procedures for inventory accounting.
• Established standards and procedures for sales reporting.

Recovery Analyst
• Resolved credit collection inquiries/disputes and negotiated win/win settlement offers.
• Provided customer service to business partners and attorneys by signing releases for judgments, deeds of trust and titles.
• Prepared trial documentation; traveled and served as a witness for trial cases.

Pratt Industries Raleigh, North Carolina 04/1995 -- 04/1996
Credit & Collections Manager
• Directed activities associated with credit investigations and collected delinquent commercial and consumer accounts.
• Redesigned/established new credit policies with 15% profit margin; recommended portfolio acquisition of new clients.
• Produced over $10 million in gross revenue and $3.5 million in net profits.


Education
RADFORD UNIVERSITY, Radford, Virginia -- BS in Political Science, 1994

Computer Skills
Software: Microsoft Office, Windows, Lotus Notes, Web Meeting, PowerPoint, Access, Excel, Project Planning, Visio

Certifications
See above


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