IT & IS Management Resume

Title
IT & IS Management

Primary Skills
Staff Management, Budget Administration,SLA Administration, IT Procedural Development, Project Management.

Location
Canada-QC-West Island

Posted
Jun-07-09

DIRECTOR-LEVEL: IT & IS MANAGEMENT

Accomplished IT/IS leader with 12 years progressive experience directing IT departmental operations, leading business-critical projects, and providing comprehensive IT support to client businesses. Adept at utilizing diverse resources to diagnose problems and devise creative solutions. Instrumental in developing innovative IT processes and procedures to boost departmental efficiency. Reputed for cultivating high-performance teams. Dedicated to providing exemplary customer service. M.S. in Information Technology Expected. Areas of expertise:


Staff Management * System & Network Support * Software & Hardware Installations * System Upgrades
Budget Administration * Equipment Procurement * Inventory Management * SLA Administration
IT Procedural Development * Project Management * Team Building * Troubleshooting


PROFESSIONAL EXPERIENCE

SIR IT CONSULTING INC. , Pointe-Claire, Quebec • 2007-Present
An IT consulting firm that provides Project Management, Network Administration and Technical support services to West Island area companies. Self employed.

Executive IT Consultant
Provide Project Management, Network Administration and technical support services. Manage IT projects and inventories. Perform all aspects of IT support by providing the following services: Software and hardware installations, systems administration, network administration, security systems administration, and end-user training.

Key Contributions:
* Restructured and reorganized company network.
* Across Canada deployment of new systems (Laptops and desktops)
* Across Canada employee/customer IT training.


SIX FLAGS LARONDE, Montreal, Quebec * 2007
An amusement park catering to local metro area customers and tourists; 1.2K employees.

IT/IS Manager
Direct all IT/IS operations and supervise 2 Network Administrators. Serve as departmental decision-maker and attend weekly directors meetings to report departmental status and establish priorities. Create and administer annual IT budget. Provide first-level end-user support for all park and back office users. Provide system and network engineering support for all park-specific, corporate, and infrastructure servers and equipment. Perform frequent systems back-ups and maintain backup tape inventory. Document end-user helpdesk issues and resolutions.

Key Contributions:
* Established a new code of conduct and related procedures to foster an enhanced level of accountability among IT staff members.
* Improved end-user satisfaction levels by implementing new helpdesk request procedures.
* Compiled, documented, and maintained a comprehensive park-wide IT/IS inventory.



CORSO I.T. CONSULTING, INC., Pierrefonds, Quebec * 2002-2007
Provider of outsourced IT consulting for businesses across North America; 20 employees.

Canadian I.T. Director
Recruited to as an IT management consultant for a pharmaceutical company; promoted to IT Director. Supervised 5-member team of local network administrators and 10 remote (Canada) network administrators, also had responsibility for IT staff in Buenos Aires and San Diego offices (60 employees) . Assumed IT decision-making authority for pharmaceutical company with 8.2K employees worldwide. Managed software & hardware installations and configurations. Provided technical deskside support. Controlled inventory. Conducted technical training for staff and end-users. Monitored product and account performance and implemented programs to resolve end-user issues. Established support centers, service planning, and product engineering protocols. Liaised with department heads and NA and European project managers to discuss project progress.

Key Contributions:
* Orchestrated the North American system upgrade and roll out; managed deskside team, and supervised the backup for 1.7K users; transitioned data to new Microsoft 2000 server; transferred existing cc-mail accounts to new exchange accounts; installed new laptops and desktops; developed end-user training documents; completed upgrade and rollout ahead of schedule.
* Captured all hardware serial and asset data to create inventory for 1st ever hardware audit.
* Managed the cabling and wiring, telephony installation, equipment procurement, network integration, and new account creation for a newly created 65-member department.
* Implemented 1st-ever Blackberry beta testing for the Canadian Corporate office, which was subsequently implemented companywide.

Honors & Awards:
* Honored with Betty Redfield Award and Treasure Chest Service Award by pharmaceutical company for outstanding job performance.



ANALYST BAY INC., D.D.O, Quebec * 1999-2001
A 15-member IT consulting firm that provided on-call technical support to metro area customers.

Senior Network Administrator
Provided technical service to customers on site or via telephone. Maintained IT parts and equipment inventory. Processed accounts receivables and administered billing. Directed software and hardware installations, applications testing, systems administration, network administration, security systems administration, and end-user training.

Key Contributions:
* Streamlined inventory process by restructuring and reorganizing the equipment and parts room.



SUSTEMA/LANRACK, St. Laurent, Quebec * 1997-1999
Specialists in the fabrication and distribution of ergonomic office & server room equipment; 30 employees.

Assistant IT Manager/Technical Drawer
Created CAD drawings upon request for sales and engineering staff. Supported local IT managers in resolving deskside and IT issues. Selected and purchased all new companywide IT-related equipment.

Key Contributions:
* Reduced CAD drawing turnaround time by creating a CAD drawing expedited request procedure.


TECHNICAL PROFICIENCIES

Software: All Windows OS, Unix, Microsoft Office Suites, MS Project, Microsoft Exchange, Visio Technical, AutoCAD, ACCPAC, SmartSales, Maximizer Enterprise, PhotoShop, Veritas Back-up, AUDIX , PBX, DSX, Symantec/Norton Antivirus (All versions), McAfee Antivirus and Security (All Versions) Norton SystemWorks, Norton Ghost, Norton Internet Security, PC Anywhere, Tivoli, Citrix, WinFax PRO, RightFax, Saber, BES (Blackberry Server)

Hardware: Clone pc, Dell pc, IBM pc, Dell, IBM & Toshiba laptops, network switches, network routers, motherboards, hard drives IDE & SCSI, RAM, video adapters, sound card adapters, network adapters, Lucent phone panels, routers, docking stations, modems, floppy drives, scanners, digital cameras, printers, CD-R/RW, Blackberry units


EDUCATION & CERTIFICATION

Masters of Science in Information Technology expected
University of Liverpool, Liverpool, United Kingdom

Introduction to Six Sigma training, 2008

IBM Training, 2005
Time & Stress Management, Basic Presentation Structure, Building a Project Team, Ethical Decision Making, Communicating in Today's Workplace, Project Management, Client-Consultant Relationship

Certificate, A.E.C. Network Administration, 2002
CDI College, Pointe Claire, Quebec, Canada

Certifications
See above


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