RESUME DETAILS

CCNP, MCSE, CNA, CCNA, SCSA, A+

PROFILE

•A hands-on Information Systems Professional certified in various operating systems; i.e. Cisco, Windows, Unix and Novell
•Notably skilled in supervising, training staff, administration, customer service, software application and assisting in local and wide area networks
•Well organized with proven ability to work well under pressure, initiate decisions, solve problems, meet deadlines and achieve results

TECHNICAL EXPERTISE

Hardware: Cisco 1841, 2100 series, 7200 series, 3550, 4000/5000, 2600, 2950, 2500,1900 routers and switches, ISE cables, WIC cards, smart serial, ATM cards, CSU/DSU, T1, DS3 (IMA),OC3, fractional T1, ISDN, V.35, Pairgain
HP d510s, dc7100, dc7600, Evo 600/610c, Nc6000/8000, nc4200/6220/6230, IBM T20, 600e laptops and desktops, PCs hard disk, CD/DVD ROMs, modems, USB drives, Token Ring and Ethernet network cards, UTP and STP cables

Software: Cisco IOS 12.0-12.4, VPN, Wireless (blackberry), MS Office 97/2000/2003, NT Backup, Ghost, DOS, Adobe, WinZip, WIN 95/98/ME/NT/2000/XP, AS 400, VPN

EMPLOYMENT HISTORY
AT&T Canada Jan 2007- Mar 2008 (contract)

Network Engineer
•Able to demonstrate a high level of service delivery and understanding of business practices
•Ability to handle complex/special network design based
•Implement AT&T EVPN network design and managed LAN services locally and globally
•Responsible for implementation and support of new and existing customer networks including: Test and Turn-up, DTAC, LAN, WAN and MLAN migration
•Excellent communications skills, with the ability to span both highly technical and non-technical audiences
•Create Network design and implementation using the following tools, GPS, EFMS, IPSA, Rapido, policy builder, PAL and TC loader
•An in-depth knowledge of WAN/LAN, multicast protocols and technologies such as BGP, OSPF, ISIS, LDP, IPSec, L2TP, VPN, EIGRP, GRE, QoS, VLANs, COS
•Ability to effectively deliver multiple concurrent projects, meeting tight deadlines
•Deep technical expertise, spanning a variety of technologies, environments and vendors
•Ability to effectively work as part of a cross-functional and/or cross-technology team

Hewlett-Packard (Canada) 2001- 2006
Technical Support Engineer (Lead)
•Primary point of contact for all site related issues
•Provided all levels of support to users for software, hardware and network problems of a remedial nature
•Maintain a high level of communication and responsiveness to ensure SLA are met as set forth in the SOW between HP and Franklin Templeton Investments (FTI)
•Communicate on a daily basis the status of the site to HP global program manager and FTI board of directors
•Represented HP Canada at the weekly site managers meeting to discuss and review open issues, challenges, and achievement against milestones
•Prioritized and fulfilled Tivoli and remedy ticket queues based on urgency, department, and severity levels
•Ensure that HP does not perform any out of scope services without prior written approval from FTI
•Collaborate with site departments, customers and management to understand and ensure their needs are met

Project Leader
•Effectively manage the deployment and upgrade of 700 computers to FTI Canadian offices from Windows 2000 to Windows XP including data preservation and UAT testing
•Manage team members to achieve project goals on time, budget and quality through the development of schedules, resource allocation, scope definition, and specification of equipment to ensure milestones and key deliverables are met
•Interview, hired and trained additional resources as deem necessary
•Accountable for time, deadline analysis and individual performance review
•Monitor, track and reported post-deployment challenges to the global project manager

PERFORMANCE IMPROVEMENT
•Standard of Business Conduct
•Information Security and Data Privacy
•Ethical Leadership
•Total Customer Experience (Putting Customers First)

PROFESSIONAL DEVELOPMENT

•Cisco Certified Network Professional (CCNP)
Winnet Systems
•Microsoft Certified Systems Engineer (MCSE)
•Sun Certified System Administrator (SOLARIS 7)
•Certified Novell Administrator (CNA)
•A+ Certification Certificate
Devry Institute
•Mechanical Engineering Technician
•Sheridan College

REFERENCES AVAILABLE UPON REQUEST

Certifications
CCNP, MCSE, CNA, CCNA, SCSA, A+

CONTACT DETAILS

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