IT Manager Resume

IT Manager

Primary Skills

US-NY-Brooklyn (will consider relocating)



Highly accomplished, results-driven Technology Operations Executive with extensive record of success. Special expertise in improving corporate profitability and performance through effective management of network infrastructures/architectures, solution implementation activities, and corporate systems. Adept at building and leading top-performing teams, reducing costs, and improving efficiency through virtualization. Innovative trailblazer with consistent history of exceeding goals and facilitating business growth. Demonstrated success:
* Producing major cost savings by negotiating agreements with service providers.
* Streamlining work loads through automation of processes and technology upgrades.
* Improving efficiency by developing and implementing standardized procedures and processes.
Capabilities that Drive Performance

* IT and Operations Management
* Budget and Cost Control
* IT Strategy and Planning
* Process Optimization
* Automation and Virtualization
* Technology Integration
* .NET/Windows Technologies
* Networking Services
* Help Desk Management
* Contract Negotiations
* Project Management
* Regulatory Compliance
* Vendor Management
* Software Development
* Purchasing and Asset Control
* Infrastructure Engineering

A Career of Building Platforms for Growth and Profitability

THESTREET, New York, NY 1999 - 2011
Leading online provider of financial news, quotes, and analyses.
Promoted to oversee all network infrastructure operations, including ISPs, telecom, VPN, service and support, SOX/PCI compliance, VoIP, videoconferencing, servers, hardware/software purchasing, asset management, adds/moves, user access, and documentation. Maintained infrastructure comprising 80-plus servers. Retained all previous responsibilities from earlier roles while taking on new position.
Selected Accomplishments:
* Improved efficiency by developing and implementing standard operating environment for server, network, equipment, and workstation areas.
* Saved $18,000 per month by negotiating with ISP to consolidate internet, MPLS, and telecom lines.
* Achieved major cost savings by architecting new network infrastructure to connect seven office locations.
* Lowered bandwidth costs $6,000 per month by negotiating new agreement with ISP.
* Drastically reduced expenses through virtualization and consolidation of servers.
* Led construction of SQL Server farm to reduce database footprint from 20 to four servers.
* Reduced bulk email cycle time from 2.5 hours to 20 minutes for delivery of 500,000 emails, by migrating from service provider to in-house bulk email server.
Operational Improvements:
* Set up company first wireless infrastructure for corporate offices and remote locations.
* Served as Program Manager for telecom and PC phases of major headquarters renovation project.
* Directed complete upgrade of asset management system to enhance SOX and PCI compliance.
* Implemented highly successful Mac infrastructure for Video Department.
* Carried out complete upgrade of all corporate locations to new switches, routers, and firewalls.
* Managed Windows, Windows Server, Sharepoint, and Exchange upgrades.
* Led migration from Exchange 2003 to Exchange 2010.
Directed network and telecom infrastructures and field support operations. Supervised and trained staff. Administered $1.1M budget.
* Saved more than $60,000 per year through initial virtualization of servers.
* Improved efficiency and lowered costs by bringing bulk email program in-house.
* Planned and managed Windows support for acquired companies and configured new LAN/WAN systems for multiple office locations.
* Reduced telecom costs and introduced new capabilities by migrating to VoIP system.
* Led several enterprise-wide Windows, server, and hardware upgrades.
* Streamlined workflow by establishing SMS Systems Center for patching and PC cloning.
* Managed all office wiring and cabling for corporate headquarters of new division.
* Introduced new inventory processes and purchasing processes for department.
* Directed migration of Lotus Notes to Exchange 2003.
Oversaw service/support functions, Windows servers, publishing system, business continuity, PC infrastructure, hardware and software purchasing, and email. Supervised staff of 10.
* Improved operational performance levels by introducing disaster recovery and backup systems.
* Produced major cost savings by rebuilding entire infrastructure. Automated and consolidated systems, migrated from PC-based to server-based model, and implemented LAN connectivity for offices.
* Increased productivity by standardizing desktop platforms and application suites.
* Lowered costs and reduced inventory levels by introducing purchasing SOPs and implementing an asset management system to track inventories.
* Took on responsibility for telecom administration functions.
* Enhanced efficiency by implementing Lotus Notes and Active Directory, and standardizing mobile platform.
TECHNIMETRICS, Inc. (acquired by Thomson Financial), New York, NY 1996 - 1999
International creator of global shareholder and company knowledge databases for investment sector.
Directed help desk, desk side, PC, and server support operations. Supervised staff of 10. Served as technology advisor to CTO. Led design, installation, configuration, and support of server, VPN, firewall, database, and network infrastructures. Approved all network software and hardware purchases.
* Selected to take over and turnaround second office location following company's acquisition.
* Facilitated launch of company's first internet product by implementing IIS servers.
* Improved system performance levels by migrating from Novell Netware to Windows NT.
* Created SOPs for server and workstation deployments to reduce work loads.
CAREER NOTES: Previously held position of Network Support Engineer with Standard and Poors/JJ Kenny.


BS in Information Technology, University of Phoenix (in progress)
AA in Technology, University of Phoenix
Certifications and Training
AMA training in Managing IT and Technology Professionals

Technical Skills

Windows, Windows Server, Exchange Server, MS SharePoint, SQL Server, MS Office, Project, Visio, IIS, FrontPage, Lotus Notes, Lyris, firewalls, servers, routers, switches, PCs, VPN, VoIP, MPLS, and more

See above


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