Resume of Information Management Specialist

Title
Information Management Specialist

Primary Skills
Server support, Internet/Intranet applications support. MQSeries and other middleware software- Outbound, SNA, FTP, SFTP

Location
US-NC-Charlotte

Posted
Mar-04-07

SUMMARY OF QUALIFICATIONS

* 20+ years experience in the field of Information Technology
* Windows NT & 2000 Network Installation, Configuration and Administration for 500+ servers
* Server and Application Troubleshooting, Upgrades and Maintenance
* Web infrastructure support (IIS, MTS, COMTI, Load Balancing)
* Mainframe Support Programmer - CICS
* Mainframe Applications Programmer and Software Developer
* Software experience: IIS4.0 & 5.0, Microsoft Office, Websphere, Citrix, UNIX, TCP/IP, DNS, MS SNA Server, MS Active Directory, Windows 95, Windows 2000, Windows 2003, Windows NT, Windows XP, MacAfee Antivirus software, EPO, Attachmate 3270 Host, MQSeries, Outbound, Middleware - EDA/SQL, DB2Connect, SecureFX, Sourcesafe, Saleslogix, Starsql, Check Recovery System (Checkfree), Concur Expense Management, RiskBrowser, Norton Antivirus, Norton Security software, Wireless Networking experience.
* Proven record of high adaptability in many complex situations.
* Lead role experience in numerous projects with positive results.

WORK EXPERIENCE

Information Management Senior Specialist June 2004-Sept 2006 Affiliated Computer Services, Charlotte, NC

Support of infrastructure for Internet / Intranet applications for Royal & SunAlliance. Lead Technician for support, troubleshooting, and installation of MQSeries and other middleware software- Outbound, SNA, FTP, SFTP.
* Developed and supported an Attachmate 3270 emulation application for Internet access to the RSA Mainframe
* Developed, maintained and administered a Sourcesafe environment for control of source code.
* Support duties included Windows 2000, Windows 2003, Windows NT,UNIX, and Citrix servers support and administration, Websphere Application support and also working in a new environment remotely to support the Websphere application.
* Release and Control for web software access written by RSA developers - software released using MTS, IIS. Software written in C++, Powerbuilder, HTML, etc.
* Duties also included maintenance and support of 400 + servers, network support as needed, and a project to consolidate those servers down to less than 200.

Application Support Engineer July 2000 - May 2004
Royal & SunAlliance, Charlotte, NC

Support of infrastructure for Internet / Intranet applications for Royal & SunAlliance. Lead engineer for MQSeries and all middleware software.

* Assist in new software evaluation, code review, installation, performance testing, load balancing and debugging along with daily support of existing sites.
* Release & Control for ASP, HTML and component upgrades.
* Maintain components through MTS; maintain Intranet & Internet sites through IIS.
* Third tier problem resolution; hardware and software, LAN/ WAN connectivity, Intranet errors and all RSA web applications.
* System administrator for 24X7 public applications.
* Assist with Active Directory user, group, and OU management.
* Provide support for a large team of web application developers including web/middleware configuration and security.
* Participated in several disaster recovery tests at off-site facilities with excellent results.

Kenneth A Sarris, Jr Page Two

Network Engineer April 1998 - June 2000
Royal & SunAlliance, Charlotte, NC
Lead engineer for MQSeries and all middleware software - EDA/SQL, DB2Connect, SNA, Outbound, Star/SQL.

* Performed server upgrades in field offices and home office for Notes, Novell and Windows 2000.
* Participated in several disaster recovery tests at off-site facilities with excellent results.
* Participated in year 2000 software and hardware conversion with excellent results.
* Provided LAN/ WAN connectivity support.

Environment Support Specialist May 1996 - March 1998
Royal & SunAlliance, Charlotte, NC

Royal mainframe software support - install, configure, and support software used at Royal. Support for CICS menu application used throughout the company.

* Support for Agency Interface system, on-line help system, IVANS software, Data transmission systems.
* Support for CICS testing software - INTERTEST. Install, configure, and support COBOL language environment.

Applications Programmer Analyst May 1994 - April 1996
Royal & SunAlliance, Charlotte, NC

CICS applications programming using CICS command-level and screen design, batch programming using COBOL, Assembler, and PL/1 languages.
* Developed new systems including integration with existing systems.
* Lead support for CICS menu application used throughout the company.
* Responsible for release and control of new programs and systems.

Senior Technical Systems Programmer June 1986 - April 1994
Royal & SunAlliance, Charlotte, NC

CICS systems programmer. Troubleshooting and Maintenance of CICS system and applications.
* Experience with other mainframe OS systems and tools - VTAM, MVS, IMS, DB2, SMP-E, TSO/ISPF, REXX, CLIST.
* Led team of five in migration of system to CICS 2.1.2 - led 20+ developers in verification.
* Installed and maintained software used for CICS and system support - DADS, Intertest, Verify, Omegamon, TMON, JPU, ACF2/CICS, etc.

PROFESSIONAL TRAINING

MQSeries MVS/ESA Administration, MQSeries Technical Workshop, MQSeries Windows NT Administration, CICS Measurement and Tuning for MVS Systems, CICS/VS Internals, CICS/VS Logic and Debugging, CICS/VS Performance & Tuning, CICS Problem Analysis, CICS MRO/ISC, REXX for Application Developers, MVS Dump Debugging

EDUCATION

University of South Carolina, Columbia, SC
BS in Management Science, Cum Laude -1986
University of South Carolina at Sumter, Sumter, SC
Associate Degree in Science (with honors) - 1984

Certifications
See above


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