Sr. Business Analyst Resume

Title
Sr. Business Analyst

Primary Skills
SDLC,waterfall,RAD,JAD,Consultant,Business Analyst,Project Manager,Requirements Gathering,AGILE,SCRUM,SaaS

Location
US-GA-Savannah or Charleston or Jacksonville Fl or Columbus Ga (will consider relocating)

Posted
Jan-07-10

SUMMARY
Helping businesses run more effectively by removing technical inefficiencies, improving processes and deconstructing silos. I have experience with and a deep understanding of the SDLC.
 
CORE COMPETENCIES
• Business relationship management
•  Project Coordination
•  Requirements gathering
•  Share Point
•  Vendor Management
•  Process Mapping & Improvement
•  Workflow Diagrams
•  Screen Design

PROFESSIONAL EXPERIENCE
Contract Consultant work from remote office, some but very little travel
9/14/2009 - Present

Technical Business Systems Senior Advisor: serve as a Technical Business Systems Senior Advisor for a major Health Insurance company. Responsibilities included, but are not limited to the following:
• Defining and managing the scope of Business Systems projects
• Represent IT department in JAD sessions.
• Define functional, usability, reliability, performance and support requirements of all systems.
• Create and perform feature testing to determine environmental needs.
• Provide a link between the technical and business views of the system by ensuring that the technical solutions being developed will satisfy all stake holders.

Perficient, Houston, TX  worked from remote office when not traveling
9/01/2008 - 5/01/2009
Business Consultant: Served as Sr. Business Analyst and Project Coordinator (Agile/SCRUM) on many custom CRM and ECM projects. Created effective business documents and translated them into functional design documents for development, while managing project schedule and direction. I left this position due to lack of work.
Notable accomplishments
• Lead team of Application Architects, DBA and Programmers through planning, development and implementation of custom sales channel portal for major TELEPRESENCE company in San Jose California. This project involved integrating the designed custom portal with existing Siebel, web and intranet environments using Adobe Flex SOA and Siebel Web Services.
• Lead team of Programmers and Graphic Designers through planning, development and implementation of web self-service portal for customers of a major power company in Canada. Participated in the implementation of User Stories for first level of User Acceptance. This project involved integrating custom portal with existing Siebel and web environments using Web Services.
• Lead team of Application Architects, DBA and Programmers through planning, development and implementation of partner channel portal for major software company in California. This project involved integrating custom portal with existing Siebel, web and intranet environments.
 
EPICOR, Irvine, CA worked from remote office when not traveling
4/16/2007 - 7/18/2008
Professional Services Consultant: Served as Sr. Business Analyst and Project Coordinator on many implementations of ERP, CRM & MRP software products for mid-market companies and divisions of the Global 1000. Built-out clients test environments, performed data transformation and lead client resources through integration with legacy systems via SOA and Epicor products like Service Connect and Information Worker. I left this position due to division closing and lack of work.
Notable accomplishments
• Lead team of client resources through successful implementation of EPICOR Enterprise product, integrating with FRX, Procurement and in house legacy systems for large Florida newspaper. This deployment required data to be walk up from an earlier release (3 versions prior) to most recent as well as setting up test environments for planning & financial.
• Built-out Share Point environment, setup Business Intelligence products and integrated with EPICOR Enterprise as well as trained business users & technical support vendors for the Catholic Diesis of Vermont.
• Lead team of client resources through successful implementation of EPICOR Enterprise product, integrating with FRX, and in house legacy systems for large Boston Credit Union.
• Served as Sr. Business Analyst and Test lead on project for major Scientific Supply Company in New York.
• Successfully implemented and trained Sales Staff on EPICOR CRM for overhead door company in Georgia.
 
AGSI, Atlanta, GA worked from remote office when not traveling     
1/27/2007 - 4/13/2007
Contract Consultant with Habitat for Humanity: Developed business logic around and gathered client requirements for complex Call Center and Investor Portal applications with SharePoint front end. I left this position because the project ended.
 Notable accomplishments
• Lead C-Level management thorough JAD sessions to captured business requirements for Call Center and Investor Portal Applications.
• Created business and technical documentation used for development and training while leading client resources through development of products. Designed systems to use SharePoint 2007 as a front end and Windows Workflow foundation to enforce adherence to policies.
 
TSYS ProphIT, Columbus, GA
5/2005 - 1/2007
Sr. Business Analyst: Developed business logic around client requirements and conducted analysis on complex business processes for Capital One, TSYS largest customer.
  Notable accomplishments
• Used custom workflow process management system with .NET User Interface that provides direct access to account information on TS2 Mainframe and other TSYS owned and Capital One native systems to help streamline business processes.
• Designed automated Business Solutions Document (BSD) and Technical Design Document (TDD) templates to enable quick, clean turnaround of uniformed client deliverables. These where then used for development, implementation, testing and ultimately for client presentation and endorsement.
• Lead BA on Capital One/ProphIT SOA team. Lead DBA and developers through the design and creation of XML packets for the ProphIT SOA layer.
• Designed an automated business process management solution to improve scheduling and tracking of work using SharePoint and customized Outlook forms and tasks.
• Participated in Daily Stand Ups with Cap One
 
ALLSTATE INSURANCE CO., Atlanta, GA
11/2001 - 5/2005
Technology Process Manager: Developed and managed a dynamic regional intranet, which lead to the formation of a Regional programming and support team.
 Notable accomplishments
• ALLSTATE Intranet: Analyzed business processes and designed a solution for a more dynamic intranet Result:  Led team of developers to complete the project and roll out to the region. Affected users: 2,000.
• Gathered user requirements, developed requirement definition documents and designed automated business process management solution for multiple large-scale intranet based applications.
• Managed team of developers to fulfill high demand for increasingly technical applications. Formed project unit to provide region with a team having the technical expertise and business knowledge required to develop Regional Applications.
• Online Sales Bulletins Automation: Conducted thorough analysis of the existing business processes, gathered customer requirements to develop and deploy an automated business process management solution for Regional sales organization. Result:  Eliminated tedious paper process that consumed extra time and focus of an administrative team. The design plan for this application became enterprise template. Affected users: 700-1,000. Tools:.net & SQL 2000
• Claims Rate Refund application: Designed and implemented an automated business process management solution system using SQL Server with .NET User Interface. Designed and implemented a Data Mining process to capture policy data. Designed, developed and deployed a web application for displaying data transferred to the server based on agents' login id. Result:  45,000 were transferred records a day. Affected users: 500-700. Tools:.net & SQL 2000
 
EMPLOYMENT WHILE COMPLETING UNDERGRADUATE DEGREE
TAG, Alpharetta, GA
5/2001 - 11/2001
WEB Development Consultant: Created web based channel management system and improved internal processes.
 Notable accomplishments
• Managed project team to establish customer requirements and develop an interactive CD product with real time video and voice to enable builders, developers and agents to increase home sales while at the same time reducing the time to close a sale.
 
SIEBEL SYSTEMS, INC., Atlanta, GA
12/2000 - 5/2001
e Business Publishing Manager: Managed publications and delivery of customer focused materials and documentation.
 Notable accomplishments
• Managed creation, delivery and presentation of customer focused publishing for consulting clients.
• Improved processes and working relationships with other departments by streamlining processes and managing relationships, reducing proposal turnaround from five days to two.
 
  
TECHNICAL PROFICIENCIES
Project:
Microsoft Project, EPICOR E4SE, Primavera

Content Management / Collaboration:
Microsoft SharePoint, Microsoft Visual Source Safe, Interwoven TeamSite 6.1
Tools:
Microsoft VISIO, XML Spy, VM Ware Server and Workstation, Citrix, WebEx, GoTo Meeting, Microsoft Visual Studio .Net, Service Connect, EPICOR Portal, Information Worker, Mercury Test Director, Macromedia Dream Weaver MX

Programming:
Windows Workflow Foundation, HTML, ASP, ASP.net, VBScript, Visual Basic for Applications (VBA), JavaScript, SQL, SQL Server, SQL Analytics

EDUCATION 
BS, Computer Science and Information Systems, emphasis on System Analysis/Design and Object Oriented Design
Kennesaw State University, Kennesaw, GA
 

Certifications
See above


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