Technical Project Manager Resume

Title
Technical Project Manager

Primary Skills
Infrastructure, Implementation, Consolidation, Virtualization

Location
US-KS-Kansas City (will consider relocating)

Posted
Jun-14-09


INFRASTRUCTURE/TECHNICAL PROJECT MANAGER

Extensive experience in the deployment of mission-critical enterprise software and OSS initiatives. Strong technical, analytical, problem solving, communication and relationship management skills.

AREAS OF EXPERTISE

• Enterprise Software Solutions ? OSS Architecture
• Data Center Consolidation ? IT Infrastructure
• Data Integrity/Disaster Recovery ? Technical Specifications Development
• SDLC Project Management ? Business Process Reengineering
• Team and Project Leadership ? Business Systems Integration

TECHNICAL SKILLS

Platforms: UNIX (Solaris, HP-UX), Windows SE 2000/2003, Wintel
Software: Veritas, Symantec, Virtual PC, Citrix, VMWare, Office, Visio
Databases: Oracle 8.x/9.x/10g/11i, SQL Server 2000/2005, DB2, Informix, MS Access
Fault Tolerance: F5, Load Balancers, Data/Hardware Mirroring, RAID, Failover, Clustering
Hardware: Sun, EMC, Dell, IBM, HP, NAS, SAN Languages: Java, VB, .Net, C#
Topologies: LAN/WAN, Wireless LAN, VPN, Intranet/Internet Applications, Web-based applications (Weblogic, iPlanet, Siteminder), Application Servers, TCP/IP, Routers/Switches

ACCOMPLISHMENTS

• Led up to 30 member teams for Embarq, MeM and Cerner.
• Embarq: delivered 2007 Technology Refresh, Consolidation and Decommission projects under budget and on time, reducing the physical server count by 200+, consolidating 470+ images and decommissioning 950+ servers.
• Achieved an annual maintenance reduction of $3.5 million.
• Developed/deployed IT Infrastructure, focusing on UNIX platforms, 3rd Party software, Networking, Storage Area Networks (SAN), and Application/Database migrations.
• Cerner: Planned and led implementations of core software and high availability, disaster recovery, systems management, database, Citrix and wireless technology solutions.
• Sprint: deployed an operation support system (OSS) solution, including implementation of a network inventory management application (Objectel), a network operational data store (NODS), surveillance/monitoring application (ISA), and wireless number portability (Telcordia SMG). Redesigned key components in the network inventory system also eliminated redundant system change requests, saving $500,000 in development costs.
• Wrote Project Charter, Project Procedures, Roles & Responsibilities, Project Plan, Staffing Plan, Communications Plan, Risk Management Plan, and Project Scorecard.
• Performed weekly project status to Executives, PMO, and Project Team; presentations to PMO at gate reviews and Pre-Sales calls to promote product.

PROFESSIONAL EXPERIENCE

CONVERGENZ, Kansas City, MO 2008
Business Systems Analyst
ALLEN SMITH Page 2

Client: H&R Block
• Analyzed and defined the business/system requirements for Sun Identity and Access Management business solutions.
• Implemented a Password Reset tool trained the CustomerCare center on how to utilize the system and rollout it out to over 100,000+ users.
• Identified critical business processes and worked to replace them with automation.
• Provided current and future state process analysis and design, including but not limited to scope definition, risk assessment, process analysis, business requirements gathering, information and process modeling, cost/benefit analysis, and gap analysis.
• Assessed business needs, acquired business process knowledge and designed solutions.
• Provided data mining and analytical support to members of management.
• Liaison between business users, subject matter experts, project management and technical team leaders.

ITG, Kansas City, MO 2007 - 2008
Infrastructure Services Project Manager
Client: Embarq
• Supplied hands-on leadership expertise in developing/deploying IT Infrastructure, primarily focusing on UNIX platforms, 3rd Party software, Networking, Storage Area Networks (SAN), and Application/Database migrations.
• Key player in development of OSS architecture and interfaces while driving software integration & testing in a highly distributed UNIX and Oracle environment.
• Deployed an operation support system (OSS) solution, including the implementation of a network inventory management application, a network operational data store, and surveillance/monitoring application.
• Supplied business process re-engineering, developing data/system architecture to support needs of enterprise while optimizing pre-purchased COTS "package solution".

TRIPLE-I, Overland Park, KS 2007
Technical Project Manager
Client: Missouri Employers Mutual
• Managed the build of a Loss Prevention application for new and modified programs.
• Led staff in the development, testing and implementation of application solutions.
• Provided in-depth knowledge of business functions, system/technology alternatives and the system development life cycle.
• Led upgrade from Windows\Office 2000 to Windows Vista and Office 2007.
• Utilized Softgrid and Virtual PC for application compatibility mitigation.

CERNER CORPORATION, Kansas City, MO 2005 - 2006
Technical Engagement Leader
• Planned and directed seamless implementations of Cerner software and high availability, disaster recovery, systems management, database, Citrix and wireless technology solutions for diverse clients, entailing resource allocation and management.
• Implemented a Disaster Recovery tool which would let the Nurses continue to chart their patients without any disruption (ex. Network outage, system problems, etc.).
• Trained power users to utilize the system.
• Performed over 40+ implementations in a year.

CALENCE/SOGETI USA, Overland Park, KS 2003 - 2005
Project Manager/Sr. Consultant
Client: One Sprint

ALLEN SMITH Page 3

• Managed and delivered quality initiatives including metrics, standards, process documentation, SDLC and Six Sigma.
Client: American Century
• Directed complete network refresh and migration projects at multiple client sites.
• Managed enterprise and data architecture strategies, methodologies and approaches within highly distributed UNIX and Oracle environments.
• Led systems design, data modeling & database development.
• Contributed to network configuration, security, escalation support and report generation.

ULTREYA SOLUTIONS GROUP, Kansas City, MO 2002 - 2003
Planning Manager/Systems Analyst
Client: Sprint LTD
• Managed comprehensive systems evolution planning, converting a circuit switched network to a more efficient packet network.
• Key player in development of OSS architecture and interfaces while driving software integration & testing in a highly distributed UNIX and Oracle environment.
• Analyzed/determined requirements from business sponsors, including writing requirements, data analysis and mapping, writing design specifications, UI concepts, end-to-end process and transactional understanding.
• Provided expertise (data, system/data requirements and integration) in active environment (applications, interfaces and data) analysis and assessment. Implemented numerous programs to extract data from highly complex databases.

EAGLE CREEK SOFTWARE SERVICES, Minneapolis, MN 2000 - 2001
Project Manager/Consultant
• Supplied IT project management for Nortel Networks PSO & Accenture.
• Drove all facets of diverse projects with budgets averaging from $5 to $10 million, including hiring, risk, scope, resource and cost management.
• Directed CRM engagement, including managing project team, client relationship and client expectations. Designed CRM interfaces for existing products, enhancing performance.
• Spearheaded and managed successful creation of OSS solution.

DMR, Overland Park, KS 1998 - 2000
Principal Consultant
Client: One Sprint
• Directed multiple projects and completed diverse technical and functional tasks, including coordination of deliverables, scheduling and deployment of methodologies.
• Lowered Call Center costs by 7%, producing annual savings of $300,000.
• Coordinated deliverables, scheduling and methodologies deployment to ensure successful completion of the PeopleSoft project.

PRIOR EXPERIENCE 1987 - 1997
Held positions with Keane, Prime Co PCS, Coopers & Lybrand, Decision Consultants & Southwestern Bell Mobile Systems (now AT&T) in Dallas, Texas.

EDUCATION

MMBA, Business Administration, University of Missouri, Kansas City, MO
BS, Business Management, LeTourneau University, Dallas, TX
BS, Computer Science, University of Oklahoma, Norman, OK

Certifications
See above


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