Software Application Trainer with five years experience in instructing and demonstrating software applications. Face to face training, web conferencing, business workshops, and conference calls are all methods of instruction. Areas of expertise include training, presentational skills, understanding how to work with different personalities, and project management.
Customer facing presentations
Excellent communication skills
Strong project management skills
Strong problem solving/troubleshooting skills
Experience with hosted VoIP services
Strong collaborative skills
Comfortable with change
Excellent problem-solving abilities
Customer needs assessment
June 2010 to Current CoreDial, LLC Blue Bell , PA Software Application Trainer and Project Manager
Successfully train and on-board reseller companies to use the CoreDial software as a service for their hosted VoIPbusiness platform. The total number of companies I have trained is currently 68. Guide the resellers on how to private label their portal under our software platform Instruct and advise the reseller how to sell, manage, and deliver a hosted VoIP service using the CoreDial software. Efficiently manage and coordinate at least six on-boarding client projects at a time, from project initiation through project completion. Ensure customer satisfaction by providing guidance and technical support. Develop and manage project plans while providing status updates to management. Actively work with technical team members during inception and elaboration phases to develop general application architecture Develop new processes to improve work flow and communication between in-house departments.
August 2007 to November 2008 Smith Micro Software Aliso Viejo, CA Software Application Trainer
David Polzine, Sr. Product Manager, Allume Systems, Inc. (colleague) managed you “Karyn's dynamic and disarming personality made her an easy choice when I was looking for someone to train sales teams on our products. She was responsible for scheduling and conducting on site product trainings for VMware Fusion, our most important product at the time, with Apple Stores, one of our most important channel partners. Working remotely with little supervision, she quickly developed a routine to schedule and train at Apple Stores in her region at a pace that exceeded our goals, and garnered rave reviews from staff and mangers of those stores. Thanks to her efforts we were able to capture a majority market share against a strong, entrenched competitor. Karyn would be a tremendous asset to any organization looking for a smart, talented, energetic person with solid social skills. I can wholeheartedly recommend her.” June 7, 2011
August 2007 to August 2008 Apple Store - The Pier Atlantic City , NJ Apple Retail Employee - Head Concierge, Trainer, and Specialist
Trained customers in store for their One to One Apple training package. Provided customer service for an average of 60 calls per day, answering customer inquiries, solving problems, and providing new product information. Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Provided an elevated customer experience to generate a loyal clientele. Worked as a team member performing cashier duties, product assistance and cleaning while providing excellent customer service. Assisted customers in person and via telephone. Trained new employees by providing knowledge of specific store tasks and policies. Managed quality communication, customer support and product representation for each client. Served as main liaison between customers, management and sales team. Maintained positive attitude to make customer's shopping experiences memorable and pleasant.
2000 International School of Beauty New York, NY Cosmetology License Cosmetology
1989 Arundel Senior High School Gambrills , MD HS Diploma
Marketing at the Mall program with work study required. University of Phoenix Online , English
Anne Arundel Community College Arnold , MD French and Music