Resume of Technical support analyst for SAP on Oracle

Title
Technical support analyst for SAP on Oracle

Primary Skills
Technical support analyst for SAP on Oracle

Location
US-NY-

Posted
Nov-27-07

EXPERIENCE:
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2003 - 2007.8 Oracle Corporation Japan -Japan

Account Manager
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- Regional Head of Oracle support for SAP, responsible for overall support team in Asia Pacific based on Oracle/SAP Global Alliance for SAP customers on Oracle, 200 customer calls per a month.
- Established "Oracle Development support for SAP" at SAP Japan office and maintain contacts between Oracle and SAP AG (Germany).
- Started Oracle consulting services for SAP customers on Oracle platforms in Asia Pacific.

Team Lead
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- Manage 4 members Oracle team for SAP support.
- Point of escalation for support issues across Asia Pacific.

Analyst
-------
- Worked calls as the Oracle Development SAP support in SAP support organization.

Technical Consultant
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- Performed Database Migration and upgrade services for SAP customers. Oracle to Oracle, Informix to Oracle by R3load.


2002 - 2003 Intelligence MOSS Inc. -Japan
=============================================

Project Manager, Director
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- Organized and developed company with a capital of $100,000, 30 staffs as one of the establish members.
- Established and conducted System Engineer training plan; Basic programming , Programming algorithm, Oracle Master, Oracle Developer, UNIX Shell coding, Visual Basic.
- Ensure daily business operation. Visited customers as a sales rep / a senior system engineer.
- Project manager for Roche Diagnostics. Full-time system maintenance including the system performance tuning.


2000 - 2002 eIT Co., Ltd -Japan
===================================

System Engineer, Project Lead
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Projects: Roche Diagnostics
- Designed / developed additional functions for sales management system covering overall schema in Japan.Platform processed all firm transactions, $300M per year.
- Conducted staff training and standardized all system engineering development phases.
- Led overall support and maintenance for all sales management systems by 24x7.
- Using OS / Products: HP-UX, Oracle 8-9i, Oracle Developer.
- Programming language: PL/SQL, UNIX Korn-Shell, UNIX C, HTML, Java Scripts.

Projects: CHUGAI Pharmaceutical Co., LTD., merged with Nippon Roche K.K.
- Led sales management system merge project between Nippon Roche K.K. and CHUGAI.
- Managed team of 8 system engineers.
- Using OS / Products: HP-UX, Oracle 8i, WAS.
- Programming language: PL/SQL, UNIX Korn-Shell, UNIX C, HTML, Java Scripts.

Projects: TAISHO Pharmaceutical Co., LTD.
- Designed / developed additional functions for sales management system covering overall schema in Japan as a senior system engineer.
- System covered all transactions, $2,000M per year.
- Using OS / Products:
- Programming language: PL/SQL, UNIX Korn-Shell, UNIX C, HTML, Java Scripts.

Projects: PROMISE
- Developed consumer credit business registration system, number of members: approx. 3M.
- Using OS / Products: AIX, DB2
- Programing language : Java Beans, Java Scripts.

Projects: Marumiya
- Designed and developed all component-tracking system from products.
- Designed and developed inventory management system.
- Using OS / Products: Windows NT, Oracle, Microsoft Access
- Programming language: PL/SQL, VB, Excel VBA.


1996 - 2000 Micromates Co., Ltd -Japan
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MOT - Microsoft Official Trainer, Test Examiner
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- Instructed Office 95/97/98/2000 Excel/Excel Macro/Word/Access/PowerPoint
- Instructed the customer site training includes instructions for their own system on introduction phase Dentsu / KDDI / Otsuka Pharmaceutical/LOTTE/ITOHAM
- Test Examiner for MOT
- Worked as a part-time instructor at the SEIWA GAKUEN College.


EDUCATION:
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1996 Master of Science
Hirosaki University; Aomori, Japan
Major: Astrophysics
Related activities: UNIX administrator, Fortran programming

1994 Bachelor of Science
Hirosaki University; Aomori, Japan
Major: Physics


LANGUAGE:
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Japanese - Native, English - Commercial, Chinese - Intermediate, German - Basic

Certifications
2004 Technology Consultant OS/DB Migration for SAP systems (2003)
2004 Oracle Certified Database Administrator Version 9i Gold
2004 Technical Consultant mySAP Technology - DB Administration (Oracle)
2001 DB2 Adviser
2001 Oracle Certified Database Administrator Version 8i Platinum
2001 Fundamental Information Technology Engineer - JITEC
2000 Microsoft Certified Associate #1006020
1998 Microsoft Official Trainer #1012116
1997 MCP - Microsoft Certified Professional #1792423


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