Resume of Telecom Professional

Title
Telecom Professional

Primary Skills
Evaluated system development requirements documentation to develop system testing criteria.

Location
US-MD-Gaithersburg

Posted
Apr-05-07


PROFESSIONAL EXPERIENCE

Apptis, Arlington, VA 2006 - Present
Software Asset Manager, Transportation Security Administration (TSA)/Department of Homeland Security (DHS)
* Software license manager for a large federal government agency.
* Transformed the processes, procedures, and turn around time for requesting, approving, procuring, fulfilling and maintaining the software licenses across the entire agency, including over 10,000 licenses at more than 500 sites nationwide.
* Independently reviewed and assessed software management processes to recommend process and product improvements which cleared a three month backlog and streamlined the process.
* Provided detailed requirements to redefine the software request process to validate the request at the user interface, automate the approval process, interface with a software management database, and integrate software license verification into the process.
* Developed standard operating procedures, designed a technical implementation to distribute the correct versions of the software, and reformatted the manual processing solution to improve tracking processes and integrate an archiving solution.

CyberWize, Lehigh Valley, PA 2003 - 2006
Self-employed, Manager
* Maximized sales for a nationwide provider of products and services.
* Managed accounts to ensure service quality. Provided leadership and coaching to sales team.
* Developed strong business relationships and used presentation skills to promote business and close deals.
* Increased sales by diligently following up on all leads.
* Orchestrated direct mail campaigns, and provided excellent account service.
* Expanded territory sales by contacting all former customers and offering attractive offers.
* Delivered presentation that led to regional contract for networking.
* Trained new associates on company software, products, technical issues, and sales techniques.
* Facilitated team meetings, opening lines of communication and promoting acceptance of corporate goal to improve customer relations.

Telcordia Technologies (Subsidiary of SAIC), Piscataway, NJ 2000 - 2003
Software Testing Engineer, AT&T and SBC
* Evaluated system development requirements documentation to develop system testing criteria.
* Wrote functional test cases/scenarios from design-based requirements. Executed regression test cases & scripts for project software releases.
* Performed system integration and regression testing for client environments.
* Analyzed & documented test results throughout system integration and regression testing project phases.
* Structured SQL queries for verification/validation testing & client problem analysis/investigations.
* Performed unit test verification/validation testing.
* Tracked software bugs and software/configuration change requests (CCRs) for problem reporting and other project related change requests.

Software Verification:
* Ensured that product was designed to deliver all required functionality to client.
* Applied and maintained quality standards for company products and processes.
* Participated in reviews and meetings to evaluate documents, plans, code, requirements and specifications.
* Developed and executed software strategies, test cases and test plans.
* Analyzed and wrote test standards and procedures.
* Tested the integration of multiple products within the company and with third party vendors to meet specific customer needs.
* Maintained documentation of test results to assist in de-bugging/modification of software.
* Contributed to the completion of specific programs, projects and commitments established for the work unit.


Software Validation:
* Ensured that functionality, as defined in requirements, was the intended behavior of the product.
* Performed testing after verifications were completed.
* Conducted computer software validation testing.
* Recorded bug incidents with detail of steps.
* Found software issues, documented them, and worked with software developers to have the issues corrected.

AT&T Local Network Services, Staten Island, NY 1993-2000
Trunk Engineer/Pre-ASR Coordinator
Trunk Engineer
* Switched access direct trunks surveillance, service monitoring with regards to maintenance of switch.
* CLLI, switch type, NPA, call through numbers, number of digits outpulsed and T3 facility.
* Established Switch access direct trunks from ALS to AT&T for all new switches.
* Provisioned direct-switched trunks to suppliers.
* Provided the supplier forecast of the HI monthly total of all busy hour minutes of use for each switch CLLI for 1+ including POTS, 900,700,500 and 011 and for 0+, 0- and non-coin operator assistance.
* Coordinated with NCP&D and NP to initiate any ASR activity to establish a direct message and/or operator trunk group.
* Established SS7, STP and point codes required by supplier for SS7 approval.

Provisioning
* Built LEC trunking and established IXC trunking, which consist of placing facility orders, assigned office equipment (for both 5ESS and DMS switches) and input all orders.
* Assigned Switch Equipment to various cities.
* Processed DS3 orders, and assigned all switch office equipment.
* Established Gateway Trunking for various cities and end offices, as well as augmented trunking for Gateway to Tandem.
* Established Network trunking for Long Distance.
* Established Gateway Trunking for Gateway IXC customers (US WEST, PacBell, and GTE).
* Established SCFA for various switch orders.
* Established ASR orders CLEC2 for various switches.
* Generated monthly reports for trunk capacity as well as utilization.
* Created/ maintained monthly GOS Report.
* Generated all reports from TDC&E for monthly office equipment.

E911 Database Coordinator
* Designed/Implemented 911 Database process form ensuring quick & effective 911 updates.
* Provided database subscribers feeds to all seven RBOCs of TCG ALI.
* Tracked and maintained quality of the 911 Database.
* Troubleshot all issues/discrepancies reported by RBOCs.
* Supported city operation as SPOC on all 911 issues. Interacted with RBOC on all 911 Database issues

HARDWARE/SOFTWARE EXPERIENCE

MS Windows 2000, Windows NT, Windows XP, Word, Excel, Outlook, Access, BCMS, ALI, TDC&E, CONNECTVU, COLR, ASR, Lotus Notes, GroupWise, Sun Server, SunOS, Solaris, Oracle, KShell, Ontrac FrameMaker

EDUCATION

New York City Technical College, 1982-1986, Pharmaceuticals
AT&T School of Business and Technology:
* Principles, Networks, Engineering and Services, Certificate
* Traffic Data Collection & Engineering Fundamentals, Certificate
* Traffic Concepts and Switching, Certificate
* 5ESS-2000 Switch, Certificate

CLEARANCE: Active DoD INTERIM SECRET

Certifications
See above


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