Resume of Qualtiy Assurance / Business Analyst

Title
Qualtiy Assurance / Business Analyst

Primary Skills
Mercury Interactive product suite 7.01,

Location
US-FL-Orlando

Posted
Nov-14-07

AAA National Contract position
October 2006 -- current
Quality Assurance Analyst/ Business Analyst
Validated D2000 client/server applications, CONNECT web applications and D2000 devices through manual test scripts.
Worked closely with D2000 clubs to address and document their issues while beta testing new releases.
Updated database tables to support the testing of new software functionality.
Obtained strong working relationships with developers, DBAs and System Administrators to solve customer issues.
Identified and researched problems through searching logs, looking up error message definitions
and viewing the code that produced the errors.
Updated and managed status spreadsheet to coordinate bugs identified during testing and created a real-time link to bugzilla for each bug.
Documenting defects using Bugzilla defect tracking tool

Manual and automated testing of the AAA and CAA (Canadian) club websites
Duties include testing Flight and Car bookings as well as full regression test of Tourbook and Triptik applications
Developing test cases for new functionality
Performing regression, verification, component testing
Modifying existing manual test scripts for automation
Browser compatibility testing of new features and function

Eschool Solutions Contract position
April 2006 -- August 2006
Quality Assurance Coordinator
Performed system and unit testing of proprietary software
Perform a variety of quality control tests on proprietary products, as well as 3rd party software which integrate with the overall system, at various stages of the production process to ensure compliance with quality and reliability standards to recommend modifications to existing or suggest new standards, methods and procedures
Assisting in test script creation and refinement.
Create and modified detailed repeatable manual test scripts from product specifications, reported defects and current documents.
Identified, followed up, and resolved discrepancies and process issues.
Transferred the detailed and repeatable test scripts to 3rd party automated test software.







Walt Disney World/Internet Development Group
2006 -- 2006
Quality Assurance Engineer
Communicated Quality Assurance processes and testing results to the client.
Executed test cases and plans via Test Director
Developed and implemented manual test cases by project via .NET/SQL environment.
Served as Quality Assurance lead for e-commerce projects.
Led client software Quality Assurance Review meetings for Continuous Improvement team.
Communicated and coordinated with producers testing results and issues if any.
Provide both oral and written status reports weekly for the Quality Assurance team.
Used Test director to update, store, and report defects during testing.

Orlando/Florida Hughes Supply
2004 -- 2005
Quality Assurance
Developed and executed detailed unit, user acceptance, and regression test plans and test cases based on user/technical requirements.
Reported and communicated all work and project status to QA team as well as management.
Represented QA on project teams identifying QA's interaction and function related to project requirements.
Contributed functional and technical assistance/production support, including service requests and remedy tickets; worked via SQL/.NET environment.
Tested software errors and enhancement requests.
Member of QA Regression Task Force.
Facilitated IT QA Branch visits.

Corporate Software & Technology, Norwood, MA
2000 -- 2003
Internet Technical Marketer / Quality Assurance coordinator
Managed product research and comparison teams up to 5 individuals for VP of e-business solutions.
Negotiated purchase and support agreement of Mercury Interactive software product purchase saving the company over 90,000.
Implemented, trained, and supported up to 50 people in 4 companies for Mercury Interactive, On-Display, and Computer Associates product suite for the company.
Facilitated IT QA manual and automated testing parent and sub companies.
Created automated as well as manual test plans, conditions, scripts, and test data; performed product testing, user acceptance, remote user testing, usability standards validation, and performance testing; and resolved system defects.
Developed and implemented manual test cases by project via .NET/SQL environment.
Represented company as primary Technical Engineer contact for Computer Associates software on and off site for internal sales department as well as Computer Associates New England area sales staff.

Buysafe.com, Cambridge, MA
1999 -- 2000
E-commerce marketing manager
Managed new business development effort for non-profits and sports organizations by developing merchandise solutions and measuring the total technology investment for a fully functional e-commerce website housed internally but showcased via the clients web portal.
Served as Project manager and client advocate for client product enhancements of a catalog of over 500,000 items and website design style upgrades with a team of 3 internal web designers.
Planned and managed multiple client e-commerce technical development and website enhancement schedules day-to-day for the client via company internal developers.

Thru Comm, Barnstable, MA
1998 -- 1999
Project Manager Consultant
Successfully managed satellite communication build out team for Eastern Massachusetts.
Supported team of field engineers and planned build schedule for 70 sites through out the state of Massachusetts.

Omnipoint Communications, Taunton, MA
1997 -- 1998
Information Project Administrator
Successfully supported Project Management teams in the development of 166 Telecommunications towers and Technical Engineering Systems through research, interviews with appropriate groups and personnel, map analysis and other information-gathering methods.
Planned and formulated technical and administrative mechanisms such as problems resolution charts via MS Excel and MS Word, product and service development reports, and roll-out schedules.
Worked with management to review completed projects and compile information into organized reference materials for future use and evaluation.


Open Access Inc., Taunton, MA
1996 -- 1997
Technology Marketing Coordinator
Visualized and conceived internet connectivity plan that would supply up to 60,000 a month for municipalities and educational organizations -- by defining hardware and software requirements that achieved internet connectivity for groups and their surrounding community.
Successfully negotiated with Netscape communications Internet software distribution agreement with profit sharing for Internet connectivity plan that distributed over 100 different educational and non-profit groups in the Neponset Valley area.
Gathered business requirements from users and created designs for enhancements and to remedy defects.
Designed and implemented web-based process management tool and job aid.
Identified, followed up, and resolved discrepancies and process issues.
Created manual test plans, conditions, scripts, and test data; performed product testing, user acceptance, remote user testing, usability standards validation, and performance testing; and resolved system defects.
Implemented client future objectives, personnel capabilities with current application availability for Netscape, Microsoft explorer, multi-user traffic for net-dynamics, Eudora mail, news server needs, and mail server specifications.


Xtabi Inc., Orlando, FL
1991 -- 1996
Internet Technical Marketer/Project Manager
Established E-commerce marketing plan and company objectives for ITC communications international sales group.
Led functionality standardization initiative.
Streamlined communications for the graphical designers on meeting client creative objectives and needs for various company.
Led functionality standardization testing initiative.
Trained and coordinated with clients regarding capabilities of the graphical design group and final project scripts and use of Java applications, which were used for e-commerce site functionality services of shopping carts and graphical presentation.
Educated clients on the use of HTML, as well as, graphical designing products, such as, KPT Byrce.
97 graphical design projects and 37 training sessions produced.





Education

Johnson and Wales University, Providence, RI
B.A. Advertising/Communications
Associates Public Relations
Minor Psychology

Software: MS Excel, MS Access, MS PowerPoint, MS Project, Paradox, Pres, Code1, Mailstream, List Conversion, Right fielder, Personator, Stylist, FTP, Eudora, Lotus Notes, QuickMail.

PUBLICATIONS

Wired Magazine, Received a favorable write up complementing my business development abilities and effective delivery of information pertaining to Crypography and all things Cypherpunk.

Certifications
ASTQB Certified tester,Mercury Interactive Winrunner 7.01, LoadRunner, Test Director 7.0 to 7.5. Computer Associates Brightstor Enterprise Backup and Storage Resource Manager 6.2. On-Display.


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