Help Desk Technician Resume

Title
Help Desk Technician

Primary Skills
IT Tech support, networking, web design

Location
US-CA-Monterey

Posted
Mar-08-09

Professional Summary
• Acknowledged team and group leader
• Successful record in substance abuse, domestic abuse, and pregnancy prevention counseling
• Exemplary in maintaining outstanding constituent satisfaction
• Ability to work clearly and precisely under pressure

Employment History
Monterey Peninsula Unified School District, Monterey, CA January 2009 -- Present
Substitute Teacher
• Review with principal or designee, all plans, duties and schedules to be followed during the teaching day
• Teach outlined lessons and establish routines and procedures of assigned school and classroom
• Responsible for overseeing pupil behavior in class and surrounding areas

Premier Academy High School/Middle School, Joliet, IL May 2008 --December 2008
School Counseling Intern
• Developed and organized counseling groups in problem solving, anger management, coping skills, and life skills
• Provided student counseling within career, academic, and personal/social domains
• Initiated prevention education in substance abuse, domestic abuse, and pregnancy prevention
• Coordinated program and curriculum development
• Participated in crisis intervention

Cardiovascular Management of Illinois, Woodridge, IL January 2006 -- August 2008
Help Desk Technician
• Managed day to day help desk requests and inquiries in person or over the phone
• Communicated with end users and management over software/hardware needs and other technology related problems
• Maintained accurate documentation and inventory
• Installed and configured new and refurbished workstations for users
• Trained users how to utilize specific software or devices

Madison Warehouse, Joliet, IL August 2005 -- November 2005
Temporary Project Assistant
• Assisted senior management with special projects
• Designed PowerPoint presentations and presented them to management
• Developed and initiated new computerized filing system
• Produced budget analysis for review
• Provided executive support

Fountaindale Public Library January 2005 -- May 2005
Computer Assistant
• Provided computer training
• Coordinated online educational exams
• Assisted adolescents with educational research and adults with creating resumes
• Implemented computerized security measures


Education
Lewis University, Romeoville, IL, December 2008
Master of Arts, School Guidance and Counseling, Illinois Credentials:
Type 73 certification, California PPS credential in School Counseling applied for
Dean's List 3.8/4.0 GPA

Governors State University, University Park, IL, April 2006
Bachelors of Arts, Interdisciplinary Studies with emphasis on psychology/addiction studies
Dean's List 3.5/4.0 GPA

Certifications
See above


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