Resume of PC Tech

Title
PC Tech

Primary Skills
PC Installation, Troubleshooting and Repair. Expert in Automated Rollouts, including Standardization of OS/Software.

Location
US-MI-Woodhaven

Posted
Sep-18-07

PC Tech / Server Admin / Systems & Software Customization, & Rollout Specialist

I have been working directly with clients/departments on
determining hardware/software/customization needs based on their
business needs and company practices. I am well versed in
rollout/backout strategies for mission critical projects. I have
continuosly been working with software installation automation
and customization, which includes all versions of Windows,
Office, AntiVirus, and custom business software applications.
This includes making automated installs and disk images. I am
familiar with Active Directory/SMS installs from many different
locations as it is widely used.

SUMMARY
20 Years Experience in PC Installation, Troubleshooting and Repair. Expert in Automated Rollouts, including Standardization of OS/Software. Design and Implementation of Virus and Spyware Protection Strategies. Help Desk & Technical Team Support Resource.

EMPLOYMENT HISTORY
EDS/GMAC - Windows Integration Scripter - 2006 to 2007
Pinnacle Technical Resources Inc., Detroit, MI
I was contracted to EDS to work in the GMAC Integration Lab to script applications for Windows XP deployment and Network Separation activities. This involved scripting both vendor supplied MSIs and custom applications to smoothly transition from Windows 2000 to Windows XP at 6 major office locations in North America, as well as Remote Users. I supported the entire I-Lab with troubleshooting, packaging and custom procedures, as well as working directly with the customer to design and implement software solutions.
* Under general direction, conceptualizes, designs, constructs, tests, and implements portions of business and technical information technology solutions through application of appropriate software development life cycle methodology. Defines scope, plans and deliverables for assigned projects. Applies metrics to monitor performance and measure key project criteria.
* Coordinates and collaborates with others in analyzing collected requirements to ensure plans and identified solutions meet customer needs and expectations. Prepares system documentation. Participates in special studies, marketing efforts and formal proposals.
* Collects, identifies, defines, and organizes detailed user and information technology requirements. Interacts with the customer to gain an understanding of the business environment, technical context and organizational strategic direction. Confirms and prioritizes project plans and deliverables with the customer.
* Understands and uses appropriate tools to analyze, identify and resolve business and/or technical problems. Participates in business and technical information technology solution implementations, upgrades, enhancements, and conversions. Establishes and maintains security, integrity and business continuity controls and documents. Stays current on emerging tools, techniques, and technologies.

Windows XP/2K/NT/9x Consulting - 2000 to 2006
Hexagon Computers, Rockwood, MI
Windows and Internet issues troubleshooting and repair, with special emphasis on complete re-installs with data recovery. Home users and business customers, removal of virus and spyware. Timely service and support including those requiring offsite repair.
* Installs and re-installs of all Windows versions with standard or custom configs; including XP Home, Media Center and Professional. (Retail/OEM editions) Tools: Microsoft Virtual PC/Server, VMware, WinXP/2Kx, XP Setup, XP SP2 Development Tools (Setup Manager), Hotfix Integration, nLite, Batch Scripting, RunOnceEX, and Driver Integration (Standard or BTS Driver Packs).
* Automatic install and configuration of Applications and Utilities. Tools: Windows Post Install Wizard, Inno Setup, Installshield, NSIS, Windows Installer (.msi), Wise Installer.
* Expert at dealing with Internet connected machines that have had little or no protection from Spyware, Malware or Virus threats. Tools: Symantec, McAfee, Avast!, AVG AntiVirus, Windows Defender, AdAware, Spybot S&D, HiJack This, Spyware Guard, Spyware Blaster.
* Networking PCs and Servers. Tools: NICs, Hubs, Routers, Switches, Wireless, Hardware and Linux Firewalls (Clark Connect, IPcop, etc).
* Started the company in the Downriver Detroit area in 2000 by networking personal contacts. I continued to build my client base by word of mouth and local advertising in a tough area for local computer businesses to survive in, with my DBA and EIN in Jan 2004.

Windows System Administrator - 1999 to 2000
Speedlink Internet, Pontiac, MI
Windows Server/PC Administration and Repair, Onsite Internet Install and Configuration, Security Audits and Firewall Configuration, Technical Support and Special Projects.
* Operating System and Application installation and repair; including in emergency situations. Tools: Windows 9x/NT/2K, Exchange, Virus Solutions, Backup/Restore.
* Internet Install and Config. Tools: DSL & Leased Lines, Routers, Switches, VPNs, Firewalls (e.g. Linux, Checkpoint/Nokia, hardware appliances).

Windows NT/9x Consulting - 1999 to 1999
Private Consulting, Lincoln Park, MI
Technical Support and Special Projects, Security Audits and Configuration.

Windows NT System Administrator - 1998 to 1999
Visual Services, Inc., Bloomfield Hills, MI
Administrator of 15+ Production NT Servers, 50+ NT Programmer Workstations. Created automatic standardized installations of Windows NT/9x OS and applications for Desktop PC; as well as install/upgrade packages for 1000+ users. Worked directly with the CTO, Helpdesk, Print, and Programmer managers; and the Network, Unix, Novell, Mac, and SQL Admins. Technical resource for the entire helpdesk team. Migrated NT domains into a single domain and implemented DHCP/DNS servers.
* Server/Programmer Workstation admin. Tools: WinNT Server/Workstation, Compaq Utils/Service, Symantec AV, VPN, Backup Exec, SQL Server.
* Install/Upgrade for all existing company PCs (400+ NT/98/95 desktop/laptop computers at 4 sites, 7 had issues needing further tech diagnosis/repair) and a successful rollout of 600+ call center PCs. Tools: Customized Installs, Batch Programming, Automatic Registry changes (both NT & 9x).
* Implemented virus strategy, programs, and automatic updates for all Windows computers.

Visual Services, Inc. - Windows NT System Admin - 1997 to 1998
Interim Technologies, Troy, MI
Contract to Hire.

First Chicago NBD - LAN & Desktop Services - 1997 to 1998
Interim Technologies, Troy, MI
Standard installation image creation of Win95 and applications for desktop computers. Coordinator for 3rd party contractors doing Win95 installs/upgrades. Assured compliance with company standard computer, desktop/application, and disaster recovery policies. Administrator and troubleshooter for Novell 4.x Servers/Network/Users and PC Terminal emulator/NIC for critical mainframe access via Token Ring.

In-House Tech Department Manager - 1995 to 1996
Cygnus Systems, Inc., Trenton, MI
System analysis, organization and scheduling of customer repairs, server, workstation and desktop builds. Installation, upgrades, optimization and troubleshooting of operating systems, hardware & software. Support for customers, and onsite/helpdesk techs. Onsite for analysis/planning or emergency Windows/Novell issues. Locating and organizing drivers, patches & resources for tech use.

Owner/Operator - 1991 to 1995
The Xeno Group, Southgate, MI
Installation and repair of DOS/Windows, applications and hardware, as well as new builds. Virus removal and modem/networking.

EDGE Clerk - 1992 to 1993
Southgate Community Schools, Southgate, MI
Computer consultant, upgrade and recommend software, substitute computer teacher. Setup and maintenance of database & spreadsheets, developed forms to coordinate with office procedures. Organized attendance and free lunch program.

EDUCATION
1993
Electronics Servicing Institute, Lincoln Park, MI
GPA: 3.9. Electronic Troubleshooting & Repair Down to the Component Level.

H.S. Diploma - 1993
Southgate Schools, Southgate, MI

1980
Duke University Special Program
Motivation for Academic Performance (MAP) & Talent Identification Program (TIP)
Took the SAT in 6th grade and scored higher than 97% of college bound seniors on the combined English. Participated in Summer Programs on Robotics and at NASA's Johnson Space Center.

SEARCHABLE SKILLS
* Windows Installation, Rollout, Repair, Troubleshooting, and Helpdesk.
* Microsoft Virtual PC & Virtual Server, VMware, XP Setup, XP SP2 Development Tools, Hotfix Integration, nLite, Batch Scripting, RunOnceEX, and Driver Integration. Windows Post Install Wizard, Inno Setup, Installshield, NSIS, Windows Installer (.msi), Wise Installer.
* OS: Windows XP Home, Media Center and Professional; 2003, 2000, NT, 9x and Linux.
* Spyware, Malware or Virus threats: Symantec, McAfee, Avast!, AVG AntiVirus, Windows Defender, AdAware, Spybot S&D, HiJack This, Spyware Guard, Spyware Blaster.
* Internet: Firewall, DMZ, VPN, Routers, Leased Lines, DSL, Cable.
* Networking: Switchs, Hubs, NICs, CAT-5x, Ethernet, TCP/IP, LAN, WAN, Modem.

Certifications
See above


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