RESUME DETAILS

Objective: Computer Network Development or Project Lead in Technology

Strengths:
• Manages projects effectively
• Self-motivated; able to lead or follow
• Communicates effectively and consistently
• Customer Focused, including personal user education
• Flexible
• Certified in Netware/eDirectory; and experienced with Windows, and extended multi-platforms

Job History:

February 2007 to present
Software QA/Deployment Specialist-upgrade to managed Windows XP
Novell Consulting
(Contractor at Commerce Bank, Mt. Laurel, NJ)

• Application QA (Test environment)
o Interfaced with application packagers, managers and users to verify functionality and application package integrity. Trouble-shot registry, file requirements, network rights identifying and resolving problems.
o Managed schedules, users and technical factors to ensure proper tests. Documented issues; communicated results and weekly reports to management.
• Deployment administrative and software Support (Production environment)
o Ensuring new all workstations had required necessary applications and resources. Supported first level Tech Support.

September 2001 to December 2006
(First as contractor, then hired full-time)
LAN/WAN Network Analyst Bank of America (former MBNA), Wilmington, DE

• Projects
o Maintained compliance to corporate security requirements, confidentiality and software licensing by on-going diligence & quarterly Security Audits. Communicated results to management.
o Created and documented clear, consistent, repeatable Audit process.
• Self-motivated
o Audits, Helpdesk activities and special projects completed with no Manager oversight required.
• Communication
o Provided Manager with weekly communication about accomplishments and issues.
o Carefully included fellow Technology team members in ALL change/update/improvement communication assuring an informed, supportive environment.
• User focus
o Provided whatever users needed to perform their job-unhindered by system or knowledge problems.
o Performed accurate, on-going backups, ensuring users' older files were available if needed.
o Assured Helpdesk availability, so users had knowledgeable help. Ensured Desk scheduling for coverage and quick issue resolution--250 users of all management and experience levels.
• Flexibility
o Maintained company security standards (file, user and access) before and during transition to Bank of America. Transitioned and facilitated inter-operation within both environments.
o Accurately transitioned users' email accounts from mbna to BAC.

May 2000-September 2001
Application (ZEN) Specialist Teksystems, Plymouth Meeting, PA

(Contractor-Assigned to Chase Manhattan and Bristol-Myers Squibb. Both companies had about 24,000 users in multiple sites around the United States.)

• Projects
o Fulfilled project manager's requirements for workstation “push” applications: conducted requirement definition, pre-planning, distribution creation (versioning, registry and “ini” file changes), initial and user acceptance testing, and final distribution.
o Guided and oversaw creation of custom workstation software distribution. Communicated and interacted with project managers and users,
• Self-motivated
o Produced Application Standards and Documentation to guide Bristol Myers' IT. Chaired committee with ten members from multiple sites, coordinated meetings, negotiated differences of opinion, created standards and final documentation.
o Managed projects with no manager involvement.
• Flexibility
o Adapted to different network and email systems at Chase and BMS.

1994 to 2000
Senior LAN Administrator/Network Analyst
Keystone Mercy Health Plan, Phila., PA

• User focus
• Solved problems with/for 1st level Helpdesk staff. Provided technical assistance and personalized education as needed. Assured user “up- time”.
• Provided second level Helpdesk support-solved problems, instructed Helpdesk staff and educated users.
• Projects
• Facilitated user access to mainframes by Web enabling and port (LU) sharing via central Windows NT servers.
• Provided two remote networks (about 30 users)-with servers and workstations. Designed, implemented, created servers, installed applications, and implemented user/file security and backups.
• Developed, tested and implemented Citrix/Telecommuting solution for 40 home users. This solution enabled flexible hours for users, and freed office space in Corporate office.
• Self-motivated
• Identified users' requirement for desktop mainframe connectivity. Independently developed solutions-giving case managers Web-enabled desktop access.
• Additionally, independently identified users' need to multi-state Medicaid information access. Reviewed options, chose best one and implemented.

1993-1994
Network Manager ServiceMaster, Inc., Wayne, PA

• User focus
o Configured reliable, easy to use networks at two regional offices, including data, file sharing and printing (approx. 9 users).
o Provided pcs, email, network support and guidance for fifty local and 60 remote users.
• Self-motivated
o Independently created, distributed and supported 60 off-site laptops.

1990-1993
Unisys Mainframe input coordinator & on-line pc support.
Pierce Leahy Corp., King of Prussia, PA

• Projects/Self-motivated
o Served as main point of contact in new, advanced data entry and search tools between Pierce Leahy and National Insurance client. Communicated user requirements to developers, then verified revised code functions with end users. Finished product was a user-friendly, flexible search tool.
o Once data entry/search tools were complete, deployed them to many locations across the United States. Instruction and support were mostly by telephone.
• User focus
o Enabled more accurate and faster, user access to Unisys mainframe by greatly simplifying and documenting remote user access to mainframe.

Hardware:

HP/Compaq servers/desktops, HP LaserJet Printers (Black & White and Color), Cisco switches and AS5300 remote access routers, EMC SAN, ADIC Scalar tape library, & Unisys mainframes.

Software:

Windows XP/2000/NT 4.0 (server and workstation), MS Office Professional, Citrix Metaframe, Symantec Backup Exec for Netware/Windows, Netware 5.X, 4.X, Novell's Zero Effort Networking (ZEN), Sterling Connect:Direct, Attachmate (Mainframe) Hostaccess, MS-DOS.

Education:

-Completed 6 on-line Windows XP classes.
-Novell CNE training-Microage of Exton, -Certified Netware Engineer (CNE) 1994, also attended upgrade classes for Netware 5 and 6.
-Drexel University, Phila., PA-MSIS degree-completed about half of 60 credit program. Focused on software life cycle, human-computer interaction and database design.
-Indiana University, Bloomington, IN-MA-Telecommunications-focus on Media production and management.
? Columbia Bible College, Columbia, SC-BA in Biblical Education

Certifications
CNE

CONTACT DETAILS

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