Resume of IT Program Manager

Title
IT Program Manager

Primary Skills
Program and Project Management

Location
US-MI-Brighton (will consider relocating)

Posted
Jun-19-07

Program Manager Information Technology

Banking ~ Financial Services

Exceptional qualifications in project leadership, including the generation of $1M+ in annual revenue for ABN AMRO's mortgage division by implementing a cutting edge eCommerce system. Proven expertise in project lifecycle management and project methodologies, including Anderson Consultings' JumpStart Methodology and ABN AMRO's proprietary Project Management Methodology. Graduate of the University of Michigan's Graduate School of Business (MBA). Skilled in:


² Project Planning
² Facilitation
² System Implementation
² Business Case Development
² Forecasting
² Client Presentations
² Budget Management
² Functional & Program Management
² Vendor Selection
² Shared Services
² Resource Planning
² Project Lifecycle
² Managing Offshore Resources
² Product Rollout
² Risk Management
² Customer Relationship Management




CAREER ACCOMPLISHMENTS


ABN AMRO North America (1998-Present)

IT Program Manager -- Asst. Vice President

¨ Responsible for IT work streams leading toward transition and integration to CitiMortgage operations.
¨ Ensuring IT assets are detached or transferred as appropriate
¨ Managing software contract execution and alignment
¨ Tracking IT resource spend and reporting results on a regular basis to ABN AMRO and CitiMortgage leadership
¨ Managing IT infrastructure partners' activities.
¨ Accountable for all IT projects under the Integrated Market Strategies Division with annual program budgets ranging from $35 to $52 million dollars.
¨ Prepare portfolio forecasts, resource demand plans, and track budget versus spend.
¨ Responsible for Functional Management and Technical Leadership of IT Project Managers and affiliated project team members.
¨ Participated in the successful transition of the IT organization to an offshore application development model.
¨ Negotiate software and service contracts and faciliatate acquisition decisions.
¨ Actively apply concepts of Business/IT strategic roadmap to project initiatives during feasibility and planning phases.
¨ Negotiate project scope and project deliverables with client.
¨ Provide subject matter expertise and mentoring in the areas of project management, translation of business requirements to project deliverables and test requirements, risk identification/mitigation, use of project methodology, resource allocation, facilitation, project intervention, SOXA, knowledge transfer and other areas of expertise based on professional knowledge and background.
¨ Coordinate the activities of inter-divisional projects and recommend strategies to satisfy business needs.





IT Project Manager -- Asst. Vice President

¨ Project Manager for eCommerce (B2B & B2C), financial risk management, CRM, Telecommunications, compliance and security projects with budgets ranging from $50k-$3 million.
¨ Project Manager responsible for implementation of an eCommerce project which provides mortgage brokers a new-to-the-industry feature that is estimated at delivering $4.8M annual revenue and operational cost savings.
¨ Led the successful implementation of ABN AMRO's first CRM tool utilizing a 3rd party portal application.
¨ Responsible for regional development and deployment of enterprise-wide funding solution that required synchronization with all North American initiatives and government agency coordination.
¨ Coordinated the development of communication plans, project approach documents, and implementation strategy as the Project Manager for first project to utilize offshore resources as primary project resources.


IT Project Manager -- Systems Officer

¨ Responsible for a 3 phase, Multimillion-dollar eCommerce project that generated over $1M revenue per annum for the Mortgage Division of ABN AMRO.
¨ Led a 3 phase, innovative, cutting-edge product release that enabled ABN AMRO's Mortgage Division to pioneer simplifying the mortgage process.
¨ Managed a team of experienced programmers and analysts to develop and launch an enterprise-wide Data Mart application.
¨ Prepared eCommerce product rollout strategy and training plan for company account executives and mortgage broker community.
¨ Member of leadership team to prepare organization for CMM Level II certification.
¨ Together with the IT PMO Manager, built the department PMO from scratch including project methodologies, client relationships, reporting tools, formalized testing group, portfolio management, and project implementation strategies.
¨ Technology utilized in projects: XML, JAVA, J2EE, HTML, SQL, Javascript, ProC, C++, UNIX, Wired (OLAP), Essbase, Windows NT, .NET, Oracle, VB



KELLY SERVICES, Inc. (7/94-7/98)

Year 2000 Project Manager

¨ Responsible for Project Management of Y2K Compliance Communication Phase.
¨ Utilize Project Management software (Project Workbench) to track, analyze, and report on Y2K compliance status.
¨ Design, organize, and launch vendor/customer compliance surveys.
¨ Coordinate database development/changes and assign tasks to team members and data base developers.

Technical Support Analyst

¨ Provide technical support for Kelly Testing and Training software worldwide.
¨ Subject Matter Expert (SME) for branch support team.
¨ Identify, diagnose, and present possible resolutions for improvement on the Kelly Customer Satisfaction Index, including Conflict Resolution and Customers Urgency, using the Quality Improvement(10-Step) Process.
Technical Recruiter



EDUCATION: University of Michigan
School of Management
MBA -- Management

Concordia University
BA - Human Resources Administration

PMI Project Management Certification -- 100% core courses completed (exam pending)




PROFESSIONAL
AFFILIATIONS: United Way
March of Dimes
American Management Association


Extracurricular: Captain of company Ice Hockey Team, Asst. Director of company Golf League


PC SKILLS: MSOffice, MS-Project, Guru (CRM), EPIC/Niku, PVCS, Test Director, Visio, Oracle Projects, Oracle Financials, Project Workbench, Artemis ProjectView, Apriori, Wired (OLAP), LotusNotes, Outlook, HTLT Hills-B, UNIX and Windows.

Certifications
ITIL Foundation Certified


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