Resume of IT Director

Title
IT Director

Primary Skills
Over 15 years of demonstrated success directing the delivery of highly reliable innovative business solutions

Location
US-TX-COLLEYVILLE

Posted
May-24-07


OVERVIEW

* Proven IT executive with over 15 years of demonstrated success directing the delivery of highly reliable innovative business solutions that provide measurable return on investment and strategic value.
* Significant IT organization turnaround experience developed via the successful transformation of multiple IT divisions within WellPoint Health Networks and Kaiser Permanente. Transformed ineffective or nonexistent IT divisions into award winning teams that are now irreplaceable partners to the businesses they serve.

EXPERIENCE

2004-Current Kaiser Permanente Fort Worth, TX
Director, Solutions Design and Consulting (July 2006 - Present)
* Responsible for Solution Design and Consulting for the Mid-Atlantic, Ohio, Georgia, Colorado, Northwest, and Hawaii regions.
* Assessed each region's solution delivery capability and led efforts to ensure consistency in competence and solution development processes.
* Worked with the Enterprise Architecture (EA) executive to influence enterprise decisions on the National Systems Strategy (NSS) to ensure that Kaiser's technology initiatives achieve the highest possible return on investment. Heavily influenced the decision to eliminate technology waiver requirements that did not add business value.
* Implemented strategic performance metrics to continuously monitor solution quality, cost effectiveness, and the impact of our solutions on business and clinical objectives.

IT Director, Health Plan Administration (July 2004 - July 2006)
* Led development of multi-year IT strategic plan for Membership and Health Plan Administration.
* Led multidisciplinary departments of technology professionals across multiple geographic regions responsible for the administration of Kaiser Permanente's national health plan.
* Delivered technology solutions which streamlined the administrative functions of enrollment, billing, accounts receivable and expanded customer self service capabilities resulting in a significant reduction in administrative costs (PMPM). Received Leadership Award for successfully delivering 12 turnaround projects on time, on budget, and ahead of schedule.


* Significantly reduced the average time to market for technology solutions through the use of the Comprehensive Delivery Process (CDP) delivery methodology, adoption of Service Oriented Architecture, and the modernization of legacy systems.
* Directed technology programs which ensured Sarbanes-Oxley compliance and resolution of internal audit findings within the membership administration business unit.
* Ensured realization of benefits and effective investment project prioritization processes by using continuous improvement methodologies such as Six Sigma.
* Developed robust Service Level Agreements and reporting which enabled the effective management of day to day operations of critical systems supporting the consolidated service centers in Fort Worth and San Diego.

2001-2004 WellPoint Health Networks Thousand Oaks, CA
IT Director, Senior, State Sponsored, and Specialty Programs
* Led multiple departments responsible for the IT enablement of the pharmacy, dental, and life & disability business units.
* Successfully directed IT integration and merger activities for WellPoint's acquisition of Blue Cross Blue Shield (BCBS) of Missouri, BCBS of Georgia, BCBS of Wisconsin, Healthlink, and MethodistCare.
* Led the turnaround of the PrecisionRx business unit through the stabilization of systems, the establishment of a robust onsite technology department, and the acquisition of mission critical software.
* Delivered customer care solutions to WellPoint Pharmacy Management which led to the award of JD Power and Associates #1 ranked pharmacy benefits management company as measured by customer satisfaction.
* Responsible for the development and testing of disaster recovery and business continuity processes for Senior, State Sponsored, and Specialty program business units.

1999-2001 Riddle Technologies Dallas, TX
Director of Software Development
* Responsible for all IT operations including software development, architecture, quality assurance, and data center operations.
* Led the development and delivery of a Medicare Customer Service Center software suite which fully integrated disparate legacy claims systems and led to a contract award from CMS to provide contact center software to multiple centers serving over 40 million Medicare beneficiaries.
* Implemented software development and quality control processes using SEI CMM and PWC's Summit D software development methodology.






1997-1999 The Sabre Group / Matrix Resources Fort Worth, TX
Senior Consultant
* Consultant, architect, and lead developer for Sabre's Marketing Information and Reporting System (MIRS) project. The MIRS project was a large scale mainframe to client/server rewrite. This application was delivered on schedule and on budget and is now the primary source of revenue and marketing information for American Airlines.
* Reduced batch cycle time from 4 days to 2 hours enabling more rapid utilization of business intelligence.
* Frequent communication and presentations to both Sabre and American Airlines' executive management.

1996-1997 Fidelity Investments Irving, TX
Senior Software Engineer
* Served as Lead Developer to build Fidelity's Customer Account (CA) application, which maintains all Fidelity brokerage and fund account information managing $800 billion in customer assets. Responsibilities spanned across all phases of the development life cycle.
* Architected legacy mainframe applications for rapid integration with distributed applications such as client/server and web platforms. This architecture allowed for rapid capability development and enabled Fidelity to be first to market with innovative financial services products.
* Major contributor and team lead for Fidelity's development methodology effort which led to CMM Level 3 certification.

1994-1996 Tandy Corporation (Now RadioShack, Inc.) Fort Worth, TX
Programmer Analyst
* Responsibilities included all maintenance and enhancements to the Millenium Series (MSA) Accounts Receivable system and the Franchise system for all Tandy owned stores such as Computer City and Radio Shack.
* Lead developer in the design, construction, and implementation of a cellular telephone activation system for all retail stores nationwide.
* Performed evaluation, product selection, and introduction of software development tools to shorten legacy system development timeframes.

1993-1994 The Associates Credit Card Services (Now Citigroup) Irving, TX
Application Specialist
* Directed all Davox programming development and maintenance, fully automating many repetitive and time consuming tasks.
* Performed extensive business process flow reengineering and architected solutions which allowed for targeted customized collection strategies.







EDUCATION AND TRAINING

1994 The University of Texas at Arlington Arlington, TX
* B.S., Management Information Systems

2002 Fuqua School of Business, Duke University Durham, NC
* Blue Cross Blue Shield Executive Leadership Training

RECENT HONORS AND AWARDS

Kaiser Permanente
* 2005 Leadership Award for Project Delivery
* 2004 People's Choice Award for Highest Business Impact

WellPoint Health Networks
* 2003 J.D. Power and Associates #1 Ranking in Customer Satisfaction for Pharmacy Benefits Management
* 2002 WellPoint Chaiman's Award for PrecisionRx Business Unit Turnaround


Certifications
See above


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