Project Manager / Product Manager Resume

Title
Project Manager / Product Manager

Primary Skills
Project Management, Project Manager, Product Manager, Process Improvement, e-business, consultant

Location
US-CO-Broomfield

Posted
May-10-09


SUMMARY OF QUALIFICATIONS

IT Program and Project Manager with relevant education, and progressive experience seeking continued career progression in a project-centered IT/business environment.
• Well versed in leadership of multi-million-dollar program and project initiatives requiring full lifecycle project management and end-to-end business process development.
• Complementary skills in product management, software development and requirements gathering and cross industry experiences led to major successes including firsts in the industry.
• Expertise in converting business vision to a portfolio of technical solutions as business enablers. Track record of sustaining productive client, stakeholder and vendor relationships.
• Skilled at developing project scope, budgets, WBS, schedule, and key deliverables, ensuring achievement of milestones and deliveries across project initiative. Trusted consultant to the senior management and project teams. Experienced in working with offshore and outsource vendors.
• Strong problem solving, analytical, negotiation and communication skills.
• Diverse skills include both business and technical backgrounds and experiences in Telecommunications, Financial and Cable Industries. Healthcare IT certification primes my skills for Healthcare IT field.
• Highly effective leadership skills, managing and mentoring cross-functional teams and direct reports.
• Process- and quality-driven, with applied knowledge of project management standards, methodologies and best practices- e.g. PMBOK, software development lifecycle (SDLC), others.

EXPERIENCE

CIO/Project Manager/ Consultant, Broomfield, CO 2003 - Present
Multiple executive and consulting assignments spanning business and IT disciplines as a consultant and as an employee. Job roles include business consultancy and product & project management of high profile products and services.

TIAA-CREF, Denver, CO 2006 - Present
Business Project Manager (Consultant) / Product Manager (Employee)
Product and Project ownership of multiple software based products addressing client needs, business process improvements and product revisions to meet regulatory requirements and Pension Protection Act 2006.
• Create WBS, project charter, partner with multiple teams including IT project managers and lead the project from initiation through execution, QA and closing.
• Partner with IT PM to negotiate scope, time-lines, effort, product functionality and deliverables.
• Identify vendors (including Big 4) and recommend appropriate vendor for the projects. Partner with procurement and legal to drive contracts for resources and software licenses with the selected vendor.

Products and Projects
Reporting and Business Intelligence Platform (key customer relationship building tool)
• Delivered Sales prioritized, competitive analysis & market trends driven software platform based project. Platform integrated multiple data sources including external mutual fund rating sources.
• Successful delivery led to many fold improvements in times and substantial improvements to product flexibility and quality. Engagement of customers and Human Factors in the product design led to superior customer experience.

Customer facing product changes to meet Pension Protection Act 2006 (PPA 2006) regulatory requirement.
Project managed business process improvement & IT teams to lead a launch strategy of manual processing to meet PPA2006 followed by software based business process automation without client service interruptions.

Web based enrollment product
Tasked with analysis and project management of existing web based enrollment product, job duties included business processes improvements, inter-dependent systems and existing IT product development stage reviews and to provide a phased approach to turn around the stalled web based enrollment product.

LEVEL3 COMMUNICATIONS, Broomfield, CO 2005 -- Present
Consultant
Partner with Level3 executives and cross-function stakeholders to implement a program management office (PMO) structure for integration of Level3 systems and architecture with those of its Merger and Acquisition companies. Define role and responsibilities of portfolio managers and project managers and set up communication structure.

Provide status reports and delivery of executive level dashboard and key metrics for executives and stakeholders. Partner with offshore vendors to streamline their resource integration with Level3 resources.

Provided project management & consulting for timely deployment of 911 solutions to Level3 customers. Review regulatory requirements and insure they are met.

NORTHSTAR EXCHANGE CORPORATION, Englewood, CO 2003-- 2005
Management Consultant / Program Manager/ CIO
Northstar Exchange is a multi location B2B Company that successfully merged with its competitor. As an investor introduced management executive, responsibilities included complete IT Department management including budgets, project schedules, scope, implementations. Staff management included offshore project teams. Insure an effective QA process for quality software deployments. All targets were successfully met.

• Delivered strategy and tactics for applications and IT infrastructure, hire and mentor IT staff and provide a technology roadmap.
• Delivered program management of ROI prioritized projects; WBS, project plan and project manage cross-functional teams for on time / budget delivery of integrated software products and technology implementations. Partner with stakeholders for prioritization criteria and project selection.
• Led teams in successful multi-site implementations getting IT ready as a business enabler for rapid multi-city launches.
• Manage initiation, planning, and execution, controlling and closing processes. Implement change control board for change management. Formal and informal project meetings and status reporting.
• Partner with stakeholders and customers to establish business needs success criteria and delivery milestones. Root cause analysis, conflict resolution and escalation to stakeholders.
• Mentor teams for system selection, vendor evaluation, project scheduling, risk management, problem solving, and resource optimization.
• Implement software documentation, change control and SDLC policies and procedures.

CABLE TELEVISION LABORATORIES, Louisville, CO 1999--2003
Director of eCommerce Applications
Responsibilities included product and project management of an industry leading e-business software platform. End-to-end responsibility included project charter, project plan and its approval through project closeout. Stakeholders included executives from multiple publicly traded companies.
• Directed portfolio management of revenue-generating products and services directly impacting business. Managed all facets of program planning, architecture and technology assessment. Projects included software product development, integration of multiple products and implementations including integration with call center systems.
• Execution process included iterative project plan reviews, problem solving, negotiation and communications at all levels of management for on time, in budget deliveries. Implement change control process and lead and mentor teams for technology selection and software development including a portal development for business reports and Business Intelligence (BI).
• Provide audit and sales reconciliation capabilities for sales reconciliation between business partners and to insure regulatory requirements are met.
• Act as trusted advisor to senior executives. Budget management, contract management (including SLAs), and presentations to all levels of management. Utilize vendors, consultants and ISPs to support the complex industry wide B2B clearinghouse.
• Achieved 99.99% application uptime through consistent use of best practices for development, testing, QA, release management, and documentation.
• Business process improvements led to reduction to customer acquisition lead time while simultaneously increasing market penetration.
• Accomplished traffic growth from zero to 1 million per month, 60 million homes passed coverage and revenue flow of zero to hundreds of millions of dollars over 3+ years of the program.

AT&T BELL LABS -- LUCENT TECHNOLOGIES, Westminster, CO 1995--1999
Marketing Management, Systems Engineering
Marketing Management and planning for deploying network management product offers worldwide.
• Product and Project management of cross-functional teams to successful on time, within budget implementations. Projects included business unit web portal, business process re-engineering and managing deployments of architecture and solutions for service delivery of offers.
• Planning, research trends and forecasts for emerging markets for creating new offers for customers. Partner with Sun, Compaq, others for proper servicing of customer needs globally. Lead Customer Advisory Council to collect requirements from MNCs (Multi-National Corporations).
• Offer management and deployment of product solutions and service offers for in EMEA and CALA regions. Create business cases, develop pricing strategies, manage P&L and perform ROI analysis.
Systems Engineer for real time systems management of multimedia products.
? Gathered requirements and supported project managers to insure timely delivery of products. Performed capacity planning and interfacing with multinational customers and organizations.

U S WEST ADVANCED TECHNOLOGIES / QWEST, Boulder, CO 1988--1995
Lead Systems Engineer -- Project Manager for external vendors utilizing the systems engineering requirements to develop software product.
Manage requirements, system sizing & capacity, customers, vendors and project managers and software teams. Integrate of off-the-shelf products and utilize combination of in-house & outsourcing development.
Software Engineer for various telecommunication products.
• Developed client-server applications using communications protocols (sockets, TCP/IP) and databases.
• Provided systems analysis and design, testing, change control, QA and documentation.

TECHNICAL PROFICIENCIES

? VOIP architecture, SIP, H.323, DSI, DS3, SS7, SNMP, G.721, Gateways, gatekeepers, E.164, others.
? XML, Web services, data management, security (SSL, 128 bit encryption).
? Web server farms, load balancers, global load balancers, fibre channel storage devices, n-tier architecture, web services, IIS, Services Oriented Architecture (SOA), Web 2.0 (strong familiarity), and Web 3.0 (familiar). Clarity and MS project as project management tracking platforms.
? C++, J2EE, SQL, .NET, COM, DCOM, CSS, HTML, OOA, OOD, Rational Rose, Apache, Actuate, Crystal reports, Actuate, MPLS networks, Security, Intrusion detection, firewalls, others.
? MS Project, SharePoint Portal, Visio, Use Cases and Clarity experiences.

EDUCATION
Master of Business Administration (MBA), University of Phoenix.
Master of Science, Computer Science (MS-CS), University of Denver, Denver, CO.
Bachelor of Science, Electrical Engineering (BSEE) University of Delhi, India.
Certificate, eCommerce Strategies, Carnegie Mellon University, Philadelphia, PA.
Certificate, Healthcare Information Technology, University of Connecticut, a HIMSS program.
Project Management Professional (PMP) from Project Management Institute (PMI).

Certifications
See above


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