Resume of Technical Writer

Title
Technical Writer

Primary Skills
I like to work with interesting people who enjoy producing quality products.

Location
US-IL-Downers Grove

Posted
May-27-07

Summary of qualifications

Documentation specialist, also skilled in project management, process development, requirements management, training development, interface design, and quality management. Excellent interpersonal skills. Experienced in writing and editing for the technical, advertising, educational, and medical industries and in usability design/testing.

Experience

Motorola (2005-2007)
Consultant Technical Writer
Created printed installation manual, user manual, training materials, and specification and order sheets for broadband access product delivered over low-voltage power lines. Also delivered training.

AT&T/Lucent/Intrado Inc. (1997-2005)
Information Developer (Technical Writer)
Created online and printed documentation for a variety of products, including public safety databases, DSL modems, Internet telephones, cellular switches, and business telephone systems.
Quality Administrator
Helped functional groups design useful processes and created ISO documentation. Starting from scratch, I worked with team members to identify tasks and structured processes that were valuable quality tools to develop and maintain software excellence and ISO 9001:2000 compliance. Created and maintained internal web site for quality processes, metrics, and other quality documents. Developed and delivered process training. Certified as lead and internal auditor.
Project Manager
Project manager for Lucent Public Safety Systems/Intrado 911 database projects. Managed the creation of a team process to take control of the LPSS development and release processes. Developed Intranet site for project documentation.
Requirements Manager
Developed process for capturing product requirements and created and delivered requirements management training. Visited customers and collected requirements from product users.
Interface Designer
Created web user interface for database used by customers in multi-million dollar project.

Eli Lilly (1996)
Medical Science Writer
Created clinical documentation for FDA submission and journal publication. Developed online Help for a medical specimen management application on a MUMPS database.


AT&T (1984-1995)
Technical Writer
Created printed and online documentation AT&T products (user manuals received the only "10" rating from Teleconnect magazine that AT&T documentation had ever enjoyed), and internal specifications for publishing on the company Intranet.
South-Western Publishing Company (1968-1975)
Editorial Assistant
Edited business and economics textbooks.


Education

University of Cincinnati Evening College, Cincinnati, OH Design Program
Wingate College, Wingate, NC English Major
Continuing Education
Project Management Essentials, Lucent Technologies
Theory of Constraints in Project Management, Lucent Technologies
Project Management Workshop, Lucent Technologies
The Art of GUI, Creating User-Friendly Interfaces, Lucent Technologies
Internal Auditing for ISO 9000 Certification, Lloyd's Register
Lead Auditing for ISO 2002 Certification, Intrado
Requirements Management, Intrado
Designing Effective Online Help, STC Seminar
Human Factors Usability Design Strategies, AT&T Technical Education
Human Factors for Engineers, Purdue University
Networks, AT&T Technical Education
The Art of Negotiating, AT&T Technical Education
Information Mapping, AT&T Technical Education
Structured Writing, AT&T Technical Education

Systems Used

Operating Systems:
DOS UNIX System 7 Windows
Hardware:
IBM-compatible PC Macintosh Sun and Xerox Workstations
Software:
MS Office (Word/Excel/PowerPoint/Access/Publisher) Visio McDraw
Interleaf 5 and 6.2 (PC and Workstations) Ventura Publisher SuperPaint
FrameMaker Pagemaker MS Front Page
UNIX vi, troff, nroff HTML HiJaak
RoboHELP, WinHELP, Web Office Adobe Acrobat Paintbrush
Visual Basic 4.0 Photoshop CS2 CorelDRAW
MS Project Dreamweaver FullShot

Member, Society for Technical Communication (STC)
Member, American Medical Writers Association (AMWA)

Certifications
See above


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