Technical Account Manager Resume

Title
Technical Account Manager

Primary Skills
Account Managment/Systems Admin/IT Support

Location
US-FL-Flagler Beach

Posted
Feb-15-09

________________________________________________________________________

Objective: To obtain a position that compliments the computer and business skills
that I have acquired throughout my years of schooling and experience, consequently becoming a vital part of an organization.

Education: Bachelor of Science in Management Information Systems
Florida State University; Spring 2002

Certifications: A+ Core Hardware, Fall 2002
A+ Operating System Technologies, Fall 2002
Network +, Fall 2002

Work
Experience: Dexterra: Daytona Beach, FL
Technical Account Manager, (February 2008 -- Present)
• Support all Dexterra Mobile Device Applications.
• Support both Linux and Windows Platforms.
• Handle the entire account from a support perspective.
• Work with Project Managers' and Developers dealing with the build, updates, testing and deployments of applications to Mobile Devices.
Royal Caribbean International: Miramar, FL
Shipboard Infrastructure Engineer, (February 2007 -- January 2008)
• Support 29 cruise ships and all servers and workstations onboard.
• Work with backups, windows updates, and maintenance on all servers.
• Manage problem tickets and collaborate with vendors and/or other support staff to resolve issues.
• Build/Support/Manage the test environment.

Deployment Specialist; (April 2005 --February 2007)
? Build and Implement new technologies to all 29 ships and shoreside users.
? Lead projects through the deployment phase.
? Deal directly with project managers and directors to work on projects and timelines.
? Test and certify new systems and applications before they go into production.
? Create and script packages through Wise Installer.

Systems Specialist; (March 2003 -- April 2005)
? Answer technical support calls for over 3000 employees.
? Assist with technical support for all of the cruise ships.
? Install and configure software on users machines as well as maintain
software already installed.
? Deal with emails, follow-ups, setups and service for cruise ships.

Alpha Data Systems: Tallahassee, FL
Software Support/Network Support Technician; (June 2002 -- December 2002)
? Answer software support calls for over 300 manufacturing housing companies.
? Setup software and configure PCs to work over a network.
? Troubleshoot software errors and resolve software problems.
? Test new software releases and diagnose SQL problems in the software.

Executive Office of the Governor: Tallahassee, FL
Network Support Technician; (September 2001 -- May 2002)
? Provide Network/Computer Support for over 300 users, with over nine servers under the Executive Office of the Governor and State Technology Office.
? Setup and configure new PCs and accounts on the Domain.
? Troubleshoot system malfunctions and resolve pending issues.
? Run setup and web cast for Cabinet Meetings.

Florida State Board of Administration: Tallahassee, FL
Help Desk Support; (June 2001 -- August 2001)
? Answer tech support phone calls
? Assist users with computer related problems.
? Communicate with outside vendors concerning tech issues

Florida State University: Tallahassee, FL
Computer Lab Proctor; (September 1999 -- June 2001)
? Engage in helping students with understanding the use of a PC
and a Macintosh Computer.

Computer
Experience: Understand and effectively use Microsoft Office 97/2000/XP/2007, Oracle 10g,
Borland, Cobol, C, C++, Visual Basic, System's Management Server, Microsoft
Works, Citrix, SQL, DOS, UNIX, Linux, Windows 95/98/NT/2000/XP/Vista,
Windows Mobile/CE, Windows Server 2000/2003, Aelita, Remedy, AS400 Client
Access, Lotus Notes, VNC/PCAnywhere, Norton Ghost, CA Etrust, CA Unicenter
Remote Control, CA Asset Management, Mercury Quality Center.

Certifications
See above


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