Senior IT Manager / Director Resume

Title
Senior IT Manager / Director

Primary Skills
Infrastructure, Operations, Systems, Virtualization, high-availablity

Location
US-CA-Oakland

Posted
Aug-13-09



SENIOR IT MANAGER / DIRECTOR

MCSE & Solaris Expert Level 1000 Certifications -- Pursuing CISSP Credential

Highly accomplished professional with an excellent 16-year track record directing the design of advanced technology solutions, and building and managing IT organizations to enable continued growth.

A hands-on leader with strong technical acumen. Skilled in evaluating, recommending, designing and deploying high-availability infrastructure, virtualization, security, systems / data management, directory services, and storage management solutions to meet reduce costs, enhance performance and meet evolving business needs.

Natural communicator and team leader with strong motivational skills and ability to build, produce, and succeed. Strength in partnering with clients, business, leadership and teams to define needs and issues, evaluate risks, and strategize the execution of innovative solutions with strong TCO and ROI.


CORE COMPETENCIES
-----------------
- Strategic Business Planning
- Budgetary Planning & Control
- Technology Solutions & Direction
- Project Planning & Management
- Enterprise Security & Data Management
- Virtualization, Consolidation & Expansion
- Network Infrastructure Design & Optimization
- IT Governance & Continuous Improvement
- PMBOK, ITIL & COBIT Standards
- Customer & Vendor Relations
- Team Development & Leadership
- Change & Issue Management

PROFESSIONAL EXPERIENCE
=======================

CONFIDENTIAL -- ALAMEDA, CA - 2006-PRESENT
MANAGER, INTERNATIONAL SYSTEMS OPERATIONS
Recruited by CIO into newly established role to drive major consolidation and transformation of teams, infrastructure and systems to eliminate redundancy, reduce costs, and simplify and standardize complex environment for this manufacturer, integrator and supporter of IP-based, end-to-end networking and telecommunications solutions.
Provide dedicated leadership and framework to actively identify needs and resolve critical issues. Partner with IT leadership, executive sponsors, and PMO to define new strategic direction, create detail roadmap, design best practices, and oversee multiple, simultaneous consolidation, virtualization and decommissioning programs to enable cost savings while enhancing overall performance global IT systems infrastructure. Lead global teams in enhancing, optimizing and managing Windows and UNIX platforms supporting up to 1,300 business and infrastructure systems.
SELECTED ACHIEVEMENTS:
- Established new strategic direction and annual performance metrics for newly centralized Global IT Infrastructure team.
- Introduced new policies, processes and procedures for Global IT operations, standardizing on systems and documentation for the deployment and support of servers, services and applications.
- Directed the initial integration of 5 regional teams into a global organization; and subsequent restructuring of teams and consolidation of technologies, reducing resources requirements by 50% and delivering $2-3 million in annual savings.
NOTABLE PROJECTS & SOLUTIONS:
- Planned and coordinated the consolidation of 1,300 systems into 600 systems within 18 months, reducing footprint, environment, infrastructure, support and resource costs by 60%. Spearheaded the decommissioning of the Data Center in Hong Kong; and migrated and integrated applications and operating systems into the California Data Center.
- Championed a global system and application consolidation effort leveraging VMWare virtualization best practices, reducing costs while increasing ability to reduce timeframe in provisioning applications into production environments.
- Led the evaluation, recommendation and consolidation of 12 instances of Oracle ERP into 3 instances; and the architectural redesign of SAN and NAS environment, achieving $1 million in annual savings while improving performance of production, test and development environments.
- Migrated disparate, regional SendMail and Lotus Notes messaging systems into a global Active Directory and MS Exchange environment for more than 6,000 users across 35+ locations.
- Strengthened security and backup/recovery frameworks to reduce overall risks and vulnerability. Deployed host-based Intrusion Prevention System, Single Sign-On (SSO) authentication; and Data Leakage Prevention tools; and standardized backup/recovery operations to NetBackup and BMR platforms.


EMC CORPORATION -- SAN FRANCISCO, CA - 2005-2006
GLOBAL PRACTICE MANAGER
Brought on and given full accountability for designing and ensuring the appropriate and on-time delivery of solutions to clients, and drive continued competitive growth within the Microsoft Infrastructure Practice.
Scope of responsibilities spanned strategic business planning, team building and leadership, solution design and rollout, project and engagement management, margin and performance improvement, and customer and partner relationship management. Introduced new processes, standards, measurement systems, and tools throughout the Practice to enhance competitive standing and increase customer satisfaction. Held complete accountability for Consultants, including staffing and training, performance reviews, development planning and coaching.
SELECTED ACHIEVEMENTS:
- Introduced a new Practice Methodology to ensure consistent and successful client engagements.
- Provided technical and business expertise for competitive wins, successful solutions design and delivery, and long-term profitable client engagements.
- Consulted with clients to provide expertise on Microsoft-based solutions leveraging SharePoint, MS Exchange, Live Communication Servers, and Active Directory structures.
- Designed and delivered monthly technology seminars to educate clients on technology trends and solutions.
NOTABLE PROJECTS & SOLUTIONS:
- Designed and implemented a System and Desktop Management solution for international law firm, leveraging SMS technology, delivering a centralized means to manage all Windows-based systems.
- Led the complete migration of a 7,000-mailbox messaging environment for a mortgage company from MS Exchange 2000 to 2003, delivering advanced functionality to users.
- Managed the architectural redesign of 4-node SQL 2005 clustered environment for network device company, enhancing availability of highly transactional business application.


LEAPFROG ENTERPRISES -- EMERYVILLE, CA - 2003-2005
DIRECTOR, IT OPERATIONS
Originally retained as a Consultant to spearhead a major redesign and optimization of Active Directory and MS Exchange infrastructure and eliminate stability issues. Based upon success, recruited and given complete responsibility for strengthening IT operations to enhance the delivery of services in response to rapid growth.
Total accountability for core IT operations covering technology roadmap and strategy, systems architecture, systems administration, database administration, and technical support servicing 1,800 users globally. Led teams in evaluating, recommending, implementing and supporting systems, infrastructure and tools to enable continued business growth. Managed the appropriate and on-time delivery of multiple, simultaneous projects leveraging internal and outsourcing delivery models. Analyzed and ensured resolution of all technical and operational issues.
SELECTED ACHIEVEMENTS:
- Established new IT operations strategy and direction to effectively align IT services with evolving business needs. Instituted standards for Change, Incident and Problem Management based on ITIL best practices.
- Managed the build out of IT infrastructure to enable the expansion into Europe, Canada and China. Oversaw the design and deployment of technologies for 7 new offices in 4 countries.
- Pivotal role enabling company launch new eCommerce business to expand revenue growth.
NOTABLE PROJECTS & SOLUTIONS:
- Architected, designed and managed the deployment of global network infrastructure based on Windows and Frame Relay platforms, ensuring optimal integration and information access across all locations.
- Oversaw the build out of infrastructure for a 300,0000 square foot distribution center leveraging wireless, RFIC and supply chain technologies, consolidating outsourced distribution operations and delivering $5 million in savings.
- Managed the design, engineering, expansion and management of a standardized, high-availability eCommerce environment to support continued traffic growth.


BLACKSTONE TECHNOLOGY GROUP -- SAN FRANCISCO, CA - 2002-2003
DIRECTOR, INFRASTRUCTURE SERVICES
Selected to define strategy and framework to introduce infrastructure product and service offerings to clients.
Full responsibility for creating strategic business plan and growth strategy, profit and loss, creating service offerings and delivery models, establishing strategic partnerships, staffing and training, and building operating structure. Hired, trained and managed direct reports to ensure unified vision of Practice goals. Planned and coordinated efforts to deliver infrastructure solutions to clients throughout the Untied States and Japan.
SELECTED ACHIEVEMENTS:
- Pivotal role in building company's Infrastructure Services Practice, expanding overall service offerings and revenue.
- Recognized as a SME and presented Infrastructure Security, Windows and Email Migration, Unified Messaging and Collaboration Integration seminars to clients.
NOTABLE PROJECTS & SOLUTIONS:
- Directed efforts to assess, recommend and implement new Disaster Recovery / Business Continuity strategy for California's largest workers compensation carrier. Managed the upgrade of infrastructure at Hot Site to ensure optimal recovery of business in case of emergencies.
- Chosen to evaluate and create an outsourcing roadmap for Forbes 100 company's help desk environment to enable the possible transition to different vendor.


CONVERGENT COMPUTING -- OAKLAND, CA - 1993-2002
PARTNER / SENIOR CONSULTANT
Built an impressive record of achievements through a series of increasingly responsible positions for this professional services company. Earned 3 promotions based on consistent contributions to new product and service launches, solutions design and delivery, and customer satisfaction and retention.
Accountable for overall success of Windows, UNIX and network infrastructure projects, from initial capture of business requirements through proposal development, technical design, implementation and problem resolution. Managed efforts of Engineers and Consultants.
SELECTED ACHIEVEMENTS:
- Pivotal role in building and launching new Professional Services Organization, transforming company from hardware/software support business to a full solutions provider.
NOTABLE PROJECTS & SOLUTIONS:
- Migrated infrastructure for an International medical equipment manufacturer from CC:Mail to Active Directory and Exchange 2000.
- Designed and project managed the implementation of an enterprise IT Monitoring and Management solution California state agency to ensure optimal monitoring of more than 2,000 system devices.


EDUCATION & CREDENTIALS
=======================
CERTIFICATE PROGRAM IN PROJECT MANAGEMENT
UNIVERSITY OF CALIFORNIA, BERKELEY EXTENSION


CERTIFICATIONS & PUBLICATION
============================
Microsoft Certified System Engineer (MCSE) / Solaris Expert Level 1000
Pursuing Certified Information Systems Security Professional (CISSP)
Co-Authored, “Microsoft Exchange 2000, Conference Server, and SharePoint Portal Server”, Sams Publishing, 2001


TECHNOLOGY PROFICIENCY
======================
MS Windows 2008/2003, RedHat Linux, Solaris 8/10, VMWare, MS SharePoint Server, NetApp, Cisco, IPSec, VPN, EMC Clariion
MS Exchange, Active Directory, Identity Integration Feature Pack (IIFP), SQL 2005, BMC Remedy, HP OpenView, Zenoss Enterprise
Veritas NetBackup & Volume Manager, Symantec End-Point Protection Manager, Proofpoint Enterprise & Protect

Certifications
See above


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