systems analyst Resume

Title
systems analyst

Primary Skills
AREAS OF EXPERTISE:

Location
US-TX-austin

Posted
Mar-11-09


SYSTEMS ANALYST
Solutions-focused technical professional with extensive experience managing system and network operations supporting end-user needs. Lead system design and upgrade projects involving servers, workstations, and peripherals. Strong communication and interpersonal skills; interact effectively with technical and non-technical colleagues and team members, providing support and training. Ensure high system functionality to enable efficient and productive business operations.
AREAS OF EXPERTISE:
• System Analysis / Design / Upgrade • Configuration / Installation / Maintenance
• Troubleshooting / Problem Resolution • System Security / Access Management
• Team Coordination / Leadership • End-user Training / Support
TECHNICAL PROFICIENCIES
Certifications: A+ Hardware Certification
Platforms: Windows XP / Vista
Tools: Microsoft Office Professional, Lotus Notes, Hyperion, Mobius, Business Objects, Veritas, Java, LAN / WAN
Hardware: Servers, Printers, Handheld PDAs
PROFESSIONAL EXPERIENCE
Sherwin Williams, Cleveland, OH 2000 to 2008
LAN Analyst (2005 to 2008)
Supported day-to-day PC and network applications on both client and mainframe servers. Responded to Help Desk issues related to software, network, printer, and server issues impacting users. Held responsibility for WAN / LAN and remote server security; managed user access rights and assisted with password login, application access, and Internet usage training. Maintained wireless handheld network clients for Blackberry and Treo users; configured Verizon and Sprint software, connectivity, and email.
Key Achievements:
? Created user documentation to assist in remote operation and troubleshooting.
? Oversaw implementation of networking and data communications programming to interface central computing resources with desktop computers.
? Coordinated integration efforts, developed operational procedures, and implemented and supported LANs and WANs with nodes.
? Built, maintained, and repaired computer systems to improve speed, reliability, and efficiency of operation.
Systems Lab Support Specialist (2003 to 2005)
Managed creation and launch of PC Support lab to coordinate configuration for systems and peripherals during companywide Operating System upgrade. Established necessary automation procedures to complete project on time. Participated in installation and troubleshooting at headquarters and supported external manufacturing facilities, store locations, and training sites.
Key Achievements:
? Developed and implemented desktop computing and networking standards and procedures to simplify network environment and troubleshooting.
? Directed electrician to install network cabling in alignment with industry standards during renovation project.
? Collected Frequently Asked Questions and wrote formal answers to ensure accuracy of responses and consistency among Help Desk personnel.
? Followed departmental procedures to purchase, configure, and install new and recycled hardware systems, maintaining corporate standards for system compatibility.
Desktop Support Specialist (2000 to 2003)
Provided a range of technical support and troubleshooting for systems and printers. Maintained network server processes using Novell and mainframe UNIX connections. Liaised with vendors to coordinate hardware repairs. Served as member of corporate upgrade team, assisting with upgrade, recycling, and troubleshooting project for field sales force systems.
Key Achievements:
? Successfully oversaw installation of wireless print servers, PCs, and laptops during upgrade from LAN at Waco, TX manufacturing plant.
? Created and implemented replacement and recycling of Lantronix print servers upgraded to wireless equipment; reconfigured printers and installed systems.
EDUCATIONAL BACKGROUND
Allegheny College, Meadville, PA
Bachelor of Arts in Fine Arts

Professional Development:
~ Linkage Client Server Program: Programming and Application of Client Systems for Server Connection and Relationship to a Productive Network Using Oracle Products
~ Customer Service Training: Resolving Customer Service Issues by Understanding Personality Types

Certifications
See above


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