Resume of PC Technician

Title
PC Technician

Primary Skills
Expertise in advanced hardware, software and networks including PC/Desktop upgrades and networking.

Location
US-NJ-Denville

Posted
Apr-06-07


CAREER OBJECTIVE
Exploring career opportunities to utilize Information Technology, PC Expertise, Installation, and Troubleshooting abilities in actively supporting the IT operations of a progressive organization.

QUALIFICATIONS
* Expertise in advanced hardware, software and networks including PC/Desktop upgrades and networking.
* Demonstrated analytical, problem identification and solution implementation skill sets.
* Career record built in providing high quality technical support.
* Strong record of performance as both a Technical Consultant and PC support venture Technician.
* Adept at meeting stringent project deadlines on a consistent basis.
* Built highly positive relationships with clients, end-users and management.
* Orchestrate and deliver high quality problem resolution and application/equipment upgrades.
* Expert in multi-tasking multiple PCs simultaneously.
* Results-driven IT professional focusing on productivity, efficiency and profitability improvements.
* Provide innovative solutions to strategic business issues/problems.
* Well organized with strong detail orientation.
* Capacity to deliver prompt and effective service calls with rapid 'up-time' results.
* Strong team player with excellent consultative/advisement skill sets.



TECHNOLOGY SKILLS
Databases: MS Access
Platforms: Windows XP/2000/NT 4.0/98/95, MAC OS X 9x/10x, MS DOS 6.22
Networking: Modems, Routers, Switches, Cabling, Wi-Fi Connections, LAN Installations
Software: MS/XP Office Suite (Word, Excel, Access, PowerPoint) Adobe Acrobat, In Systems' Calligo Document Management Systems, PC Anywhere, Antivirus, Spyware and other malware
Removal tools, Registry optimization general PC clean-up tools


PROFESSIONAL EXPERIENCE
PC Technician/Service Writer/Computer Consultant, CompUSA, Parsippany, NJ 2006-Feb 2007
* Performed detailed assessment of client PC/Laptop hardware/software problems.
* Repaired and upgraded computers both hardware and software as needed.
* Performed Sales functions for new products and computer equipment.

PC Technician, Jiffy Tech Computer Services, Rockaway, NJ 2005 - Present
* Recruited to serve as on-site computer technician.
* Tasked with PC problem troubleshooting assignments.
* Perform installation of diverse software applications including anti-Spyware, anti-virus, ad-ware and pop-up blockers.
* Conduct in-depth PC maintenance covering disk clean-ups, IE connection problem repairs, DSL, cable and dial-up connection troubleshooting.
* Successfully install back-up systems, printers, scanners and various peripherals.


JOHN P. REED
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* Effectively service/maintain multiple operating systems on laptops and towers.
* Contribute diverse PC maintenance in course of servicing over ten machines simultaneously.
* Deliver quality training/instruction to client base concerning software and weekly maintenance.
* Expert in client assistance, education and building positive relationships.

Quality Assurance Tester
SBLI-USA/Mutual Life Insurance Corporation, NY/NJ 2003 - 2004
* Retained to deliver effective quality assurance testing for national rollout of 25+ new insurance products
* Played similar role in launch of backbone website including testing utilizing scripts, detailed Excel profiles and reports.
* Ensured comprehensive testing of production document "CAP" program.
* Monitored and ensured client specific data verification using In Systems' Calligo Document Management System, an Internet-based application.
* Utilized MS Excel and XP Office 2004 for error log reporting, documentation and management.
* Streamlined Excel error reporting log system, increasing report processing time by at least 30%.
* Upgraded production efficiency and continuity through development of custom log templates.
* Gained client confidence and trust in short order.

Consultant, Professional Computer Services, Denville, NJ 1995 - Present
* Started-up and run business supplying comprehensive hardware/software and network support to broad-based client network.
* Successfully design, configure, build and upgrade PC systems.
* Specialize in installation of such operating systems Windows XP/2000/98, Windows 2000 Advanced Server, SUSE and Red Hat Linux.
* Install/configure LANs, routers, Wi-Fi, printers, scanners and modems.
* Perform insightful troubleshooting of systems, networks, audio and software applications.
* Known for delivery of personalized attention and cost-effective solutions for client PC upgrades.
* Have built and maintain steady repeat business.

OTHER BACKGROUND
In previous assignments acted as Production Consultant/Technician, Transaction Billing Resources, Hazlet, NJ, and as CEO/President/Owner, J. Patterson Scenic Studios, Inc., South Kearny, NJ. These positions saw the development of superior managerial, technical, production, business development and operations abilities.


EDUCATION
The Chubb Institute, Parsippany, NJ
Network Technologies Certification, Net-Tech Program, GPA 3.96

Wagner College, Staten Island, NY
B.A., Speech and Theatre, GPA 3.84
Wagner College Study Program, Bregenz, Austria

Certifications
See above


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