Resume of Telecommunications Professional

Title
Telecommunications Professional

Primary Skills
extensive experience in voice, data and video networking.

Location
US-MN-Duluth

Posted
Feb-14-08


BACKGROUND SUMMARY

Information Systems professional with extensive experience in voice, data and video networking. As a Telecommunications Professional, I have used my technical abilities to be successful in design, analysis, project management, acquisition, installation, and support of these networks. Beyond possessing technical skills I have succeeded by guiding, leading, managing, and teaching others and by being a team player who works well with cross-functional teams. I have experience with a wide range of firms including telecommunications, technical, mining and manufacturing, financial, transportation and government.

WORK EXPERIENCE

Enventis Telecom Duluth, MN 6/2005 to 11/2007
Enventis Telecom is a full-service telecommunication provider offering voice, data, and video services.
Network Operations Center Operations Staff
Responsible for proactive support for Enventis Telecom customers for complex telecommunications systems and the Enventis transport systems from DS1 to OC192 circuits. This includes proactively monitoring the health of the network by internal network surveillance and performance systems, troubleshooting complex telecommunications networks, keeping the customer updated on the status of a problem and resolution, and escalating issues to the next level of repair if it cannot be resolved.

TDS Metrocom formerly USLink, Duluth, MN 2001 to 2/2005
TDS Metrocom is a full-service telecommunications provider offering Local, Long Distance and Internet communications.
Project Manager/Network Services Account Specialist (Position Eliminated)
Responsible for the installation of telecommunications transport services for customers by coordinating all aspects of installations including scheduling, labor, contract adherence and coordinating internal as well as external parties. Provided customer focused sales support to the sales professionals and provided tailored telecommunications solutions to TDS Metrocom customers. Designed and communicated practical and cost effective telecommunications solutions that met high level customer needs utilizing TDS Metrocom's existing network to ensure maximum reliability.
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* Gathered pertinent data and inputs from the customer site. Researched solutions including contacts with vendors and TDS Metrocom's internal Network Services group.
* Provided expert knowledge in sales and installation conference calls for the challenging telecommunications projects including data applications and private networks.
* Supported the sales force by presenting technical analysis to customers, support recommendations, and answering pertinent questions.
* Managed the transition from telecommunications design to implementation by the Network Services group.
* Supervised and project managed the installation and turn up of telecommunications products.
* Interfaced with all TDS Metrocom departments to resolve and fulfill customer requests for service and installation.
* Interfaced with all departments in TDS Metrocom, building relationships and promoted teamwork to maintain a productive relationship to fulfill customer's needs.
* Assisted the Director of Network Services, Director of Sales and Marketing with other special projects and assignments.


ENBRIDGE U.S., formerly LAKEHEAD PIPE LINE CO., Duluth, MN 1998 to 2001
Lakehead Pipe Line transports petrochemicals through the world's longest pipeline.

Senior Telecommunications Analyst (Corporate moved to Houston TX)
Responsible for the design, analysis, project management, installation, acquisition and support of the corporate telecommunications infrastructure including voice, data and video switching for the world's longest petrochemical pipeline. The corporate network carries centralized business systems as well as critical real time pipeline control systems (SCADA) information.
* Developed a one million dollar annual operating budget and a one hundred thousand dollar capital budget to support the wide area network for pipeline control.
* Provided proactive responses by monitoring the local and wide area networks to solve telecommunications problems making the pipeline highly reliable in its operation.
* Designed changes to the telecommunications infrastructure to enhance the domestic and international operation of the pipeline.
* Supervised and project managed the work of ENBRIDGE and contract employees on large telecommunications projects for more efficient operation of the network.
* Achieved a high level of customer satisfaction by assessing and analyzing customer communication requirements and designing solutions.
* Provided expert knowledge of network monitoring and capacity planning to implement the strategic goals of the organization.
* Initiated a renegotiation of the telecommunications contract that saved $1.8 million.

AMERICAN EXPRESS, Minneapolis, MN 1996 to 1998
An international financial corporation.

Network Architect, Design Consultant, Project Manager
Responsible for the overall architecture of a 15,000 node wide area network, including computing standards, network communications standards, infrastructure architecture and physical systems architecture.
* Managed the communications infrastructure that provided the backbone for centralized business system and achieved a high level of reliability.
* Organized and validated high-level business requirements into system technical requirements and then defined the system level architecture for integration of corporate applications on the network.
* Ensured that technical issues were resolved for the telecom projects, conducted make-buy analysis and supported the project managers and the project engineer to achieve smooth integration of applications.
* Managed and designed the communication projects to design system level requirements into standards to be implemented by project teams to ensure the integrity of the network.
* Created long term architecture vision for American Express.
* Documented and communicated Technical Architectures.
* Defined and implemented standards for others to follow in the use of technology.
* Developed and implemented methods to ensure architectural standards are followed
* Ensured all areas within the distributed IT organization are participating in the Engineering Architecture.
* Maintained an ongoing awareness of emerging developments and trends in technology.
* Provided guidance and direction on project reviews, architectural decisions and ensured new projects fit in with the overall strategic vision.
* Reviewed all IT projects. Which included project discovery; determination of impact to the infrastructure groups and led in the architecture of the project and recommended the solution for each project.
* Performed project architectural reviews


PHELPS DODGE CORPORATION, Phoenix, AZ 1994 to 1995
An international copper mining and manufacturing corporation.

Network Services-System Engineer (Outsourced)
Responsible for the planning, design and management of the corporate telecommunications infrastructure and staff.
* Managed and designed a voice, data and video network for twenty-six countries world wide to insure corporate communications for all company entities.
* Project Manager for the implementation of the corporate telecommunications infrastructure to insure that all vendors and staff met the needs and deadlines of the Company.
* Supervised the work of Phelps Dodge technical employees to ensure the smooth operation of the corporate telecommunications network.
* Analyzed the networking needs for all Company entities, to ensure corporate standards were met.
* Re-designed the telecommunications infrastructure, which saved $2,500,000.
* Developed a $2 million operating budget.

SAINT LOUIS COUNTY, Duluth, MN 1986 to 1994
The third largest County in the United States.

Senior Telecommunications Analyst
Responsible for the management and technical coordination of all activities associated with telecommunications for sixty locations throughout Saint Louis County. This included network design, management of technical staff, budgeting and procurement of equipment.
* Designed and implemented the County telecommunications infrastructure for voice, data and video needs saving Saint Louis County several million dollars.

EDUCATION
University of Minnesota, Duluth
Bachelor of Arts, Industrial Technology Electronics Specialization

INTERESTS
Facilitated for the Duluth Wide Area Network Group.
Board of Directors, Youth Development, ESS Soccer.

Certifications
See above


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