Resume of Business Analyst

Title
Business Analyst

Primary Skills
Business Analyst

Location
US-CO-Elizabeth

Posted
Aug-10-08

Experience Summary

• 9 years of data and business analysis experience in the telecom industry, publishing and finance areas.
• Highly experienced in software development life cycle including requirements analysis, testing, customer training and defects tracking.
• Strong data verification and comparison abilities through several automatic tools, applications, systems and documentations.
• Extensive testing experience involving planning and writing test cases, supervising tests execution along with performing complex and sensitive tests.
• Excellent analytical, organizational, communicational, work ethic and customer service skills.

Employment History

Business Analyst, Dex Media, Aurora, CO 02/06-Present
BOSS (business operations support strategies), National group.
• Work with multiple departments within the business (Dex/RHD) and Software development (Amdocs) in the national area to design improve and maintain the system.
• Analyze the system against the requirements, compare between the old and the new systems, document the results, and communicate gaps and possible issues to the relevant groups.
• Analyze processes to promote effective operations through standardization, improvement, simplification, discontinuance, or other methods.
• Plan and write test cases based on the requirements or defects corrections, supervise their execution by the testing team, perform complex and sensitive tests.
• Investigate system claims from different national operations departments; validate the data, advise the relevant groups for software/data related issues, or for valid/invalid claims.
• Provide monthly national claim reports, analyze the financial results and communicate the results.
• Update working procedures and train National Ops of any system/procedures changes.
• Develop, maintain and distribute the “Error resolution matrix”. This matrix provides the order analyst detailed instructions and steps to solve all the possible errors using the system.
• Initiate and participate in meetings with the different software and business units.
• Develop work plan based on the different priorities tasks and deadlines.
• Provide guidance for business related questions and issue.

Major Achievements and rewards
• During claims investigation, found claims that were not legitimate which saved the company more than 100,000$.
• Outstanding Leadership (10/2007) - 3rd Quarter Operations Team Award Support National Ops team to become more efficient in processing rejects and improving accuracy.
• Support the deployment of NIS on the web, which transferred national related functionality from the old system to the new Amdocs Advertising Customer Relationship Management (A-CRM) system.

National Customer Service, Dex Media, Aurora, CO 07/04 -- 02/06
Claims & Collections Analyst
• Investigated and negotiated claims with outside agencies to resolve billing and published.
• Monitored and collected overdue payment information for 30-40 national accounts that were under my responsibility. Established and coordinated payments arrangements between the accounts and the upper managements.
• Communicated product information, pricing programs, deadlines, and rates to advertising agencies.
• Wrote documentation to facilitate error correction, error assignment, and audit files.
• Adjusted customers' records and created tracking reports using multiple systems and applications (Order Enterprise, Amdocs A-CRM, National Interactive System, MSA (Dex accounts receivable) and M204 Tracking).
• Handled transfer activities between different accounts, maintained customer files and transfer information including proper channels for proprietary information.
• Consulted with the legal department, provided information and documentations to represent Dex in court action for collections, and bad debt.

National Account Representative 03/99 -- 06/04
National Order analyst
• Analyzed the order information based on the business rules (Dex), reviewed the reconciliation report (Recon) for discrepancies between the order information to Dex's database. Fixed the data if possible or addressed the issue to the relevant business group/national clients.
• Reviewed and promoted marketing programs, handled adjustments related issues and conflicts using the different national accounts' applications.
• Plan the work based on the company's schedules to ensure all directories publications deadlines were met, using an extensive network of communications with internal as well as external customers.
• Participated in the management relief (MR) program, supervised a staff of 12 employees, assisted and provided technical support.
• Handled transfer activities between accounts and listing changes activities, verified the transactions, made the necessary changes or addressed possible issues to the relevant groups.



Pricing Administrator, OppenheimerFund, Inc., Denver, CO 02/94 -- 02/99
• Handled the daily pricing for over 300 mutual funds; Input updated pricing to the NASDAQ system.
• Monitored all domestic equities and bond securities, pricing for calculations of NAV (Net Asset Value) and acquired prices from traders and brokers.
• Produced quarterly board reports (144a Security Sold).
• Back-up support for all new issues (sort “Sort” & “Buy” tickets).
• Back-up support for all pricing administrator.

Administrator Assistant to Vice President
• Main coordinator to NASDAQ/Reporting of NAV's.
• Organized and Prepared financial statements.
• Weekly maintenance of final pricing for the Money Market Group.
• Trained office personnel one-on-one with computer systems (NASDAQ, Pricing System).
• Back-up pricing personnel
• Coordinated phone set-up for new hires, department meetings, luncheon, traveling and events.

Applications

• Microsoft Office Applications: Outlook, Excel, Power point, Word.
• Amdocs Advertising Customer Relationship Management (A-CRM)
• Amdocs RTMS
• Mercury Test Director/Quality Center
• Order Enterprise
• National Interactive System
• MSA
• M204 Tracking
• NASDAQ system
• Pricing System




Education

University of Phoenix, Lone Tree, CO 03/08 - Present
Pursuing an MBA degree (Masters of Business Administration)

DeVry University, Denver CO. 11/02 -- 10/04
Bachelor of Science in Business Administration - Accounting, Business Information
Systems, E-commerce, Operations and Project Mgmt. 4.0 GPA

Denver Technical College, a division of DeVry University 09/99 -- 06/02
Associates Degree of Applied Science in Network and Systems Administration

Certifications
See above


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