Windows XP Operating System,
Microsoft Word (98-2010),
Microsoft Power Point (98-2010)
US-OK-Shawnee (will consider relocating)
Ambitious Technical Support Specialist with extensive customer service experience and diverse computer applications background.
Programming and design skills Strong analytical skills Comfortable with change Vendor/Client relations Excellent communication skills Document management Technical help desk experience
Excellent problem-solving abilities Hands-on and proactive Computer applications Strong collaborative skills Extensive experience with customer service Team building/leadership Excel in learning new applications/systems very quickly
Skills Experience Total Years Last Used ------ ---------- ----------- --------- Windows XP Operating System 5 12/2011 Microsoft Word (98-2010) 6 Present Microsoft Power Point (98-2010) 5 11/2011 Microsoft Visio (2010) 1 9/2011 Microsoft Excel (2008) 3 1/2012 Microsoft Access 1 1/2012 Lotus Notes 1 1/2012 Windows Vista Operating System 3 12/2011 Windows 7 Operating System 2 Present
Certifications: Six Sigma - Yellow Belt Green Associate
Process Improvement: Collaborated with supervisor and team members to identify and overhaul several flaws within the database, help desk e-mail structure, and trouble ticket procedures. With assistance from a supervisor created an I.P. Address/ Host name program to ping certain ranges to provide valuable information in the troubleshooting process quickly and more efficiently. Suggested and worked directly with supervisors, regional managers, and service contractor to create a more efficient work flow model between stages of support which later became the accepted standard.
Quality Control: Consistently provided follow-up preventative support for branches past the terms of the SLA when possible.
May 2011 to January 2012 Oceé Business Services, Inc Oklahoma City, Oklahoma Document Management Support Clerk
Providing Level 3 technical support to Hertz branches and field technicians in the United States and abroad regarding their Multi-Functional Devices. Answering a shared multi-line phone for technical support questions and issues. Assisting in physical installation of devices on the Hertz Administrative Center premises and software installations globally. Verifying device and branch information with Hertz branches in the United States and Puerto Rico. Using a Trouble Ticket system to provide structured technical support to Hertz branches in the United States and Puerto Rico.
2011 Rose State College Midwest City, Oklahoma Game Design - In Progress