Document Management Support Clerk Resume

Title

Document Management Support Clerk

Primary Skills

Windows XP Operating System, Microsoft Word (98-2010), Microsoft Power Point (98-2010)

Location
US-OK-Shawnee (will consider relocating)

Posted
May-31-12

RESUME DETAILS

Career Overview

Ambitious Technical Support Specialist with extensive customer service experience and diverse computer applications background.

Key Skills

Programming and design skills
Strong analytical skills
Comfortable with change
Vendor/Client relations
Excellent communication skills
Document management
Technical help desk experience

Excellent problem-solving abilities
Hands-on and proactive
Computer applications
Strong collaborative skills
Extensive experience with customer service
Team building/leadership
Excel in learning new applications/systems very quickly

Computer Skills

Skills Experience Total Years Last Used
------ ---------- ----------- ---------
Windows XP Operating System 5 12/2011
Microsoft Word (98-2010) 6 Present
Microsoft Power Point (98-2010) 5 11/2011
Microsoft Visio (2010) 1 9/2011
Microsoft Excel (2008) 3 1/2012
Microsoft Access 1 1/2012
Lotus Notes 1 1/2012
Windows Vista Operating System 3 12/2011
Windows 7 Operating System 2 Present

Accomplishments

Certifications:
Six Sigma - Yellow Belt
Green Associate

Process Improvement:
Collaborated with supervisor and team members to identify and overhaul several flaws within the database, help desk e-mail structure, and trouble ticket procedures.
With assistance from a supervisor created an I.P. Address/ Host name program to ping certain ranges to provide valuable information in the troubleshooting process quickly and more efficiently.
Suggested and worked directly with supervisors, regional managers, and service contractor to create a more efficient work flow model between stages of support which later became the accepted standard.

Quality Control:
Consistently provided follow-up preventative support for branches past the terms of the SLA when possible.

Professional Experience

May 2011 to January 2012
Oceé Business Services, Inc Oklahoma City, Oklahoma
Document Management Support Clerk

Providing Level 3 technical support to Hertz branches and field technicians in the United States and abroad regarding their Multi-Functional Devices.
Answering a shared multi-line phone for technical support questions and issues.
Assisting in physical installation of devices on the Hertz Administrative Center premises and software installations globally.
Verifying device and branch information with Hertz branches in the United States and Puerto Rico.
Using a Trouble Ticket system to provide structured technical support to Hertz branches in the United States and Puerto Rico.

Education

2011 Rose State College Midwest City, Oklahoma
Game Design - In Progress

Certifications

See above

CONTACT DETAILS

You must be logged in and have a current resume access subscription. Login or Register »