Business Analyst Resume

Title
Business Analyst

Primary Skills
Business anaylsis and project management related to financial services applications.

Location
US-FL-Hollywood

Posted
Aug-27-09


SUMMARY OF QUALIFICATIONS:

Over 25 years experience in the financial services industry, specifically dealing with qualified employer sponsored retirement plans. Primary responsibilities have included technical support, relationship management, client service, sales/marketing support and operations in banking and mutual fund environments.

EMPLOYMENT HISTORY

Financial Industry Technical Services, Inc. (FITS)
Consultant/Business Analyst 2008-2009

Provided project support to the client and other consultants as part of a project to outsource participant recordkeeping operations to various successor providers. Support included validation of hardcopy files transferred to successor vendor, including compliance testing reports and Form 5500. Also performed Omni loan record research and coordinated the tracking and documentation of share balance variances prior to actual conversion of data and transfer of investments.

Participated in the testing of VRU and web interfaces in the post conversion environment.

Updated data bases for current plan contact information required by successor recordkeeper.


Enterprise Iron Financial Industry Solutions
Consultant/Business Analyst 2006-2008

Provided support to clients for various SunGard EBS products (PlanOffice, Omni) via telephone. Researched and resolved technical problems with submission of payroll deduction data, provided user training, documented system problems and tested software fixes.

Responsible for regular intraday extraction of information from client cash receipts systems using Microsoft Access and Excel software.

Responsible for tracking rejected transactions and daily uninvested cash aging reports.


American Funds Distributors, Inc., Norfolk, VA
Manager, Retirement Plan Marketing 2005-2006

Responsible for Eastern Division internal retirement plan wholesalers (8), working with external wholesalers and financial advisers focused on the sale and implementation of employer sponsored retirement plans, providing consultative support regarding appropriate platforms and funding alternatives.

Responsible for relationship managers (7) supporting plans sponsors and their financial advisers utilizing American Funds bundled 401(k) product (PlanPremier), assisting with technical and compliance matters and employee education and providing superior client service.

Provided coaching and development of staff, assisted with troubleshooting of service issues, coordinated efforts across four regional service centers and worked with retirement wholesalers, investment advisers, plan sponsors and plan service partners.


Benefit Resources, Inc., Sacramento, CA
Administration Supervisor -- Plan Administration 2002-2004

Responsible for a staff of 11 plan administrators working on all types of Defined Contribution and Defined Benefit plans for employers ranging in size from one to over 5,000 employees.

Major responsibility was the final review of all annual administration packages, including DOL filings and compliance and non-discrimination testing for approximately 340 defined contribution plans, including Profit Sharing, 401(k) and Money Purchase plans.


Franklin Templeton Investments, Rancho Cordova, CA
Operations Manager - Defined Contribution Services 1996-2001

Managed operations staff of approximately 35 (3 direct reports), including hiring, performance evaluations, and career development counseling.

Responsible for support services for 380+ daily valued D/C plans, representing approximately 65,000 participants and assets totaling $1.3 billion, including statement/confirmation production, all money movement and related activities (set-up of mutual fund accounts, trade initiation, settlement tracking and daily reconciliation of participant records to mutual fund records) and a participant call center.

Strategic responsibilities included budgeting, staffing and general business planning, based on projected sales estimates.


Mellon Bank, N.A., Pittsburgh, PA
Account Manager/Trust Officer 1993-1996

Responsible for a participant recordkeeping team of 8 that was responsible for the monthly or daily accounting of approximately 50 plans ranging in size from 50 to 35,000 participants.

Provided technical sales and marketing support to sales force for written proposals and product presentations.

Responsible for client service and relationship management for largest daily valuation D/C plan ($2billion/85,000 participants).

Signature Benefits Consultants, Massachusetts Mutual, Chicago, IL
Manager 1990-1993

Responsible for 3 plan administrators, providing customer support and annual administration services for approximately 250 defined contribution plans.

Provided technical sales and marketing assistance to agents for presentations, employee meetings, and general client service.

Available to travel 80-100%

REFERENCES AVAILABLE UPON REQUEST

Certifications
See above


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