IT Support Technical Help Desk Resume

Title
IT Support Technical Help Desk

Primary Skills
IT Support Troubleshooting & Issue Resolution/Remote to End-user/PC Anywhere/Windows 2000/WindowsXP/Vista.

Location
US-CA-Fullerton

Posted
Nov-10-09

To secure a management position in a high growth company with considerable advancement opportunities, with an interest in computers where my ten years experience in sales can be utilized by a progressive and innovative company.

Professional Profile:

Computer Repair Technician/IT Support Troubleshooting & Issue Resolution/Remote to End-user/PC Anywhere/Matrix software/Windows 2000/WindowsXP/Vista/Client Relationship Management/Root Cause Analysis/System Implementation/Rapid Ticket Response Times/Detailed Documentation.
Good DMV/ Class B Permit Endorsements: Gen/ A.B./Pass: California Sales Contract Development and Proposals, (Bids) New Business Accounts/Customer Service and Client Negotiations/Collections/Development Marketing Research/Consultation Sales and Telemarketing/Sales and Customer Service/Training Information Presentations and Fundraising//Pest Control Inspector.

Experiences:

2008 - 2009 Assoc Operations Specialist The Home Depot Austin, TX
IT Support Desk. This position serves as first point of contact for the stores to support all applications software/hardware, front and back end systems to resolve technical issues.

2007 - 2008 Call Center Customer Care Rep PRC Austin, TX
Responsible for Customer Service to Identify Customer needs, Technical Services and Support. Provide First Call Resolution for Verizon Wireless Customers.

2007 - 2007 Call Center Collections/Closing Team Copperas Cove, TX
GC Services Inc. Responsibilities include collecting from delinquent Credit Card holders.

2005 - 2006 Sales Rep Anaheim Hills, CA
Adt Security Services: Responsibilities included telemarketing and business development for new accounts.

2003 - 2004: Termite Sales/ Inspection Mission Hills, CA.
Ecola Services: Performed pest control inspections for homeowners and businesses. Developed and Submitted bids for new accounts.

2001 - 2003: Termite Sales / Inspector, Santa Ana, CA
Trader Termite Control: In addition to performing inspections, prepared bids and presented treatment programs to new customers.

1997 - 2001: Sales / Pest Control Inspector, Orange, CA.
Truly Nolen: Responsible for all aspects of termite control for homeowners and businesses.

1992 - 1997: New Accounts Manager & Termite Inspector, Orange, CA.
California Cities Termite Control: Responsibilities included telemarketing and business development for new accounts. Provided inspections and treatment programs to homeowners and businesses.

Education:

March 1993 Microcomputer Repair Technician
North Orange County Regional Occupation Program Certificate of Completion

High School Graduate

Certifications
Microcomputer Repair Technician
North Orange County Regional Occupation Program Certificate of Completion



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