IT Support Technical Help Desk Resume




Title
IT Support Technical Help Desk

Primary Skills
IT Support Troubleshooting & Issue Resolution/Remote to End-user/PC Anywhere/Windows 2000/WindowsXP/Vista.

Location
US-CA-Fullerton

Posted
Nov-10-09

RESUME DETAILS
To secure a management position in a high growth company with considerable advancement opportunities, with an interest in computers where my ten years experience in sales can be utilized by a progressive and innovative company.

Professional Profile:

Computer Repair Technician/IT Support Troubleshooting & Issue Resolution/Remote to End-user/PC Anywhere/Matrix software/Windows 2000/WindowsXP/Vista/Client Relationship Management/Root Cause Analysis/System Implementation/Rapid Ticket Response Times/Detailed Documentation.
Good DMV/ Class B Permit Endorsements: Gen/ A.B./Pass: California Sales Contract Development and Proposals, (Bids) New Business Accounts/Customer Service and Client Negotiations/Collections/Development Marketing Research/Consultation Sales and Telemarketing/Sales and Customer Service/Training Information Presentations and Fundraising//Pest Control Inspector.

Experiences:

2008 - 2009 Assoc Operations Specialist The Home Depot Austin, TX
IT Support Desk. This position serves as first point of contact for the stores to support all applications software/hardware, front and back end systems to resolve technical issues.

2007 - 2008 Call Center Customer Care Rep PRC Austin, TX
Responsible for Customer Service to Identify Customer needs, Technical Services and Support. Provide First Call Resolution for Verizon Wireless Customers.

2007 - 2007 Call Center Collections/Closing Team Copperas Cove, TX
GC Services Inc. Responsibilities include collecting from delinquent Credit Card holders.

2005 - 2006 Sales Rep Anaheim Hills, CA
Adt Security Services: Responsibilities included telemarketing and business development for new accounts.

2003 - 2004: Termite Sales/ Inspection Mission Hills, CA.
Ecola Services: Performed pest control inspections for homeowners and businesses. Developed and Submitted bids for new accounts.

2001 - 2003: Termite Sales / Inspector, Santa Ana, CA
Trader Termite Control: In addition to performing inspections, prepared bids and presented treatment programs to new customers.

1997 - 2001: Sales / Pest Control Inspector, Orange, CA.
Truly Nolen: Responsible for all aspects of termite control for homeowners and businesses.

1992 - 1997: New Accounts Manager & Termite Inspector, Orange, CA.
California Cities Termite Control: Responsibilities included telemarketing and business development for new accounts. Provided inspections and treatment programs to homeowners and businesses.

Education:

March 1993 Microcomputer Repair Technician
North Orange County Regional Occupation Program Certificate of Completion

High School Graduate

Certifications
Microcomputer Repair Technician
North Orange County Regional Occupation Program Certificate of Completion


CONTACT DETAILS

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