Sr QA/Test Manager Resume

Title
Sr QA/Test Manager

Primary Skills
Excellent QA/testing skills, detail oriented, anaytical, innovative, quick study, and problem solver.

Location
US-MD-Sykesville (will consider relocating)

Posted
Jul-06-09

SUMMARY:
Very experienced senior Quality Assurance/Test Leader with a diverse wealth of experiences and skills. Experienced in many development methodologies in both commercial and government activities, solo or as part of a team, always brings expert QA and testing knowledge and practical experience to bear on any project. Able to leverage extensive experience while expertly and expediently accomplishing all tasks with an eye towards adherence to product and customer requirements, development standards & guidelines, industry best practices, while at the same time emphasizing user-friendly, smart, and sensible applications and products. Regularly masters new products and applications in diverse industries. Always open to new ideas with a strong desire to expand knowledge of systems and processes.

APPLICATON & SYSTEM EXPERIENCES:
Industry areas: Inventory and Manufacturing processes, Federal Budget interfaces, Mortgage Information, Health Care Insurance/Consumer Directed Healthcare (CDH/CDHC), CMS Healthcare/Medicare provider, plan, & payment systems, Single-Sign on (SSO); Internet and Intranet site development and content management applications, Investment accounts maintenance, Information Security: secure access systems; Identity & Access Management (IAM); etc. Internet product tracking and distribution, and hard- and software for Telecommunications.
Industry Guidelines: The Capability Maturity Model -- Integrated (CMM/CMMI), and; the Information Technology Infrastructure Library (ITIL).
Applications, Systems, & Platforms: Mainframe; client/server; web interfaces; web services; 2/3 tier; intranet/internet; RF (remote) touch screen terminals; Pre- and Post Firewall Applications; LAN Network installation and maintenance; TCP/IP protocols; Multi-subscriber and dictionary oriented retrieval systems. Java; J2EE; Javascript; Java Business Layer (JBL); Java Message Systems (JMS) -- Message Queues & Topic; Role Based Access Control (RBAC); Single Sign On (SSO); Pega/PRPC; Linux RedHat Enterprise & Fedora; Siteminder; RSA; HTML; HTTP; C++; DB2 5.2; Web Objects; Vignette Storyserver; Crystal Reports 8.0; IBM's WebSphere Portal Server, WebSphere application Server (WAS); Identity and Access Management (IAM) -Tivoli TIM/TAM, FIM, Directory Server, and IBM Websphere; AmberPoint SOA Management System; Systinet Registry; WebTrends Analytics Tool; Struts; XSL; XML; SOAP; Elsinore Visual Intercept Defect Tracking tool; Mercury Quality Center (MQC); PeopleSoft 7.5 & 8.4; ETL processing; TIBCO Enterprise Message Services (EMS) & Business Works (BW); B2B Services; Electronic Data Interchange (EDI); Rational Requisite Pro 4.5; UPS' Dispatch Planning System; ACT's ACTRAX and Tagit!; Sato and Datamax Barcode Products; Federal Financial Management System software; Oracle 7,8,9,& 10; DB2; Endevor; Adobe PDF documents; Microsoft Windows 95,98, NT, 2000, XP, Vista; Office 97, 2003, & 2007; Project, DOS, Visual Basic, Visual Studios 6.0, etc; Visual Source Safe; VB.net, SQL; SQL Plus; SQL Server; Sharepoint; Netscape & Firefox browsers; Lotus Notes 5 & 6.5; Power Builder 6.5/7.0.2; Lava-Steele Spyder defect tracking system; SUNOS and Solaris; SCO UNIX/Xenix; Xwindows; DEC UNIX V; VAX/VMS; ATT ASH 3B15; NCSA Mosaic,Bay Networks routers; Tactical Ground Intercept Facility (TGIF & TIF2); Framemaker5; Interleaf5; M204; Delta Data systems; Medicare Advantage; and many more

SPECIFIC WORK EXPERIENCES:
TEST MANAGER CONSULTANT Jul07 -- Present
CareFirst BCBS, Inc./CPSI-Owings Mills, Md

Test Manager-Lead at CareFirst BCBS for several projects. The current project involves standardizing the integration of CareFirst web-based partner applications within CareFirst Single-Sign On and Security capabilities. Coordinating all testing activities across several distinct CareFirst an external vendor development and test departments as well as three parallel projects in various locations. Ensuring test case creation and linking, test execution, aligning development support, defect management, and all status and reporting. Meeting daily with Program and Technical Delivery Managers, Test Managers, business users, and various stakeholders to ensure understanding of current plan and phase scheduling, resource allocation, and level-of-effort expectations. Creating and maintaining all testing and defect management documentation and MQC items, reporting expectations, process continuation, adherence to CMMI requirements, and other testing related activities.
Previous projects included Test Manager activity for the CareFirst Medicare Advantage project by assisting the Technical Delivery Manager in all testing related activities prior to their hiring of a full time manager. Activities included all testing related documentation to cover internally produced applications as well as several applications being produced by multiple external vendors while at the same time maintaining adherence to CareFirst CMMI process expectations. Also worked as Test Manager on two projects to produce and/or improve CareFirst's Consumer Directed Health Care (CDH) products. One of the projects was developing CareFirst's initial web-based Consumer Health Statement which involved heavy coordination across company and external entities to align data sources. The other project involved the analysis of current CareFirst consumer tools offerings, determining requirements, and improving current or selecting new web-based tools for consumer use. These tools include but are not limited to drug pricing and comparison, treatment costs, transparency, consumer education, provider selection, provider/hospital quality of care, enrollment, and other consumer directed tools. Tasks included the entire testing process and all tasks therein including strategy, plans, cases, requirements analysis, environment building and maintenance, code and document promotion and retention, versioning, and reporting.

QUALITY ASSURANCE CONSULTANT Feb07-Jun07
CMS/EDS - Woodlawn, Md

Performed QA manager activities on an EDS contract to the Centers for Medicare and Medicaid Services in development of the One Program Integrity (One PI) project. The project is part of CMS efforts to modernize their key service processes. Responsibilities included designing and implementing the project's quality assurance plan and processes utilizing current CMMI and ITIL standards. Worked with management and other project resources to create and implement Software Development Lifecycle processes and their related QA actions to support monitoring the new processes and their adherence to CMS policy expectations. Supported the project's testing team with use of working knowledge of CMS requirements, processes, and expectations.

SENIOR TEST MANAGER CONSULTANT Oct06 -- Dec06
CMS/ASRC Communications - Linthicum, Md

Tasked by the Centers of Medicare and Medicaid Services to assess IBM's development, test, and release processes and procedures used in the creation and updating of the financial software application HIGLAS. Conducted and attended meetings, reviewed all available documentation, and conducted one-on-one interviews in efforts to gather all available information. Viewed the processes in regards to the Capability Maturity Model/CMMI and Testing Maturity Model/TMM methodology accepted practices, Primarily emphasized analysis of testing tasks, documentation, and policies and procedures related to testing and release management.

SENIOR TEST MANAGER CONSULTANT Oct05 - Oct06 CMS/Tek Systems - Woodlawn, Md

Performed senior testing activities on Northrop-Grumman contracts with the Centers for Medicare and Medicaid Services (CMS) in development efforts to create and upgrade their internet applications. Responsibilities included: creation and review of design, business, and system requirements; creation of test plans, test cases, and test results reports; participation in design analysis and reviews, code reviews, validation readiness reviews, production readiness reviews and other process related meetings as necessary; continual evaluation and recommendation for improving development and release processes; evaluation of testing related tools and defect tracking software products for team usage. Conducted system and functional testing on applications destined for release to CMS and its public website. Participated in production release processes and conducted all pre- and post-release testing, verification, and validation Applications included mainframe data retrieval and selection, XML conversion processes. Monitored and participated in defect management processes, enhancement evaluations, and customer driven updates to applications in test and production environments. Supported CMS Customer Help desk operations as a Subject Matter Expert for all applications produced by Northrop-Grumman.

TEST MANAGER CONSULTANT Apr05 - Oct05 EMagination LLC - Baltimore, MD

Evaluated current development and testing processes for improvement and accountability. Created test plans, use- and test cases, and other testing related documents in order to carry out manual testing of a new application for a US Government client. Tested the application across a variety of environments and systems as well as assisted in creating self-help automated testing processes. Identified, created, and maintained use-case scenarios designed to mimic current government client field operations and procedures as well as headquarters based follow-up processing and analysis. Conducted periodic requirement reviews to insure relevance and user expectations. Created and maintained functional summaries for developers to provide them with a one-stop location for all current documentation for each function under design. Conducted research and acted as liaison with client-users to create test cases for all functionality under development. Authored all test related documentation.

QUALITY ASSURANCE MANAGER CONSULTANT Dec04 - Apr05 Secured Services, Inc. - Baltimore, MD

Analyzed company development processes and methodology to determine and recommend course of actions for initiating and integrating QA/best practices policies and procedures into their Software Development Lifecycle and production support. Created QA guidance policies and procedures as needed. Provided guidance for all project quality assurance related practices.

SENIOR QA/TEST LEAD-MANAGER CONSULTANT Apr02 - Dec04 Dept of Housing (HUD) - Washington, DC

Consulted to the Department of Housing (HUD) on a project to install and eventually upgrade their various data gathering and reporting software systems up to Peoplesoft 7.5 and 8.4. Introduced and managed standard QA processes to project mainframe and client/server development activities. Managed and conducted all software testing on the entire mainframe to client/server to PeopleSoft process. Provided support to various other project contract teams and client testers/users in a large number of testing and production environments throughout HUD. Created test strategies and plans for all levels of testing for the entire process that involved data from over 20 unique mainframe and other direct input sources. Performed unit, integration, and verification testing on patches, enhancements, and repairs to all environments as needed. Functioned as the first level help desk support responder and primary technician for all system related issues. Performed peer reviews of mainframe, client/server, and test-related documentation and procedures. Composed and edited documentation as required. Filled in as Assistant Project Manager as necessary for a variety of activities to include: trouble-shooting issues; requirements creation; documentation delivery; interacting with client; and other duties as necessary.

SENIOR QA/TEST LEAD CONSULTANT Jul01 - Feb02
Ciena Corporation - Linthicum, Md.

Performed all testing on a company developed internet application used worldwide for tracking equipment issues and their resolution. Conducted interviews with local users at their stations to view daily system usage as well as gather feedback, improvement ideas, and defect resolution confirmation. Primary help desk responder for all system related queries, issues, and assistance needs. Responsible for writing version release notes as well as maintenance of the defect tracking system. Conducted all testing for system migration of database information from Oracle to SQL.

SENIOR QA/TEST ENGINEER CONSULTANT Dec00 - Jun01
T Rowe Price - Owings Mills, Md.

Conducted a variety of testing activities to include: all testing of a new web site content management software application; User Acceptance Testing of a defect tracking application; comparison and integration testing to verify correctness of a telephone representative intranet application used for customer interaction; integration and regression testing on an internet-based central login security system while at the same time tested the client's existing customer on-line account access application.

SENIOR QA/TEST ENGINEER CONSULTANT Jun00 - Dec00
UPS Information Systems - Timonium, Md.

Analyzed and created test scenarios for client's package tracking system slated to be used nationwide in over 2000 distribution centers. Performed review sessions with developers and project managers to ensure test cases and product development were interpreting client requirements in a like fashion. Reviews were carried out for each functional interface to the end user. Authored user acceptance tests as needed.
QUALITY ASSURANCE/TEST ENGINEER Oct98 - May00
Applied Creative Technologies, Inc. -- Gaithersburg, Md

As primary test engineer conducted all phases of testing of ACT's “Warehouse Manufacturing and Inventory Control” software applications installed on a variety of service platforms. Ensured applications met client expectations, requirement definitions, company standards, and end-user friendliness. Designed, composed, and updated test scripts for in-house and client acceptance testing based on requirement documentation and experience. Composed detailed product documentation to include user guides and training materials. Utilized and maintained a close-looped discrepancy reporting system. Provided technical assistance in support of field reported issues: analyzing software and operational procedures to debug defects, train users, or devise corrections and/or alternative work methods to solve issues. Maintained software and configuration management controls for products.

QUALITY ASSURANCE ENGINEER May 98 - Oct98 Rel-Tek Systems & Designs, Inc. - Rockville, Md.

Accomplished all testing of company created application integration with federal government and commercial database environments. Assessed client needs and requirements, authored test cases, performed testing, and participated in defect management processes. Wrote customer acceptance tests, carried out in-house and client acceptance testing, trained customer representatives on testing procedures, and documented all activities related to the testing process prior to release of product.

COMPUTER/YEAR 2000 CONSULTANT Oct97 - May98 US Information Agency - Washington, DC

As part of a Y2K project at the United States Information Agency participated in design and testing of the client's newly created Y2K site. Conducted extensive data research and collection in efforts to build a client centered repository for application and hardware Year 2000 compliance readiness. Conducted Y2K testing on a variety of USIA owned equipment and applications. Designed the client's Y2K Repository Users Manual.

TESTING ENGINEER May97 - Oct97
Raytheon/E-Systems -- Falls Church, Va

As a member of a small, independent Test Team, assisted in the testing and user evaluations of a multi-million-dollar prototype communication and information handling system. Designed test scenarios, ensured proper test environment and resources were available, conducted product testing, evaluated results, and performed any follow-up action necessary to assure product acceptance by government client. Worked with off-site contractors to further identify and correct problems.

MASTER SERGEANT May77 to Jun97 US Air Force - Primarily: Ft George G. Meade, Md.

During a 20-year USAF career spent primarily in the USAF Intelligence Agency overseas and at the National Security Agency performed at virtually every level of computer operations. Positions included: Quality Assurance & Testing; Database Management and usage; System Administration; Training, Evaluating & Technical Writing; Management and User/operator. Activities involved utilization of a large variety of Department of Defense applications, systems, platforms, and environments in carrying out assigned tasks and meeting or exceeding mission objectives.

EDUCATION:
* AS, Translating and interpreting, Community College of the Air Force
* Attended a variety of computer and related courses with the USAF, the National Security Agency and various universities

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in Sykesville, MD | Resumes in Maryland

View other Sr QA/Test Manager resumes, Tester / QA resumes