SUMMARY: A Senior Quality Assurance and Testing expert with hands-on Lead and Managerial expertise in software quality assurance and IV&V as well as in soft and hardware testing; requirements formation; configuration management; release management; customer service/help desk support; and other IT related activities. Can quickly come up to speed on running projects or manage a team from start to finish. Providing an extensive catalogue of experiences to support lead and decision making activities across the software development arena including SDLC process creation. Often can bridge knowledge gaps and merge diverse development teams and processes to enable a lean, smooth development to production process with fewer resources.
SPECIFIC WORK EXPERIENCES: SENIOR INFORMATION SPECIALIST Current Position Social Security Administration -- Woodlawn, Md.
Primarily responsible for the independent quality assurance (IV&V) reviews of projects' processes and products in the SSA's primary systems IT organization. Work with Project Managers and Planning Personnel to help keep projects on track for success. Perform audits of large and small scale high-profile projects across several components. Review and modify existing Software Development Lifecycle (SDLC) process for the entire organization. Edit submitted information to modify the SDLC to make sense and be readily usable to project managers and team members. Train project managers, planning personnel, and other Information Technology related personnel in the SDLC processes, procedures, standards, guidance, and products required for SSA project development.
SENIOR SYSTEMS ANALYST Jun12 -- Sep12 Tantus Technologies/Centers for Medicaid & Medicare Services -- Woodlawn, Md.
As a senior systems analyst, oversaw an operational support organization responsible for building and maintaining the Centers for Medicaid and Medicare Services' Healthcare Integrated General Ledger Accounting System (HIGLAS). Acted as representative of CMS in performing reviews of contractor SDLC activities including testing plans, execution, and results; release management processes; interaction with external clients and developers; and other IT activities of contractor personnel and daily operations and IT software development lifecycle activities.
SENIOR IV&V TEAM MEMBER Mar12 -- Jun12 Panacea Consulting/Department of Labor -- Washington, DC
Initial member of a newly formed Independent Verification & Validation (IVV) team for the Department of Labor's Wage and Hours Division -- IT branch, tasked with helping the reorganization of the department and developing its processes. Created and implemented an IV&V plan to encompass both full start-to-finish SDLC activities as well as ad hoc and in-progress development. Analyzed tasks, researched information, determined that best course of action for responses, and documented the entire process. Acted as the IV&V subject matter expert and plan author while presenting the IV&V team and its tasks and expectations throughout the branch's employees and management as well as to all contractors and external entities as the organization refocused its IT practices.
SENIOR VALIDATION LEAD July10 -- Jan12 Intepros Federal /Social Security Administration -- Woodlawn, Md.
Managed a team comprised of contract testers and SSA analysts in the validation (testing) process of a high-profile project expected to detect billions of dollars of fraudulent SSA claims through the initial two releases. Organized and trained members to master and test a web-based application designed to convert/replace legacy mainframe and paper-driven processes as well as integrate the new product with a third party business partner. At the same time became the primary reviewer/Subject Matter Expert between test, analysis, and development for all requirements being developed and Quality Control processes and systems. Performed solution architect duties by creating detailed system scenarios to provide analysts, testers, and developers one-stop guidelines for building requirements, code, and test cases. Acted as the coordinator for initial review, assignment, and tracking of all defects throughout the project's defect process. Trained new team members on both the legacy and new systems as well as brought them to understand the requirements and system operations. Tasked to provide training in formal SSA training sessions to new employees as well as execute demonstrations for peripheral users. Provided analysis and testing support to additional projects and provided expert knowledge in efforts to automate testing. Recommended and implemented many improvements to the software development process within this SSA division.
SENIOR TEST MANAGER Oct09 -- Jul10 PNC/CGI/Dept of Treasury -- Riverdale, Md
Test manager of a team tasked with the testing of the upgrade of a web/desktop application used to transfer resources between private industry and government agencies. The project resulted in the complete upgrade of all hard- and software components within the system. A hands-on test manager position requiring determination of the test schedules, resource usage, test strategy, and defect processes. Worked with other team leads and external subject matter experts to determine release schedules & testing expectations, and interfaced with management to ensure delivery of an accurate reproduction of the current production system. Created all test related documentation, test strategies & plans; data needs; and the test cases. With no training material available, self-taught the functionality of the system and then trained additional personnel to use the system to improve testing. Oversaw the process for automating future testing efforts: identified tools; designed test data; determined execution strategy.
TEST MANAGER CONSULTANT Jul07 -- Aug 09 CareFirst BCBS, Inc./CPSI-Owings Mills, Md
As Test Manager-Lead-Coordinator at CareFirst BCBS for four projects, lead all testing efforts and activities as well as provided guidance for requirements gathering efforts. Testing activities involved several internal CareFirst branches along with external vendor development organizations. Ensured product stability, security, and reliability of all applications developed. Created and managed others in test case creation, test execution, aligning development support, defect management processes, and all status and reporting. Reported daily to Program and Technical Delivery Managers, other Test Managers, business users, and various stakeholders to ensure understanding of current plan and phase scheduling, resource allocation, and level-of-effort expectations. Created and maintained all test and defect management documentation, reporting expectations, process continuation, adherence to CMMI requirements, and other testing related activities.
Other positions (information available upon request):
SENIOR QA CONSULTANT Oct06 -- Dec06 CMS/ASRC Communications - Linthicum, Md Reviewed and recommended improvements to existing contractor processes for host agency
SENIOR TEST MANAGER CONSULTANT Oct05 - Oct06 CMS/Tek Systems - Woodlawn, Md Lead testing on new internet applications
TEST MANAGER CONSULTANT Apr05 - Oct05 EMagination LLC - Baltimore, MD Reviewed and recommended improvements to QA & testing processes
QUALITY ASSURANCE MANAGER CONSULTANT Dec04 - Apr05 Secured Services, Inc. - Baltimore, MD Reviewed and recommended improvements to QA & testing processes
SENIOR QA/TEST LEAD-MANAGER CONSULTANT Apr02 - Dec04 Dept of Housing (HUD) - Washington, DC Lead testing on legacy -- client/server -- web application deployment and upgrade
SENIOR QA/TEST LEAD CONSULTANT Jul01 - Feb02 Ciena Corporation - Linthicum, Md. Lead testing on in-house created internet application
SENIOR QA/TEST ENGINEER CONSULTANT Dec00 - Jun01 T Rowe Price - Owings Mills, Md. Tested many in-house intra- and internet applications and content management applications
SENIOR QA/TEST ENGINEER CONSULTANT Jun00 - Dec00 UPS Information Systems - Timonium, Md. Test strategy and test case design on package handling system
QUALITY ASSURANCE/TEST ENGINEER Oct98 - May00 Applied Creative Technologies, Inc. -- Gaithersburg, Md Primary tester on company's inventory/management system as well as providing customer support
QUALITY ASSURANCE ENGINEER May 98 - Oct98 Rel-Tek Systems & Designs, Inc. - Rockville, Md. Tested company's government financial management application
COMPUTER/YEAR 2000 CONSULTANT Oct97 - May98 US Information Agency - Washington, DC Surveyed client's system for year 2000 issues
TESTING ENGINEER May97 - Oct97 Raytheon/E-Systems -- Falls Church, Va Tested communications system and devices
MASTER SERGEANT May77 to Jun97 US Air Force - Primarily: Ft George G. Meade, Md.
EDUCATION: * AS, Translating and interpreting, Community College of the Air Force * Attended a variety of computer and related courses with the USAF, the National Security Agency and various universities.