Resume of Consultant

Title
Consultant

Primary Skills
Information Systems professional with over 18 years experience in full life-cycle development

Location
US-MO-

Posted
Apr-11-07


QUALIFICATIONS

Information Systems professional with over 18 years experience in full life-cycle development and implementation of large-scale distributed multi-tier/n-tier client/server systems and proven expertise in: project/program management, quality management, regulatory compliance, business process improvement, business requirements analysis, risk management, root-cause analysis, cost/benefit analysis, test management, change management, functional/technical system specification/analysis/design.


PROFESSIONAL EXPERIENCE

2006 Harvard Pilgrim HealthCare, Inc. Wellesley, MA
(Perot Systems Corporation -- Plano, TX)
(Ava Consulting, Inc. -- Dallas, TX)
Project Manager, UAT/BPV

• Contributed Business Process Verification guidance and activity coordination within the Quality Assurance organization of the CASR (Core Administrative Systems Replacement) Program [Track 1 -- National PPO Implementation] which is responsible for the migration of HPHC business to the UHG operations platforms in a strategic business alliance.
• Interfaced with Program Management, Project Management, Business Analysts, Business Operational Subject Matter Experts, and Technical and Business Test Architects of both organizations to plan, schedule, and execute BPV activities for business projects (Finance, Product, Sales/Underwriting, Case Installation, Eligibility & Enrollment, Account Broker Services, Employer & Member Portals, Provider Network & Operations, Member & Provider Claims/Transactions, Referral/Authorization, Provider Transaction and Data Delivery, Paper Claims, VETSS/IVR).
• Responsible for oversight and daily operations coordination of 11 project-level Test Architects.
• Formulated standardized test/verification artifact generation procedures and templates.
• Generated Program UAT/BPV Test Strategy and oversaw generation of project-level Test Plan documentation.
• Participated in requirements reviews, scoping exercises, business/test scenario definition, test case/data definition/validation based on the Future Process Model, and acceptance criteria definition in preparation for User Acceptance Test and Partner Certification.

Platform: Windows XP
Technology: N/A
Tools: MS Office, MS Project, MS Visio, Borland CaliberRM, Mercury Quality Center

2005-2006 Xerox Global Services, Inc. Rochester, NY
(Sigma Systems, Inc. -- Marlborough, MA)
Quality Management Consultant

Provided quality management services for business and project teams, ensuring regulatory compliance with Title 21 CFR Part 11, GxP predicate rules (cGMP, cGLP, cGCP), and SOX (Sarbanes-Oxley), in connection with the Archive Factory and eVault projects.

• Collaborated in the authoring, reviewing, and editing of project documentation (e.g. Requirements Specification, Deliverables Signature Matrix, Design Specification, Traceability Matrix, Test Plan, and Test Case Index).
• Assisted project team in incorporating an implementation of Pfizer's iSLC (informatics Software LifeCycle) methodology with existing Xerox methodologies.
• Performed IP (Information Protection) assessments and translated results into business requirements.
• Provided Test Management and implemented effective and efficient computerized systems verification and validation by designing test plans that ensured business requirements and functional specifications were tested and fulfilled.
• Participated in daily project and weekly client coordination conference calls.
• Delivered audit management support for audits and ensured audit readiness was maintained for assigned computerized systems and supported business groups.
• Guided business and technology groups in the refinement of corporate standards and generation of SOPs (Standard Operating Procedures) to establish a consistent quality management approach proportional to the identified regulatory risk for validated computerized systems.
• Collaborated with and obtained sign-off from the Manager of the Business Process Services group on the creation of a COBIT/ITIL compliant governance workflow process framework.

Platform: Windows 2000/XP, SUN Solaris, Oracle 10g, NetApp Compliant Storage, Quartz Scheduler
Technology: Java J2SE 1.5.0_05x, XML, XSLT, XML Schema
Tools: MS Office, MS Project, MS Visio

2004-2005 Pfizer Global Research & Development informatics Groton/New London, CT
(Sigma Systems, Inc. -- Marlborough, MA)
Technology, Policy, & Strategy, Enterprise informatics
Quality Management Consultant

Served as primary point of contact for business and informatics Program/Project teams and associated business QA groups to ensure quality compliance with Pfizer's iSLC (informatics Software LifeCycle) methodology, standards compliance with S.A.F.E. (Secure Access For Everyone) and regulatory compliance with Title 21 CFR Part 11, GxP predicate rules (cGMP, cGLP, cGCP), and SOX (Sarbanes-Oxley), addressing non-compliance and making suggestions for process improvement when appropriate.

• Collaborated on the development and execution of quality plans and authored statements of compliance, referencing existing regulatory and corporate standards and SOPs (Standard Operating Procedures) to establish a consistent quality management approach proportional to the identified risk for both validated and non-validated computerized systems.
• Provided audit management support for internal and external (e.g. FDA) audits and ensured audit readiness was maintained for assigned computerized systems and supported business groups.
• Performed IPMG (Information Protection Management Guidelines) assessments and interpreted IPP (Information Protection Planning) requirements.
• Advanced and facilitated the use of enhanced corporate risk management practices to mitigate negative impact to Programs/Projects and the business.
• Provided testing methodology consultation to assist business groups with the implementation of effective and efficient verification and validation of computerized systems.
• Served in the role of CA (Certificate Authority) Auditor during installation and maintenance ceremonies for Pfizer's Microsoft CA based Enterprise PKI (Public Key Infrastructure) and supporting systems.
• Served as a member of the GIS Quality & Compliance Steering Committee.
• Led eSignature Enablement Pilot project proposal generation team advocating the implementation of digital signature usage in the approval process workflow of PMO artifacts.

Multi-Project Programs Supported:

Global Identity Services (GIS) -- S.A.F.E. (Secure Access For Everyone) and Identrus compliant Enterprise PKI (Public Key Infrastructure) based on FIPS (Federal Information Processing Standards) 140-1 Level-2 HSM (Hardware Security Module) technologies and consisting of 21 inter-related workstreams/projects for Integrated Badging, Identity & Access Management, Cross-Site Provisioning/Access, Digital Certificate Issuance/Management, Digital Signature Services, Secure Single Sign-on, etc.

Enterprise Reference Entity/Enterprise Reference Data (ERE/ERD) -- Enterprise Data Warehouse/Datamart used to identify enterprise entities and implement enterprise reference data that facilitates the availability of integrated data that is accurate, relevant and easily accessible in a timely manner to business and IT colleagues in order to accelerate development lifecycles and optimize the use/re-use of entity data through reference sources.

Strategic Alliances Support (Fusion) -- Comprehensive solution to replace the current disparate application portfolio (point solutions) with a standardized one that provides for better information sharing, long-term supportability, and provides SA with the ability for rapid identification and efficient analysis of premium opportunities and their potential in support of factors vital to execution of premier deals.

Stand-Alone Projects Supported:

C & O Contracts Management and Payment (Ariba) -- Integrated contracts and payments solution that enforces contract compliance and harmonized contract management, streamlines contract authoring, sourcing, ordering, receiving, invoicing and payment processes which will be leveraged by multiple divisions and business units/groups by providing a single auditable process in support of SOX compliance.

Application Repository Core (ARC) -- Business Portfolio Management/Impact Analysis system that contains the list of applications, deployments, instances, support data elements, compliance and dependency information for applications supported by PGRDi and VetMed R&D.

HR Exit Process Asset Collection System (EPACS) -- Automated workflow system implemented across all PGRD sites in the US and UK to facilitate the collection of PGRD assets when a colleague or contractor leaves the organization in support of Corporate IPMG (Information Protection Management Guidelines) and financial loss reduction.

Platform: Windows 2000/2003, Oracle
Technology: .NET, Java, WebSphere, SUN Identity Manager (Waveset Lighthouse)
Tools: MS Office, MS Project, MS Visio, MSP, Insight Livelink, eRoom

2003-2004 GTECH Corporation West Greenwich, RI
(Signature Consultants, LLP -- Woburn, MA)
Quality Management Consultant

• Performed Quality Assurance Systems Testing, provided secondary support for Customer (User) Acceptance Testing, and supplied advice on Test Methodology.
• Successfully introduced the application of risk-based testing principles to maximize effectiveness of verification and validation of the product's core BPM (Business Process Management) workflow sub-system within the project's severe time-constraints.
• Interpreted requirements, specifications, and use-case documents to modify existing test-cases and generate new test-cases utilizing TestDirector.
• Coordinated the efforts of a small team (3-5) of test personnel to perform comprehensive testing of the advanced reporting sub-system (~500 reports).
• Introduced supplementary defect and status tracking mechanisms resulting in improved progress analysis by management.

Platform: AIX, Windows 2K, Windows XP
Technology: C, C++, Java, IBM DB2, WebSphere, TIBCO, Informatica PowerAnalyzer
Tools: TestDirector, MUTT, MS Office, MS Project, MS Visio, Documentum, Citrix, MS Terminal Server, PuTTY

2002 Sprint Communications Company, L.P. Overland Park, KS
(BusinessEdge Solutions, Inc. -- East Brunswick, NJ)
Consultant

• Traveled to client site throughout the engagement life-cycle to provide face-to-face mentoring/consulting services as a SME for the Amdocs Ensemble product line.
• Created training course material used to train new software development and maintenance personnel for a major telecommunications service provider.
• Converted client-specific materials to generic for reuse at other accounts, saving development time and expense.

Platform: UNIX, Windows NT, Windows 2K
Technology: C, C++, PowerBuilder, COBOL, Oracle 8.0
Tools: MS Office, MS Project, MS Visio

1999 -- 2002 Amdocs, Inc. Chesterfield, MO
Amdocs, Ltd. Hod Ha'Sharon, Israel
Division Quality Manager, CC&BU (North America)

Provided direction and subject matter expertise in SEI CMM/ISO 9001 compliant Development, Testing, and Implementation Methodologies including Project Management, Process Improvement, and Risk Management with oversight responsibility for definition, execution, tracking and progress reporting of the annual Division Quality Plan.

• Directed definition and collection of QA measurements and metrics, facilitated project post-mortem process improvement sessions, and conducted performance studies to identify and report QA related risks in order to assist division Account Managers and Account Quality Managers in achieving corporate and division QA goals within their accounts.
• Translated corporate quality assurance directives into effective processes and policies which were then implemented within the division.
• Performed pilot programs, prepared business cases and assembled purchase proposals for obtaining and instituting hardware and standardized software quality control tools (TestDirector, WinRunner, etc.) that were used to support division QA initiatives and were ultimately adopted world-wide.
• Assisted and directed Account Project Officers and Project Managers in Project Management Plan preparation including mitigation strategy and contingency planning.
• Taught courses on project/quality management methodologies in multiple divisions to participants of the Amdocs Business School (in-house MBA) program.
• Taught courses on corporate culture and development/testing methodologies/tools as part of new-hire orientation to foster a consistent environment of continuous improvement.
• Provided planning and execution consultation/guidance to and closely monitored the System Test and User Acceptance Test efforts of a major account (heavy client and 3rd-party implementation vendor interface) in order to bring the project to closure.
• Assisted North American branch of the corporate Business Development group in answering RFP (Request For Proposal) and RFI (Request For Information) submissions.
• Assisted major account in interviewing, training, management, and development of System Test staff.
• Participated in corporate QA policy and procedure creation, documentation, and dissemination.

Project Leader (Error Management System)

Oversaw project plan execution and task management to ensure on-time, on-budget delivery within established quality standards of software systems written in Powerbuilder, C, C++, COBOL, and using Oracle 8.0 on Windows NT and UNIX (HP, SUN) platforms.

• Performed system capacity assessment, participated in product development workflow planning, and authored a project feasibility white-paper which led to project initiation.
• Devised and instituted multi-client codebase maintenance strategy which allowed quicker turnaround by fewer resources resulting in 75% reduction in rework and significantly lower cost of ownership.
• Established new results-oriented development procedures including comprehensive testing/defect management and document management that increased productivity and product stability.
• Generated and maintained product functional/technical specifications and other related project documentation.

Platform: UNIX (HP/UX & SUN/OS), Windows NT, Windows 2K
Technology: C, C++, PowerBuilder, COBOL, Oracle 8.0
Tools: MS Office, MS Project, MS Visio, PC Docs, MS FrontPage, MS Visual InterDev, Citrix, MS Terminal Server, TestDirector, WinRunner, LoadRunner

1995 -- 1999 CITATION Computer Systems, Inc. Chesterfield, MO

Software development firm providing point-of-service products in the small to medium sized healthcare provider sectors nationwide.

Project Manager, Clinicals

Mentored and directed activities of development personnel responsible for project to convert company's core legacy GxP (cGCP, cGLP) and HIPAA compliant Laboratory Information System (LIS) product and its supporting HL7 instrument interfaces and utility programs from MSDOS/Netware PL/1 platform to Windows NT and Windows9x platforms using MS Visual C++, MS Visual Basic, MS SQLServer and DCOM architecture. Oversight responsibilities for legacy Anatomic Pathology product.

• Managed on-site and off-site efforts of teams of 7 full-time employees and 36 offshore contractors to drive delivery of first phase to completion under schedule and under budget.
• Participated in vendor contract negotiations.
• Introduced full life-cycle software development and quality assurance/quality control standards and practices to ensure consistent product including the establishment of formalized System Test and Beta-Testing.
• Worked closely with Vice President of Clinical Products to collect and analyze end-user requirements to ensure that the product market needs were met in a timely manner.
• Participated in the creation of use-case (UML) based requirements and functional specifications documents that were used as the basis for development and testing of the product.
• Coordinated project related efforts between development, testing, documentation, production, implementation, training and client services staff.

Lead Developer, Clinicals

Performed feasibility studies and R&D development activities for Distributed Component Object Model Architecture development in MS Visual C++.

• Conceptualized, researched, designed and implemented generic multi-threaded DCOM server sub-systems for: Report Generation, Decision Support (Reflex), Reverse SQL Compiler, and Bar-code Label Generation that were used by all subsequent product offerings.

Project Manager, Administrative Financial Information Systems

Responsible for project to convert legacy Hospital Financial Information System product to the WIN32 platform with oversight responsibilities for maintenance efforts of 6-person legacy product team.

• Partnered with Product Manager to facilitate multiple client/end-user JAD/D sessions to map requirements in the form of entity-relationship diagrams, data models, process diagrams, and use-cases to object-oriented n-tier client/server architecture.

Platform: MS DOS, Netware, Windows 95/98/NT
Technology: PL/1, B-Trieve, C++, VB, MS SQLServer 7.0, DCOM
Tools: MS Visual Studio 6.0, MS Office, MS Project, Visio, Rational Rose, ER/Win, Visual Parse++, SQA Robot, MS Test, MS ATS, Citrix, MS Terminal Server

1988 -- 1995 SofTek, Inc. St. Louis, MO
Independent Consultant, Contract Programmer/Analyst
(self-employed)

Developed suites of client/server Business Information Systems and Management Decision Support Systems (MDSS) for numerous independent clients and subcontracted for various consulting firms.

Platforms: MS DOS, Windows 3.x/9.x/NT/2000, VAX/VMS
Technologies: C++, VB, ODBC, SQL Server, C, Informix
Tools: MS Visual Studio, MS Test, MS Office, MS Project, MS Access, Visual Parse++, VAX C

Subcontracting Engagements:

• Conceptualized, researched, designed and implemented generic multi-threaded sub-system for Dynamic Database Schema Binding Record Access that was used by all subsequent product offerings for a Healthcare software corporation.
• Developed corporate-wide client/server expert system in C on VAX/VMS platform for government contractor under NSA/DOD clearance.
• Developed multi-site data-coordination system report program in C on VAX/VMS platform for health industry offering.
• Developed statistical analysis data conversion interface program on a Windows 3.11 and WIN32 platform using SPSS, Zinc++, MS C++ for a Marketing Data-Warehousing client.
• Developed cross-platform data access sub-system on MS DOS, OS/2, and Windows 3.1 using Microsoft C/C++ and served on Software Development Guidelines committee for a Brewery.
• Implemented IBM desktop computer hardware and software upgrade project for the Field Service/Sales Associate group of a battery manufacturer.
• Performed Network Communications Performance Analysis on a large-scale OS/2 client-server development project for a wholesale/retail oil company.

1990 -- 1992 PIPKINS, Inc. Creve Coeur, MO

Workforce Management Systems software development company providing forecasting and scheduling technology to commercial call centers in the operator services industry.

Programmer/Analyst, Configuration Manager

• Developed screen and finite-state message management engine of a “Windows-like” graphical operating system in C and 80286 assembler on UNIX SVR4 platform that supported the real-time Call Center Management System.
• Converted legacy 8086 assembly language code to 32-bit multi-tasking protected mode C.
• Researched, designed and implemented Software Configuration Management System and Standards.

Platform: MS DOS, Windows 3.x, AT&T SVR4 UNIX
Technology: C, 80286 Assembler, B-Trieve
Tools: MSC, Ghost, MS Test


PROFESSIONAL ORGANIZATIONS

2003 -- Present Boston SPIN (Software Process Improvement Network) Membership
2004 ROCC (The Registry of Certified Consultants) Membership

PRESENTATIONS/PUBLICATIONS

2005
“Transcendental Pragmatism: What Zen Can Teach Us About Implementing Quality Practices” presented to ASQ BOSCON 2005 (American Society for Quality, Boston Section Quality Conference).

CERTIFICATIONS

1997
Zenger-Miller Business Process Management Certification from the Center for Business, Industry & Labor of St. Louis Community College.
2006 MBA Essentials I (Marketing Management, Financial Management, Business Statistics, Financial Accounting) Certificate from Tulane University's A. B. Freeman School of Business MBA Certificate Program (Working towards a Master Certificate in Business Management).

INDUSTRIES

Healthcare, Pharmaceutical, Insurance, Government (security clearance not current - 1994), Telecommunications, Financial, Lottery/Financial Services Transaction Processing, Commercial Manufacturing.

PLATFORMS

Windows 2.x/3.x/NT/95/98/2000/2003/XP, UNIX (AT&T SVR4, HP/UX, SUN/OS, SUN Solaris, AIX), Novell NetWare, MS DOS, IBM OS/2, VAX/VMS, .NET, ODBC, SQL Server, MS Access, Oracle 8.0, Oracle 10g, NetApp Compliant Storage, Quartz Scheduler, SUN Identity Manager (Waveset Lighthouse), WebSphere WebLogic, TIBCO, Informatica PowerAnalyzer

TOOLS

MS Project, MS Visual Studio, MS Visual C++, MS Visual Basic, MS Visual J++, MS C#, MS J#, MS Frontpage, MS Visual InterDev, Mercury TestDirector, Mercury WinRunner, Mercury LoadRunner, Mercury QualityCenter, Borland CaliberRM, MS Test, MS Office, MS SQLServer, Oracle, IBM DB2, MS Visio, Rational Rose, ER/Win, Visual Parse++, SQA Robot, MUTT, PuTTY, MS ATS, CITRIX, Remote Desktop, PC Anywhere, MS Terminal Server, 80286 Assembler, MSP, Insight Livelink, Documentum, PC Docs, eRoom, PowerBuilder, COBOL, PL/1, B-Trieve

REFERENCES

Upon Request

Certifications
See above


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