Senior Technology Executive Resume

Title
Senior Technology Executive

Primary Skills
Program Management, Project Management, Change Management, Trust, Security, Seasoned, Professional, Leadership

Location
US-TX-San Antonio

Posted
Apr-15-09


SENIOR TECHNOLOGY EXECUTIVE

Highly accomplished executive with a dedicated 20+-year career leading the design and delivery of value-driven technology, service, and operational and process improvement solutions to meet evolving business needs.

Successful in aligning IT operations and service strategies with business goals. Skilled in building, optimizing and centralizing technologies, teams, and processes to reduce costs, minimize risk and enhance compliance.

Strategic analyst, planner and problem solver with keen communication skills. Proven ability to forge solid relationships with teams, business, management and vendors, and build consensus across multiple organizational levels.


CORE COMPETENCIES
-----------------
* Leading the architectural design and implementation of new enterprise systems, processes, and standards
* Guiding the appropriate, on-time and within budget delivery of innovative solutions, projects, and programs
* Notable expertise with infrastructure management, information security, process engineering & change control
* ITIL Service Management Foundation and First Line Management Certifications / Member, PMI



PROFESSIONAL EXPERIENCE

=======================


HARLAND CLARKE CORPORATION (FORMERLY CLARKE AMERICAN CHECKS) -- SAN ANTONIO, TX - 2006 to 2009
MANAGER -- CORPORATE IT CHANGE CONTROL
Challenge: To architect and build a centralized IT Change Control framework to meet SOX, SAS-70 and PCI compliance; integrate newly acquired John H. Harland Corporation and Liberty Enterprises into new change management framework; and drive the delivery of key technology, business and process projects.
Provide dedicated leadership for defining, deploying and aligning change control strategy and processes with complex business needs. Create, implement and ensure the adoption of tools, policies, standards, governance and dashboards to mitigate risk, decrease contractual penalties, minimize impact and enhance regulatory compliance. Lead team of up to 110 in the appropriate and on-time delivery of multiple projects.
SUCCESSES & ACHIEVEMENTS:
* Established the enterprise IT Change Management and Control; consolidated 14 disparate teams and processes into centralized framework; and authored change / release control and compliance policies, achieving 100% compliance with SAS-70, Sarbanes-Oxley and PCI regulations.
* Created, institutionalized and led efforts of Change Advisory Board, consisting of leadership across all IT disciplines charged with evaluating and approving changes, increasing systems availability while decreasing contractual penalties.
* Drove the design and rollout of Change Management Request Database to replace disparate tools and manual processes, enabling the reduction of headcount and more than $500K in yearly savings.
* Instituted and implemented standards to manage change, comprised of risk assessment, target impact, maintenance window, realized cost impact, and reporting metrics, enhancing alignment with business objectives.
* Chosen as Project Director for Extended Daylight Savings Time initiative to lead team of 110 in remediating more than 10,000 configuration items within 5 weeks to meet federal government mandate with zero business impact.
* Led the development of an enterprise Configuration Management Federated Model and reference database based on ITIL framework, centralizing and increasing visibility of processes, roles, assets and participants.
* Managed the complete upgrade of HP Service Manager software and UNIX / network infrastructure for change, incident, problem, SLA and service desk management.
* Selected to manage IT Project Management Office (PMO) during the acquisition of John H. Harland Corporation and Liberty Enterprise. Planned and ensured the on-time execution of commissioned projects valued at $30 million, eliminating $500K in potential business progression loss.


FIDELITY INVESTMENTS, SYSTEMS COMPANY DIVISION -- IRVING, TX - 1996 TO 2004
Built an impressive record of achievements through a series of increasingly responsible positions for this financial services organization.
PRINCIPAL SECURITY CONSULTANT / SENIOR DIRECTOR (2000 TO 2004)
Challenge: Advanced to champion the architectural design of Secure Access Management framework for more than 12,000 users.
IT Architect and Infrastructure Manager for corporate STARS Program charged with providing standardized tools and processes for single administrative access provisioning and reporting. Led cross-functional teams of 12.
SUCCESSES & ACHIEVEMENTS:
* Credited with building access management and reporting structure across all servers, software and applications, successfully passing internal and external audits.

SENIOR PROJECT MANAGER (1998 TO 2000)
Challenge: Selected to guide the delivery of Chief Information Security Officer sponsored security projects to reduce vulnerability and minimize costs.
Managed all efforts to actively identify security needs and resolve issues. Directed all aspects of multiple, simultaneous projects, from initial identification of needs through design, delivery and problem resolution.
SUCCESSES & ACHIEVEMENTS:
* Managed the build out of an enterprise-wide security access provisioning management system, utilizing Control-SA / BMC Identity Management solution, providing a centralized secure access structure for all corporate sections, departments and companies.
* Led the rollout of Public Key Infrastructure (PKI), increasing overall security authentication for firewall access.
* Spearheaded the implementation of Secured Single Sign On (SSSO) capability across multiple secure access points, reducing password reset timeframe and associated costs.
* Introduced Token Key architecture, strengthening security layer for Internet access to corporate systems.

PROJECT MANAGER (1997 TO 1998)
Challenge: Promoted to oversee change management re-engineering initiative across the enterprise.
Oversaw teams in enhancing and optimizing Peregrine Service Center platform, and introducing standards to capture, approve and process changes across all business groups. Managed team of 4 direct and 30 indirect employees.
SUCCESSES & ACHIEVEMENTS:
* Drove the introduction of 100 new features within Peregrine ServiceCenter tool, enabling the enhanced automation of change notification and review.
* Pivotal role in standardizing change and release management within the environment, which was subsequently integrated into ITIL framework.

MANAGER, IT CHANGE MANAGEMENT (1996 TO 1997)
Challenge: Lead major transformation of Change Management Organization to improve performance and meet evolving business needs.
Conducted a complete assessment of teams, processes and technologies; identified issues and risks; and drove a complete centralization and standardization of tools and processes to minimize risk across the enterprise. Built and aligned team with multiple business groups to analyze, monitor and report all changes within production environments. Held complete responsibility for team of 6 Change Management specialists.
SUCCESSES & ACHIEVEMENTS:
* Credited with turning around and positioning Change Management Organization from the worst to the best department for corporate IT Operations within 1 year.
* Established an enterprise Change Management process; and oversaw the creation and delivery of The Vision Report, providing executive IT leadership with advanced visibility of new projects and technologies. Tool was subsequently adopted as best practices across the enterprise.
GALLOWAY COMPANY -- Plano, TX
1995 to 1996
Software Systems Implementation Specialist / Consultant
* Retained by Anderson Consulting LLP to implement, configure and train technical teams on Control-D report processing, distribution and archiving software for Dial Corporation client.


BMC SOFTWARE (FORMERLY NEW DIMENSION SOFTWARE) -- DALLAS, TX - 1992 TO 1995
SENIOR SOFTWARE ENGINEER
* Provided technical expertise to clients on Control-D, Control-O and Control-M/R product implementation, conversion, training and support strategies.


MANTISSA CORPORATION -- DALLAS, TX - 1988 TO 1992
SYSTEMS DEVELOPMENT & SUPPORT, REGIONAL TECHNICAL SALES MANAGER
* Assisted in developing, supporting and marketing company's Report Management Software to Fortune 500 clients. Key technical sales opportunities with EDS, US Air Force, US Army and Motorola.


** PREVIOUS EXPERIENCE **
--------------------------
Senior IBM Production Control Analyst, LOMAS & NETTLETON INFORMATION SYSTEMS
Production Support Analyst, ZALE CORPORATION
Mainframe Software Installer, DUNN & BRADSTRET SOFTWARE
Master Computer Operator, SEATTLE FIRST NATIONAL BANK
Computer Operations Shift Manager, LONE STAR LIFE INSURANCE
Sergeant / Aero-Medical Evacuation Technician, THE UNITED STATES AIR FORCE


EDUCATION & CREDENTIALS

=======================
COMPUTER SCIENCE & BIO-MEDICAL ENGINEERING COURSEWORK
UNIVERSITY OF TEXAS AT AUSTIN / EAST TEXAS STATE UNIVERSITY


CERTIFICATIONS, TRAINING & MEMBERSHIPS
--------------------------------------
ITIL Service Management Foundation Certification, First Line Management Certification (SMU)
Listening and Influencing Skills, Conflict Resolution, Improving Customer Relations,
Project Budgeting, Managing Meetings, and Effective Team Building Training
Member, Project Management Institute (PMI) - The Longhorn Foundation - UT Texas Ex's (Life Member)
Vice President, Regency Park Home Owners Association


TECHNOLOGY PROFICIENCY
======================
MS Windows, Sun Solaris, IBM AIX, AS/400, Tandem, Cisco Networks, and Mainframe OS/MVS to z/OS Platforms
MS Office, MS Project, Visio, Lotus Notes, HP Peregrine ServiceCenter, BMC Control Products
SAS, CA Top Secret, RACF, COBOL, Fortran, Assembler, C and Visual Basic Tools

Certifications
See above


You must be logged in and have a current resume access subscription. Login or Register »

Resumes in San Antonio, TX | Resumes in Texas

View other Senior Technology Executive resumes, IT Manager resumes